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UK IT Services Market Report 2017

UK IT Services Market Report 2017

From $1,000.00

Including: Hardware Support Services, Software And BPO Services, Cloud Services
Covering: IBM, Accenture, HPE, Microsoft, SAP, Fujitsu, TCS, Oracle and NTT data


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Description

A large proportion of the UK’s population has access to social media and uses it on a daily basis. Around 42 million adults used internet daily in Great Britain 2016, compared with 39 million in 2015. In 2016, around 23.5 million households had internet access. Almost all households with children have an internet connection. In 2016, the social media penetration reached 59% while the global average was around 31%. According to TechMarketView, major IT services companies in the UK include HP, Capita, Capgemini, IBM and Accenture.

Where is the largest and fastest growing market for IT Services? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The IT services global market report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography. It places the market within the context of the wider IT services market, and compares it with other markets.
• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market and forecasting the future. Drivers and restraints looks at the external factors supporting and controlling the growth of the market.
• Market segmentations break down market into sub markets that are hardware support services, software and BPO services, cloud services.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It draws comparisons with country populations and economies to understand the importance of the market by country and how this is changing.
• Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section highlights the likely future developments in the market and suggests approaches companies can take to exploit this.
• The IT services market section of the report gives context. It compares the IT services market with other segments of the IT services market by size and growth, historic and forecast. It analyses Expenditure Per Capita, Expenditure Per Household, IT Services Indicators Comparison, Internet Penetration, Internet Hosts across selected countries.

Reasons to Purchase

• Outperform competitors using accurate up to date demand-side dynamics information.
• Identify growth segments for investment.
• Facilitate decision making on the basis of historic and forecast data and the drivers and restraints on the market.
• Create regional and country strategies on the basis of local data and analysis.
• Stay abreast of the latest customer and market research findings
• Benchmark performance against key competitors.
• Develop strategies based on likely future developments.
• Utilize the relationships between key data sets for superior strategizing.
• Suitable for supporting your internal and external presentations with reliable high quality data and analysis
• Gain a global perspective on the development of the market.

Scope

Markets covered: Hardware Support Services, Software And BPO Services, Cloud Services

Companies mentioned: IBM, Accenture, HPE, Microsoft, SAP, Fujitsu, TCS, Oracle and NTT data

Countries: UK

Regions: Europe

Time series: Five years historic and forecast.

Data: Ratios of market size and growth to related markets, population, GDP, IT services Indicators Comparison, Internet Penetration, and Internet Hosts across selected countries.

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Additional information
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Table OF Contents
1. Information Technology Services Market Characteristics 10
2. UK’s Information Technology Services Market 11
2.1. UK’s Information Technology Services Market 11
2.1.1. UK’s Information Technology Services Market Overview 11
2.1.2. UK Information Technology Services Historic Market, 2012- 2016 13
2.1.3. UK Information Technology Services Forecast Market, 2016- 2020 14
2.1.4. UK Market Size By Segment 15
Hardware Support Services 15
Cloud Services 15
Software and BPO Services 15
2.1.5. UK Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 16
Cloud Services 16
Software and BPO Services 16
Hardware Support Services 16
2.1.6. UK Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 17
2.1.7. UK Information Technology Services Market Size Versus Internet Hosts, 2012-2020 18
3. Information Technology Services Market Global Context 19
3.1. Historic Market Growth 19
Drivers of the Market 20
Emerging Markets Growth 20
Technology Development 20
B2B & B2C Mobility 20
High Valuations of Information Technology Companies 20
Restraints on the Market 20
Multinational Operations Difficulties 20
High R&D Expenditure 20
3.2. Forecast Market Growth 21
Drivers of the Market 21
Economic Growth 21
Smart Cities 22
Government Initiatives 22
Internet of Things (IoT) 22
Digital Advertising Revenues Increasing 22
Restraints on the Market 22
Interest Rate Increases 22
Infrastructural Barriers 22
Reduction in Free Trade 23
4. Porters Five Forces Model 24
Bargaining Power of Buyers 24
Bargaining Power of Suppliers 25
Threat of New Entrants 25
Threat of Substitutes 25
Industry Competition 25
5. PESTLE Analysis 26
Political 27
Economic 27
Technological 28
Environmental 28
Social 28
Legal 29
6. Information Technology Services Market Segmentation 30
6.1. Global Segmentation 30
Hardware Support Services 31
Software and BPO Services 31
Cloud Services 31
Global Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 32
Cloud Services 32
Software and BPO Services 32
Hardware Support Services 32
6.2. Hardware Support Services 33
6.2.1. Market Characteristics 33
6.2.2. Market Trends And Strategies 34
Software Products Integration 34
Growing Demand For Cloud Data Recovery 34
Software Installations Automation 34
Single to Multiple Services Shift 34
6.3. Software And BPO Services 36
6.3.1. Market Characteristics 36
6.3.2. Market Trends And Strategies 36
Cloud/Software As A Service (Saas) 36
Virtualization 37
Data Analytics For Gaining Insights 37
Software Artificial Intelligence (AI) and Automation 37
Robotics In Business Process Outsourcing 37
ITIL/ISO Certifications In The IT Industry 37
6.4. Cloud Services 38
6.4.1. Market Characteristics 38
6.4.2. Market Trends And Strategies 39
Growing Demand of Hybrid Cloud 39
Faster Data Processing 39
Cloud As A Service 40
Green Data Centers 40
7. Information Technology Services Market Regional And Country Analysis 41
7.1. Global Information Technology Services Market, 2016, By Region 41
7.2. Global Information Technology Services Market, 2012- 2020, Historic and Forecast, By Region 43
7.3. Information Technology Services Market, 2016, By Country 45
7.4. Information Technology Services Market, 2012- 2020, Historic and Forecast, By Country 47
8. Global Information Technology Services Market Comparison with Macro Economic Factors 49
8.1. Information Technology Services Market Size, Percentage Of GDP, Global 49
8.2. Per Capita Average Information Technology Services Expenditure, Global 50
9. Information Technology Services Market Comparison With Macro Economic Factors Across Countries 51
9.1. Information Technology Services Market Size, Percentage Of GDP, By Country 51
9.2. Per Capita Average Information Technology Services Expenditure, By Country 52
9.3. Per Household Average Information Technology Services Expenditure, By Country 53
10. Information Technology Services Indicators Comparison 55
10.1. Internet Penetration, By Country, 2016 55
10.2. Per Capita Information Technology Services Expenditure Versus Internet Penetration, By Country, 2016 57
10.3. Internet Hosts, By Country, 2016 59
10.4. Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 61
10.5. Number Of Registered Domains, By Country, 2016, Millions 63
10.6 Number Of Registered Businesses, By Country, 2016, Millions 65
10.7 Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 67
11. Information Technology Services Market Competitive Landscape 69
11.1. Company Profiles 70
11.2. IBM 70
11.2.1. Overview 70
11.2.2. Products And Services 70
11.2.3. Strategy 71
11.2.4. Financial Performance 71
11.3. Accenture 72
11.3.1. Overview 72
11.3.2. Products And Services 72
11.3.3. Strategy 73
11.3.4. Financial Performance 73
11.4. HPE 74
11.4.1. Overview 74
11.4.2. Products And Services 74
11.4.3. Strategy 74
11.4.4. Financial Performance 75
11.5. Microsoft 76
11.5.1. Overview 76
11.5.2. Products And Services 76
11.5.3. Strategy 76
11.5.4. Financial Performance 77
11.6. SAP 78
11.6.1. Overview 78
11.6.2. Products And Services 78
11.6.3. Strategy 78
11.6.4. Financial Performance 79
11.7. Fujitsu 80
11.7.1. Overview 80
11.7.2. Products And Services 80
11.7.3. Strategy 80
11.7.4. Financial Performance 80
11.8. Tata Consultancy Services 81
11.8.1. Overview 81
11.8.2. Products And Services 82
11.8.3. Strategy 82
11.8.4. Financial Performance 83
11.9. Oracle 83
11.9.1. Overview 83
11.9.2. Products And Services 84
11.9.3. Strategy 84
11.9.4. Financial Performance 85
11.10. NTT Data 85
11.10.1. Overview 85
11.10.2. Products And Services 86
11.10.3. Strategy 86
11.10.4. Financial Performance 87
12. Information Technology Services Market Customer Information 88
Shared Services Survey Findings 88
Reasons For Opening a new SSC and factors for choosing SSC Location In The Future 88
Functions Performed In SSC’s 88
Cloud Computing Has A Significant Presence In The Banking Industry 88
Challenges To Cloud Technology 88
Most Of The Cloud Outages Faced Were Preventable 88
Moving More Workload To Cloud 89
European Companies Outsource More IT services 89
IT Services Budget Allocation 89
13. Key Mergers And Acquisitions In The Information Technology Services Market 90
14. Market Background: Global Information Technology Market 91
14.1. Information Technology Market Characteristics 91
14.2. Information Technology Market Historic Growth 92
Drivers of the Market 93
Technology Development 93
High Valuations on Technology Companies 93
Large Talent Pool in Low Cost Economies 93
Restraints on the Market 93
Software Piracy 93
Multinational Operations 93
14.3. Information Technology Market Forecast Growth 94
Drivers of the Market 95
Economic Growth 95
Smart Cities 95
Government Initiatives 95
Restraints on the Market 95
Impact of E-waste 95
Reduction in Free Trade 95
15. Appendix 96
15.1.1. NAICS Definitions of Industry Covered in This Report 96
15.1.2. Abbreviations 97
15.1.3. Currencies 97
15.1.4. Research Methodology 97
15.1.5. Research Inquiries 98
15.1.6. The Business Research Company 98
15.1.7. Copyright and Disclaimer 98
11.3.3. Strategy 125
11.3.4. Financial Performance 125
11.4. HPE 126
11.4.1. Overview 126
11.4.2. Products And Services 126
11.4.3. Strategy 126
11.4.4. Financial Performance 127
11.5. Microsoft 128
11.5.1. Overview 128
11.5.2. Products And Services 128
11.5.3. Strategy 128
11.5.4. Financial Performance 129
11.6. SAP 130
11.6.1. Overview 130
11.6.2. Products And Services 130
11.6.3. Strategy 130
11.6.4. Financial Performance 131
11.7. Fujitsu 132
11.7.1. Overview 132
11.7.2. Products And Services 132
11.7.3. Strategy 132
11.7.4. Financial Performance 132
11.8. Tata Consultancy Services 133
11.8.1. Overview 133
11.8.2. Products And Services 134
11.8.3. Strategy 134
11.8.4. Financial Performance 135
11.9. Oracle 135
11.9.1. Overview 135
11.9.2. Products And Services 136
11.9.3. Strategy 136
11.9.4. Financial Performance 137
11.10. NTT Data 137
11.10.1. Overview 137
11.10.2. Products And Services 138
11.10.3. Strategy 138
11.10.4. Financial Performance 139
12. Information Technology Services Market Customer Information 140
Shared Services Survey Findings 140
Reasons For Opening a new SSC and factors for choosing SSC Location In The Future 140
Functions Performed In SSC’s 140
Cloud Computing Has A Significant Presence In The Banking Industry 140
Challenges To Cloud Technology 140
Most Of The Cloud Outages Faced Were Preventable 140
Moving More Workload To Cloud 141
European Companies Outsource More IT services 141
IT Services Budget Allocation 141
13. Key Mergers And Acquisitions In The Information Technology Services Market 142
14. Market Background: Global Information Technology Market 143
14.1. Information Technology Market Characteristics 143
14.2. Information Technology Market Historic Growth 144
Drivers of the Market 145
Technology Development 145
High Valuations on Technology Companies 145
Large Talent Pool in Low Cost Economies 145
Restraints on the Market 145
Software Piracy 145
Multinational Operations 145
14.3. Information Technology Market Forecast Growth 146
Drivers of the Market 147
Economic Growth 147
Smart Cities 147
Government Initiatives 147
Restraints on the Market 147
Impact of E-waste 147
Reduction in Free Trade 147
15. Appendix 148
15.1.1. NAICS Definitions of Industry Covered in This Report 148
Executive Summary
The UK’s IT services market is the third largest in the world. It currently has about 6% share of the global IT services market. The market value of IT services accounts for around 31% of the overall IT market in the UK. The IT services market is expected to grow at a CAGR of around 3% in the forecast period. This is mainly due to the growing demand for cloud services and advanced connected device technology from the country’s enterprises as well as high earning and aware population. The Cloud Industry Forum estimates that at least four in every five organizations based in the UK have adopted at least one cloud service. According to the study, approximately 84% of companies in the country have an operating cloud-based host.

The market segments in the information technology services sector as of 2016 were Hardware Support Services, Software and BPO Services, and Cloud Services.

A large proportion of the UK’s population has access to social media and uses it on a daily basis. Around 42 million adults used internet daily in Great Britain 2016, compared with 39 million in 2015. In 2016, around 23.5 million households had internet access. Almost all households with children have an internet connection. In 2016, the social media penetration reached 59% while the global average was around 31%. According to TechMarketView, major IT services companies in the UK include HP, Capita, Capgemini, IBM and Accenture.

The UK information technology services market is expected to grow from around $55 billion in 2016 to around $63 billion in 2020. A large proportion of the UK’s population has access to social media and uses it on a daily basis. Around 42 million adults used internet daily in Great Britain 2016, compared with around 39.3 million in 2015. In 2016, around 23.7 million households had internet access. Almost all households with children have an internet connection. In 2016, the social media penetration reached 59% while the global average was 31%.
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