FAQs

Speech Analytics Global Market Report 2022 – By Components (Solutions, Services), By Deployment Mode (Cloud, On-premises), By Organization Size (Large enterprises, Small And Medium-Sized Enterprises (SMEs)), By Applications (Customer Experience Management, Call Monitoring And Summarization, Agent Performance Monitoring, Sales And Marketing Management, Risk And Compliance Management, Sentiment Analysis), By Vertical (Banking Finance Services And Insurance (BFSI), IT And Telecom, Media And Entertainment, Retail And eCommerce, Travel And Hospitality, Government And Defence, Healthcare And life Sciences, Other Verticals) – Market Size, Trends, And Global Forecast 2022-2026

What is the definition of the speech analytics market?

The speech analytics market consists of sales of speech analytics solutions and services by entities (organizations, partnerships, and sole proprietors) that understand, analyse, and derive insights from a voice conversation by utilising AI services such as transcription, natural language processing, and speech technologies. Speech analytics is a software application that transcribes the voice calls and extracts deep insights, trends, and metrics from each one. These insights are then used to evaluate agent performance, assess customer experience, and track the organization's overall strengths and weaknesses on every voice interaction.

How will the speech analytics market drivers and restraints affect speech analytics market dynamics? What forces will shape the speech analytics industry going forward?

The speech analytics market growth is aided by high adoption of speech analytics by companies.

What is the forecast market size of the speech analytics market?

The speech analytics market is expected to reach $5.04 billion in 2026 at a rate of 24.05%.

How is the speech analytics segmented?

The global speech analytics market is segmented -
1) By Component: Solutions, Services 2) By Deployment Mode: Cloud, On-Premises 3) By Organization Size: Large Enterprises, Small and Medium-Sized Enterprises (SMEs) 4) By Application: Customer Experience Management, Call Monitoring and Summarization, Agent Performance Monitoring, Sales and Marketing Management, Risk and Compliance Management, Sentiment Analysis 5) By Vertical: Banking Finance Services and Insurance (BFSI), IT and Telecom, Media and Entertainment, Retail and eCommerce, Travel and Hospitality, Government and Defence, Healthcare and Life Sciences, Others

Which region has largest share, and what is the market size and growth by geography according to the speech analytics global market report?

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Who are the key players of the speech analytics market?

Top competitors in the speech analytics market are NICE Ltd., Verint, Avaya Holdings Corporation, OpenText, Genesys, Calabrio Inc, Clarabridge, Castel Communications, VoiceBase, Google, Vonage, Micro Focus, Zoom International, Almawave, Talkdesk, Alvaria, and Hewlett Packard Enterprise Company.

What are the key trends in the speech analytics market?

Major trends influencing the speech analytics market include using advanced technology. Major companies operating in the speech analytics sector are focused on developing new technological solutions to strengthen their position.

What are the major opportunities in the speech analytics market and the approaches companies can take to take advantage of them?

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How does the speech analytics market relate to the overall economy and other similar markets?

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