Call Center AI Market Growth Trajectory – Insights On Key Drivers, Major Trends, And Top Opportunities
3 May, 2023
The global call center AI market size grow from $1.78 billion in 2022 to $2.23 billion in 2023 at a compound annual growth rate (CAGR) of 25.3%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The call center AI market size is expected to grow to $5.57 billion in 2027 at a CAGR of 25.7%.
Global Call Center AI Market Key Driver
Rising demand for AI-based intelligent virtual assistants and chatbots are driving the growth of the call center AI market. AI-based intelligent virtual assistants and chatbots provide enhanced customer support services that offer immense opportunities and better communications to clients. The epidemic of COVID-19 has resulted in an exponential increase in call volumes at customer service centers across geographies and sectors. To give callers first contact resolution, contact centers have implemented automation techniques such as chatbots, artificial intelligence, and natural language processing. They are also mapping experiences and assisting clients in implementing them to reduce calls, emails, and chats.
Get a Sample of the global call center AI market reportGlobal Call Center AI Market Segments
The global call center AI market is segmented:
1) By Component: Computer Platforms, Solutions, Services
2) By Deployment Type: Cloud, On-Premise
3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI), Retail And E-commerce, Telecom, Healthcare, Media And Entertainment, Travel And Hospitality, Other Industries
4) By Geography: The regions covered in the call center AI market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa. Among these regions, North America accounts for the largest share in the global call center AI market.
Major Call Center AI Industry Players
Artificial Solutions International AB, IBM Corporation, Microsoft Corporation, Oracle Corporation, Amazon Web Services.
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Call Center AI Market Overview
The call center AI refer to software that helps businesses assign virtual agents for customer support engagements using custom-generated voices The purpose of using AI in call centers is to develop the customer experience and relieve human agents of time and energy spent on simple requests. AI can support customer support representatives be more productive and have engaging and personally satisfying conversations.
Call Center AI Global Market Report 2023 provides data on the global call center AI market such as market size, growth forecasts, segments and geographies, competitive landscape including leading competitors’ revenues, profiles and market shares. The call center AI market report identifies opportunities and strategies based on market trends and leading competitors’ approaches.