Global Call Center AI Market Strategies 2024, Forecast To 2033
16 Feb, 2024
The call center AI market has experienced exponential growth, climbing from $2.17 billion in 2023 to $2.7 billion in 2024, with a robust CAGR of 24.6%. Historical growth factors include customer experience enhancement, rising customer expectations, increased interaction volumes, cost-efficiency imperatives, and system integration. The forecast anticipates continued exponential growth, reaching $6.75 billion in 2028, driven by personalized customer interactions, enhanced sentiment analysis, accessibility features, and multi-channel support. Key trends encompass increased virtual assistant adoption, conversational AI, voice biometrics, continuous learning, and CRM integration.
Global Call Center AI Market Key Driver
Rising demand for AI-based intelligent virtual assistants and chatbots is driving the growth of the call center AI market. The COVID-19 pandemic has led to a surge in call volumes, prompting contact centers to implement automation techniques like chatbots and artificial intelligence for efficient customer support. The widespread adoption of conversational AI, as reported by RT Insights, signifies the increasing reliance on these technologies. The demand for AI-driven solutions in call centers is accelerating the growth of the call center AI market.
Get A Free Sample Of The Global Call Center AI Market ReportGlobal Call Center AI Market Segments
The call center ai market covered in this report is segmented –
1) By Component: Computer Platforms, Solutions, Services
2) By Deployment Type: Cloud, On-Premise
3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI), Retail And E-commerce, Telecom, Healthcare, Media And Entertainment, Travel And Hospitality, Other Industries
By Geography: The regions covered in the template market report are Asia-Pacific, Western Europe, Eastern Europe,North America, South America, Middle East, and Africa. Among these regions.
North America was the largest region in the call center AI market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center ai market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
Major Call Center AI Industry Players
Artificial Solutions International AB; IBM Corporation; Microsoft Corporation Inc.; Oracle Corporation;Amazon Web Services Inc.;SAP SE; Google LLC;Avaya Holdings Corp.;NICE Ltd.; Nuance Communications Inc.;Zendesk Inc.; EdgeVerve Systems Ltd.; Pypestream;Avaamo Technologies Pvt. Ltd.; Jio Haptik Technologies Ltd.;Amazon Web Services; Genesys Telecommunications Laboratories Inc.;Verint Systems Inc.;Salesforce Inc.;Twilio Inc.;Five9 Inc.;Talkdesk Inc.;Alvaria Inc.;Pegasystems Inc.;Freshworks Inc.;ujet. cx;Sharpen Technologies Inc.;LivePerson Inc.;Inference Solutions Pty Ltd;Ada Support Inc.
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Call Center AI Market Overview
The call center AI refer to software that helps businesses assign virtual agents for customer support engagements using custom-generated voices The purpose of using AI in call centers is to develop the customer experience and relieve human agents of time and energy spent on simple requests. AI can support customer support representatives be more productive and have engaging and personally satisfying conversations.
Call Center AI Global Market Report 2023 provides data on the global call center ai market such as market size, growth forecasts, segments and geographies, competitive landscape including leading competitors’ revenues, profiles and market shares. The call center ai market report identifies opportunities and strategies based on market trends and leading competitors’ approaches.