What Has Been The Evolution of the Feedback And Reviews Management Software Market in Recent Years?
The feedback and reviews management software market has seen considerable growth due to a variety of factors.
• The feedback and reviews management software market has grown rapidly in recent years. It is expected to grow from $14.32 billion in 2024 to $16.8 billion in 2025, at a compound annual growth rate (CAGR) of 17.3%.
Growth factors include the rise of online review platforms, the growing importance of reputation management, increasing demand for customer engagement solutions, rising competition, and greater compliance with regulations.
What Is the Forecasted Market Size and Growth Rate for The Feedback And Reviews Management Software Market Size In The Coming Years?
The feedback and reviews management software market is expected to maintain its strong growth trajectory in upcoming years.
• The feedback and reviews management software market is projected to grow rapidly, reaching $31.5 billion by 2029 with a CAGR of 17.0%.
The expansion is driven by the rise of omnichannel feedback collection, real-time feedback analysis, increased demand for actionable insights, a focus on personalization, and reputation monitoring. Key trends include AI and ML integration, real-time feedback capabilities, CRM and CX platform integration, and a focus on personalization.
What Factors Are Driving Growth In The Feedback And Reviews Management Software Market?
The growth of the e-commerce industry is expected to drive the expansion of the feedback and reviews management software market. This sector focuses on conducting commercial transactions online, largely due to greater Internet access, shifting consumer preferences, and global market integration. Feedback and review management software helps online businesses by offering insights into customer satisfaction, which aids in product, service, and user experience improvements. For example, in February 2024, the U.S. Census Bureau reported that total U.S. e-commerce sales reached $1,118.7 billion in 2023, marking a 7.6% increase from the previous year. Additionally, e-commerce in the U.S. accounted for 15.4% of total retail sales, up from 14.7% in 2022. This growth in e-commerce is propelling the feedback and reviews management software market.
What Are The Main Segments Of The Global Feedback And Reviews Management Software Market?
The feedback and reviews management software market covered in this report is segmented –
1) By Type: Customer, Employee, Client
2) By Deployment Mode: Cloud-Based, On-Premise
3) By Application: Large Enterprises, Small And Medium Sized Enterprises (SMEs)
4) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI), Government And Public Sector, Retail And E-Commerce, Travel And Hospitality, Education, Healthcare And Life Sciences, IT And Telecom, Other Industry Vertical
Subsegments:
1) By Customer: Product Review Management Software, Customer Satisfaction (CSAT) Survey Tools, Net Promoter Score (NPS) Tools, Online Reputation Management Software, Customer Feedback Analytics Platforms, Multichannel Feedback Collection Tools (Web, Mobile, Email)
2) By Employee: Employee Engagement Platforms, Performance Review Software, Pulse Survey Tools, Employee Experience Management Software, 360-degree Tools, Employee Satisfaction And Wellness Platforms, Employee Recognition And Rewards Systems
3) By Client: Client Satisfaction Survey Tools, Client Relationship Management (CRM) Feedback Systems, B2B Client Feedback Platforms, Project Or Service Review Management Software, Client Retention And Loyalty Tools, Client Feedback Analysis And Reporting Software
Pre-Book The Feedback And Reviews Management Software Global Market Report 2025 Report For Swift Delivery And Comprehensive Insights:
How Are New Trends Impacting The Size Of The Feedback And Reviews Management Software Market?
Major players in the feedback and reviews management software market are advancing their technological solutions, such as online review management platforms, to enhance their market presence. These platforms help businesses manage and respond to customer feedback posted across online platforms. For example, in May 2024, GINIX, a UK-based review management provider, launched an online review management platform tailored to IT companies. This tool enables real-time monitoring, analysis, and interaction, enhancing businesses' ability to manage their online reputations effectively.
Who Are the Key Players In The Feedback And Reviews Management Software Market?
Major companies operating in the feedback and reviews management software market are:
• Qualtrics International Inc.
• Yext Inc.
• Semrush Holdings Inc.
• Birdeye Inc.
• Trustpilot Group plc
• Podium Corporation Inc.
• Reputation.com Inc.
• eKomi Holding GmbH
• TrustRadius Inc.
• ReviewTrackers Inc.
• Listen360 Inc.
• CustomerGauge B.V.
• BrightLocal Services Ltd.
• PeerSpot Technologies
• Customer Thermometer Ltd.
• Loopon AB
• NiceJob Inc.
• ReviewPush
• Grade.us LLC
• ReputationStacker
• Capterra Inc.
• ResellerRatings.com
• Review Inc.
• BlueJay Reviews
• Rize Reviews
What Is The Most Dominant Region In The Feedback And Reviews Management Software Market?
North America was the largest region in the feedback and reviews management software market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the feedback and reviews management software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
