How Is The Global Helpdesk Automation Market Defined?
Helpdesk automation refers to the process of implementing software solutions and technologies to automate repetitive tasks, streamline support ticket management, and enhance the efficiency of customer service operations within a helpdesk or support center. It aims to improve response times, reduce manual workload, and enhance overall customer satisfaction.
Helpdesk Automation Global Market Report 2024 provides data on the global helpdesk automation market such as market size, growth forecasts, segments and geographies, competitive landscape including leading competitors’ revenues, profiles and market shares. The helpdesk automation market report identifies opportunities and strategies based on market trends and leading competitors’ approaches.
How Is The Global Helpdesk Automation Market Size Expected To Expand, And At What Annual Growth Rate?
The helpdesk automation market has experienced exponential growth, rising from $4.65 billion in 2023 to $6.14 billion in 2024, with a CAGR of 31.9%. This growth has been driven by increasing demand for efficient customer support, adoption of cloud-based technologies, automation tools like chatbots, enhanced data management, and a focus on improving employee productivity. The market is projected to reach $18.85 billion in 2028 with a CAGR of 32.4%. Key growth factors include industrial automation, digital process automation, improved ticket management, and demand for quicker resolution times. Trends include AI and machine learning for personalized customer support, enhanced data analysis, and rising demand for effective customer services.
What Are The Key Drivers Fueling Growth In The Helpdesk Automation Market?
The rising demand for workflow automation is expected to boost the helpdesk automation market. Workflow automation involves the use of technology to streamline repetitive tasks, improving business efficiency and compliance. The demand for helpdesk automation is increasing as it integrates systems for ticket routing, self-service options, and chatbot usage. For example, a study by the UK Department for Digital, Culture, Media & Sport in January 2022 projected a rise in AI technology adoption, with 267,000 businesses expected to integrate AI into their processes by 2025. Therefore, the growing demand for workflow automation is driving the helpdesk automation market's growth.
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What Are The Principal Market Segments In The Global Helpdesk Automation Industry?
The helpdesk automation market covered in this report is segmented –
1) By Type: Web Help Desk, On-Premise Help Desk, Enterprise Help Desk, Open Source Help Desk
2) By Solution: Ticket Sortation, Ticket Scheduling, Alert Management
3) By Organization Size: Large Enterprises, Small And Medium Enterprises
4) By Vertical: Information Technology and Telecom, Banking Financial Services And Insurance (BFSI), Government, Education, Healthcare, Manufacturing, Automotive, Retail, Other Verticals
Which Emerging Market Trends Are Altering The Helpdesk Automation Sector?
Companies in the helpdesk automation market are integrating artificial intelligence (AI) technologies to increase their profitability. AI enables machines to simulate human intelligence, automating tasks like learning and decision-making. In August 2023, Kognitos launched a generative AI automation platform that allows users to execute business process automation tasks using natural language. Key features include Self Service for All, which enables users to create automation without prior training, and Human Language Interpreter 2.0, which converts human language into executable code.
What Is The Leading Region In The Helpdesk Automation Market?
North America was the largest region in the helpdesk automation market in 2023. The regions covered in the helpdesk automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
