The hyper personalization market has seen considerable growth due to a variety of factors.
• The market size for hyper personalization has seen a swift expansion in past few years. It is projected to escalate from $21.79 billion in 2024 to $25.73 billion in 2025 with a compound annual growth rate (CAGR) of 18.1%.
The historical growth can be credited to factors such as soaring internet usage, e-commerce boom, elevated consumer expectations for personalized experiences, proliferation of mobile technology, and the exponential growth in the availability of big data from diverse sources.
The hyper personalization market is expected to maintain its strong growth trajectory in upcoming years.
• The market for hyper personalization is predicted to witness a substantial surge in the coming years. It's projected to escalate to $49.6 billion by 2029, reflecting a compound annual growth rate (CAGR) of 17.8%.
The upswing during the forecast period is due to the escalating demand for customized customer experiences, expanding consumer data volumes, the growth of digital and e-commerce platforms, an increasing necessity for enhanced customer interaction and retention, and an intensified focus on customer-oriented business models. Major trends for this forecast period encompass AI and machine learning integration, the adoption of omnichannel strategies, progress in data privacy technologies, embracing predictive analytics, and the evolution of advanced recommendation systems.
The increase in the scope of e-commerce is projected to drive the expansion of the hyper personalization market. The term "e-commerce landscape" refers to the intricate, ever-changing network of interrelated entities, processes, and technological mechanisms that facilitate online business activities. The growth of this landscape can be attributed to several factors including the rise in internet usage, the widespread use of smartphones, advances in logistics and supply chain management, a change in customer purchasing habits favoring online shopping, and the ease of digital payment methods. Hyper-personalization enhances the e-commerce ecosystem by offering customized shopping experiences, elevating customer interaction, and promoting conversion rates through personalized product suggestions and targeted marketing strategies. For example, data from the United States Census Bureau, a US government institution, showed a 6.7% (±1.2%) increase in the second quarter of 2024 when comparing it to the second quarter of 2023, while overall retail sales saw a growth of 2.1% (±0.4%) during the same period. Hence, the growing scope of e-commerce is fueling the hyper personalization market.
The hyper personalizationmarket covered in this report is segmented –
1) By Type: Cloud-Based, On-Premise
2) By Component: Software Solutions, Services
3) By End-User Industry: Banking, Financial Services, And Insurance (BFSI), Retail, E-Commerce, Healthcare And Life Science, Media And Entertainment, Education, Other End-Use Industries
Subsegments:
1) By Cloud-Based: SaaS (Software as a Service) Solutions, Cloud-Based Data Analytics Platforms, API-Driven Cloud Services
2) By On-Premise: On-Premise Software Solutions, Customizable On-Premise Platforms, Integrated On-Premise Systems
Leading firms in the hyper-personalization market are leveraging generative AI to evolve hyper-personalization platforms that deliver uniquely tailored customer experiences. These platforms use AI algorithms to analyze large amounts of data like user behaviors, preferences, and interactions. This analysis is then used to generate personalized content, suggest products, create marketing messages, and form other customized experiences in real time. An example of this occurred in May 2024, when Newgen Software, a software company based in India, introduced LumYn. This is a generative AI-driven hyper-personalization platform made specifically for the banking sector. LumYn improves the profitability and customer experiences by utilizing predictive intelligence and conversational AI. Among its notable features are behavioral segmentation, pre-built AI models for fast insights, and a robust focus on data privacy. The platform enhances customer engagement and increases cross-selling opportunities, demonstrating the deep expertise of Newgen in AI and banking solutions.
Major companies operating in the hyper personalization market are:
• Google LLC
• Microsoft Corporation
• PepsiCo Inc.
• Amazon Web Services Inc.
• Accenture plc
• International Business Machines Corporation
• Oracle Corporation
• SAP SE
• Salesforce Inc.
• Cognizant Technology Solutions Corporation
• Adobe Inc.
• Infosys Limited
• Experian PLC
• SAS Institute Inc.
• HubSpot
• Klaviyo
• Algolia
• emarsys eMarketing Systems
• MoEngage
• Dynamic Yield Ltd.
• Velocify
• Clearbit
• Sailthru Inc.
• Taplytics Inc.
• RichRelevance
Asia-Pacific was the largest region in the hyper personalization market in 2024. Europe is expected to be the fastest-growing region in the forecast period. The regions covered in the hyper personalization market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.