How Has the Multi-Vendor Support Services Market Size Evolved in Recent Years?
The multi-vendor support services market has seen considerable growth due to a variety of factors.
• Recent years have seen a consistent growth in the market size of multi-vendor support services. An increase from $64.52 billion in 2024 to $66.94 billion in 2025 is anticipated, with a compound annual growth rate (CAGR) of 3.8%.
Factors such as the escalating complexity of IT environments, pressure on organizations for cost optimization, diverse technology vendor ecosystems, aging IT infrastructure, and the demand for adaptable and tailored support solutions have contributed to the growth during the historic period.
What are the Market Size and Expected Growth Rates for the Multi-Vendor Support Services Market?
The multi-vendor support services market is expected to maintain its strong growth trajectory in upcoming years.
• In the coming years, the multi-vendor support services market size is projected to witness a robust growth. The market is predicted to expand to $84.56 billion in 2029, with a compound annual growth rate (CAGR) of 6.0%.
This forthcoming growth can be credited to factors such as the rise in hybrid and multi-cloud environments, increased need for cybersecurity support services, quick adoption of new technologies, enhanced focus on IT resilience and business continuity, and the broadening of global IT operations. Key trends for the future include transitioning towards outcome-oriented support models, the inclusion of AI and automation in support services, a stress on proactive and predictive support, a need for unified assistance across multiple vendors, and the modification of service level agreements (SLAs) in multi-vendor support.
What Are The Essential Drivers Behind The Growth Of The Multi-Vendor Support Services Market?
The growth of the multi-vendor support services market will be spurred by the increasing presence and influence of technology providers. As technology becomes more deeply embedded in every aspect of our commercial and business world, the demand for vendor support services to effectively implement this technology also grows. This is illustrated by data released in July 2022 by the United Nations Conference on Trade and Development (UNCTAD), a Switzerland-based intergovernmental body, which revealed that over 80% of businesses are connected to the internet, with a 95% average across those nations. Yet, the extent to which businesses harness the internet to engage with customers and suppliers varies from country to country. Generally, the participation of businesses in e-commerce is relatively lower, with about 40% purchasing online from suppliers, and a mere 25% selling their products online. Consequently, the burgeoning presence and role of technology providers will stimulate the growth of the multi-vendor support services market.
How Is The Global Multi-Vendor Support Services Market Divided Into Key Segments?
The multi-vendor support services market covered in this report is segmented –
1) By Type: Hardware Support Services, Software Support Services
2) By Application: Sales And marketing, Financial And Accounting, Supply Chain, IT Operations, Other Applications
3) By Organization Size: Small And Medium Sized Enterprises, Large Enterprises
4) By Vertical: Banking, Financial Services And Insurance, Telecom And IT, Media And Entertainment, Travel And Logistics, Other Verticals
Subsegments:
1) By Hardware Support Services: On-Site Support Services, Remote Support Services, Repair And Replacement Services, Installation And Configuration Services, Preventive Maintenance Services
2) By Software Support Services: Technical Support Services, Software Updates And Upgrades, Application Maintenance Services, Troubleshooting And Issue Resolution, Customization And Integration Services
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What Trends Are Reshaping The Future Of The Growth Market?
The rising demand by telecom operators for multi-vendor support services signifies a novel trend in the multi-vendor support services market. As a response to the need to provide services appropriate for 2G/3G/4G, the future of 5G mobile, data, TV, fixed-line, and unified communication, communication service providers (CSPs) are devising intricate multi-vendor networks. For instance, in November of 2022, the US-based firm eplus introduced its ePlus Lifecycle Services Support (eLSS), structured to ensure streamlined and centralized technical support for Cisco and other related technologies. This move marks ePlus as the inaugural North American associate certified in the Cisco Partner Lifecycle Services Support program. The introduction of this service intends to enrich the customer experience by supplying swift, robust support for numerous products, diminishing resolution times, and reducing IT disruptions.
Who Are the Key Players in the Multi-Vendor Support Services Market?
Major companies operating in the multi-vendor support services market include:
• AT&T Inc.
• Dell Technologies Inc.
• Furukawa Co. Ltd.
• Hitachi Ltd.
• HP Inc.
• International Business Machines Corporation
• Microsoft Corporation
• Oracle Corporation
• NEC Corporation.
• Toshiba Corporation
• Fujitsu Ltd.
• Lenovo Group Limited.
• NetApp Inc.
• Clear Technologies Inc.
• Dynamic Systems Inc.
• Unisys Corporation
• NCR Corporation
• CompuCom Systems Inc.
• Stefanini Inc.
• Wipro Limited.
• HCL Technologies Limited
• Infosys Limited.
• Tech Mahindra Limited
• Capgemini SE
• Atos SE
• Cognizant Technology Solutions Corporation
• DXC Technology Company
• Accenture plc
• Tata Consultancy Services Limited.
What are the Regional Insights into the Multi-Vendor Support Services Market?
North America was the largest region in the multi-vendor support services market in 2024.Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the multi-vendor support services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
