Global Service Delivery Automation Market Trends 2024, Forecast To 2033

26 Feb, 2024

The service delivery automation market has experienced exponential growth, rising from $7.33 billion in 2023 to $9.45 billion in 2024, achieving a 28.9% CAGR. This surge is attributed to cost reduction and operational efficiency, the growing complexity of IT environments, the need for faster service delivery, the expansion of business process outsourcing (BPO), and the adoption of robotic process automation (RPA). The market is expected to see exponential growth, reaching $25.11 billion by 2028, fueled by an emphasis on end-to-end process automation, growth in cloud-based service delivery models, increased adoption of intelligent virtual agents, and a focus on customer experience and personalization. Major trends include hyperautomation for comprehensive automation solutions, integration of machine learning for predictive service delivery, adoption of chatbots and virtual assistants, a shift towards self-service and autonomous operations, and collaboration between humans and automated systems in service delivery.

Global Service Delivery Automation Market Key Driver

The growing usage of automation solutions is anticipated to drive the growth of the service delivery automation market. Automation enables firms to enhance service delivery, improve cost savings, accuracy, and scalability. Imaginovation reports that 67% of companies worldwide already use business process automation solutions, with a further 29% planning to implement low-code process automation software shortly, underscoring the increasing adoption of automation solutions.

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Global Service Delivery Automation Market Segments

The service delivery automation market covered in this report is segmented –
1) By Type: IT Process Automation, Business Process Automation
2) By Component: Software, Services
3) By User Type: Large Enterprises, Small And Medium Enterprises
4) By Industry Vertical: Bfsi, Healthcare, Travel, Hospitality And Leisure, It And Telecom, Manufacturing, Transport And Logistics, Retail, Others Vertical Industry
By Geography: The regions covered in the template market report are Asia-Pacific, Western Europe, Eastern Europe,North America, South America, Middle East, and Africa. Among these regions. North America was the largest region in the service delivery automation market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service delivery automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

Major Service Delivery Automation Industry Players

International Business Machines Corporation; Xerox Corporation; Blue Prism Group PLC; Automation Anywhere Inc.; CA Technologies; Celaton Ltd; Exilant Technologies Pvt. Ltd; IPsoft Inc; Openspan Pvt. Ltd; Sutherland Global Services Inc; Arago Technology Ltd; Accenture Inc.; UiPath SRL; Softomotive Solutions Ltd.; Thoughtonomy Ltd.; Kofax Inc.; Neptune Intelligence Computer Engineering; Pegasystems Inc.; Redwood Software Inc.; WorkFusion Inc.; EdgeVerve Systems Limited; HCL Technologies Limited; Kryon Systems Ltd.; AutomationEdge; HelpSystems LLC; KPMG International Cooperative; Wipro Limited; Infosys Limited; Tata Consultancy Services Limited; Cognizant Technology Solutions Corporation; Capgemini SE

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Service Delivery Automation Market Overview

Service delivery automation refers to a broad range of technologically assisted human tasks that are integrated into business or IT processes. Service delivery automation is used in achieving multi-dimensional visibility into businesses and helps streamline the service process.

Service Delivery Automation Global Market Report 2023 provides data on the global service delivery automation market such as market size, growth forecasts, segments and geographies, competitive landscape including leading competitors’ revenues, profiles and market shares. The service delivery automation market report identifies opportunities and strategies based on market trends and leading competitors’ approaches.