What Fueled The Previous Growth In The Unified Communications Market?
The unified communications market has seen considerable growth due to a variety of factors.
• Recently, the market size of unified communications has seen swift expansion. The growth is predicted to escalate from $127.51 billion in 2024 to $153.01 billion in 2025, presenting a compound annual growth rate (CAGR) of 20.0%.
The surge during the historic period is attributable to factors such as enhancement of productivity among remote workers, heightened demand for interconnected interfaces, a transition towards remote and hybrid work arrangements, as well as an overall improved workforce productivity and cost-efficiency.
What Is The Expected Growth In The Unified Communications Market Size Evolve over the Forecast Period?
The unified communications market is expected to maintain its strong growth trajectory in upcoming years.
• Anticipations are high for a swift expansion in the unified communications market size in the upcoming years. The projected increase is to reach $313.71 billion by 2029, with a compound annual growth rate (CAGR) of 19.7%.
The spike in growth during the forecast period is due to factors such as the escalating involvement of IT in enterprise businesses, amplified governmental initiatives, rising apprehensions about data safety and privacy, an increased focus on customer experience, and a surging relevance of collaboration tools. The forecast period will also witness trends such as the growing trend of remote work, advancements in technology, acceptance of cloud technology, the embracing of 5G technology, and fast-paced approval of pioneering technologies.
What Main Forces Are Fueling Expansion In The Unified Communications Market?
The uptake of remote work is predicted to fuel the expansion of the unified communications market in the future. Remote work is a work model where employees carry out their job responsibilities from places other than the customary office setting. This style of working is becoming popular due to advancements in technology that enable smooth communication and collaboration, as well as the flexibility it provides, contributing to a better work-life equilibrium and higher job satisfaction. Unified Communications bolsters remote work by amalgamating communication tools onto a single platform, guaranteeing effective collaboration and prompt sharing of information irrespective of geographical location. For example, as reported by AT&T Inc., a telecommunications firm based in the U.S., in February 2022, the proportion of businesses adopting a hybrid work style, where staff juggle between office-based and remote work, is anticipated to hike from 42% in 2021 to 81% by 2024. Consequently, the growing uptake of remote work is driving the unified communications market.
What Are The Primary Segments In The Global Unified Communications Market?
The unified communications market covered in this report is segmented –
1) By Product Type: On-Premise, Cloud-Based
2) By Component: Solution, Services
3) By Application: Unified Messaging, Conferencing, Video, Contact Center, Telephony, Other Applications
4) By End User: Healthcare, Education, Government, Banking, Financial Services And Insurance, Information Technology And Telecom, Retail, Enterprises, Other End Users
Subsegments:
1) By On-Premise Unified Communications: Unified Messaging Systems, VoIP (Voice over Internet Protocol) Solutions, Video Conferencing Systems, Collaboration Software, Presence Management Tools, Call Center Solutions
2) By Cloud-Based Unified Communications: Hosted VoIP Services, Cloud Video Conferencing Solutions, Cloud-Based Collaboration Platforms, Unified Messaging in the Cloud, SaaS (Software as a Service) Communication Tools, Integrated Communication Services
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How Are Emerging Trends Reshaping The Dynamics Of The Unified Communications Market?
The unified communications market's leading companies are concentrating on creating technologically advanced solutions, like unified communication services based in the cloud, to boost scalability, flexibility, and integration of different communication channels. Cloud-based unified communication is a system residing on cloud servers that merges several communication tools together, providing improved scalability, flexibility, and cost-effectiveness by removing the necessity for physical hardware and facilitating simple updates and maintenance. For instance, Ooredoo, a telecommunication company from Qatar, introduced a new cloud-based unified communications solution named Cloud PABX in April 2023. This product streamlines communication for businesses, specifically SMBs, supplying them with sophisticated collaborative and communication tools that work seamlessly with Webex Calling, Webex Meeting, Microsoft Teams, and various IP phones. It incorporates important services like fixed mobile convergence, unified messaging, call control services, voice and video conferencing.
Who Are the Key Players In The Unified Communications Market?
Major companies operating in the unified communications market are:
• Microsoft Corporation
• Verizon Communications Inc.
• Huawei Technologies Co. Ltd.
• International Business Machines Corporation
• Cisco Systems Inc.
• Telefonaktiebolaget LM Ericsson
• NEC Corporation
• Atos SE
• Logitech International S.A.
• Zoom Video Communications Inc.
• Avaya Holdings Corp.
• RingCentral Inc.
• Plantronics Inc.
• Mitel Networks Corporation
• Alcatel-Lucent Enterprise
• Barco N.V.
• 8x8 Inc.
• Sangoma Technologies Corporation
• BlueJeans Network Inc.
• Lifesize Inc.
• Pexip Holding ASA
• CounterPath Corporation
• StarLeaf Ltd.
• Fuze Inc.
• Grandstream Networks Inc.
• Aastra Technologies Limited
• Crestron Electronics Inc.
• Zultys Inc.
What Is The Most Dominant Region In The Unified Communications Market?
North America was the largest region in the unified communications market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the unified communications market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
