Business support services industry group comprises establishments engaged in performing activities that are ongoing routine business support functions that businesses.
The global business support services market was valued at $30.2 billion in 2017. North America was the largest geographic region accounting for $10.7 billion or 35.4% of the global market. The USA was the largest country accounting for $8.3 billion or 27.4% of the global business support services market.
Telephone call centers have shifted towards Omni channel communication from the traditional model. Omni-channel communication is synchronized operating model in which all of the company’s channels are aligned and present a single face to the customer, along with one consistent way of doing business. It allows providers to give customers a more personal feel to resolutions. Customers can get convenient and on-demand service.
The companies covered are Tata Consultancy Services Limited, Hewlett Packard Enterprise Co, Genpact Ltd, A.T. Kearney, Inc., and Grant Thornton LLP.
The countries covered are USA, China, Germany, Brazil, Japan, UK, Spain, Russia, France, Australia, Italy, India and rest of the world.
The business support services market is segmented into Document Preparation Services, Telephone Call Centers, Business Service Centers, Collection Agencies, Credit Bureaus, and Others - Business Support Services.
Document Preparation Services comprises establishments primarily engaged in writing, editing or proofreading documents; providing word processing or desktop publishing services; and providing stenographic (except court or stenographic reporting), transcription and other secretarial services.
Telephone Call Centers comprises establishments primarily engaged in receiving and/or making telephone calls for others. These establishments are engaged in activities such as soliciting or providing information; promoting goods or services; taking orders; and raising funds for clients. This industry also includes establishments primarily engaged in answering telephone calls and relaying messages to clients; and establishments primarily engaged in providing voice mailbox services.
Business Service Centers comprises establishments, known as copy shops, primarily engaged in providing mailbox rental and other postal and mailing services (except direct-mail advertising), and establishments that provide a range of office support services, such as mailing services, copying services, facsimile services, word processing services, on-site personal computer (PC) rental services and office product retailing.
Collection Agencies comprises establishments primarily engaged in collecting payments for claims and remitting payments collected to their clients.
Credit Bureaus comprises establishments primarily engaged in compiling information, such as credit and employment histories on individuals and credit histories on businesses, and providing the information to financial institutions, retailers and others who have a need to evaluate the credit worthiness of these persons and businesses.
Others - Business Support Services comprises establishments primarily engaged in providing business support services (except secretarial and other document preparation services; telephone answering or telemarketing services; private mail services or document copying services conducted as separate activities or in conjunction with other office support services; monetary debt collection services; and credit reporting services).