CRM BPO is a software that covers a broad set of applications designed to help businesses manage many of the business processes such as customer data, customer interaction, access business information and automate sales. CRM BPO includes outsourcing of customer relationship management services to independent companies.
CRM BPO Global Market Size
The global CRM BPO market was valued at $262.6 billion in 2017. Western Europe was the largest geographic region accounting for $94.5 billion or 35.9% of the global market. The USA was the largest country accounting for $56.2 billion or 21.4% of the global CRM BPO market.
CRM BPO Global Market Trend
Over the past five years, cloud software solutions have been gaining acceptance from BPOs providing customer relationship management (CRM) services. Cloud is a software delivery method where a vendor hosts a software application in a remote server and customers can access it through the internet. Salesforce provides cloud software for CRM to BPOs for customer service and support.
The countries covered are USA, China, Germany, Brazil, Japan, UK, Spain, Russia, France, Australia, Italy, India and rest of the world.
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