Commercial Services Market Global Briefing 2018

Commercial Services Market Global Briefing 2018
Starting Price : $ 1000.00 | Pages : 44 | Published : January 2018

SKU CODE : 2806 | Format :

The commercial services market comprises establishments that perform support activities for the day-to-day operations of other businesses or organizations. Establishments in this market specialize in one or more of these support activities which in other cases are often undertaken in-house. Some of these support activities are offered to households.

The global commercial services market was estimated to be around $4415 billion as of 2017. The global commercial services made up around 37% of the overall services market in 2017. The commercial services market was the largest market in the global services market in 2017.

Artificial Intelligence in Customer Support - Artificial intelligence is widely being used by business organizations in customer support activities as it considerably reduces operational costs.xx Artificial intelligence systems perform tasks that normally require human intelligence such as speech recognition, translation between languages, visual perception, decision-making. This technology enables handling of customer grievances and other interactions without human intervention, thereby increasing efficiency and reducing operational costs. It also helps manage support tickets in bulk, provides multi-language support and auto responding of bulk emails. According to a study by Oracle, nearly 8 out of 10 businesses have already implemented or planning to adapt artificial intelligence in customer support by 2020.  Some of the companies using artificial intelligence in customer support include China Merchant Bank, Fiat Argentina, Toshiba France, KLM airlines.

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