The commercial services market comprises establishments that perform support activities for the day-to-day operations of other businesses or organizations. Establishments in this market specialize in one or more of these support activities which in other cases are often undertaken in-house. Some of these support activities are offered to households.
The global commercial services market was valued at around $4.4 trillion in 2017. North America was the largest region in the commercial services market in 2017, accounting for over 35% market share. The USA was the largest country in the market in 2017, accounting for over 27% market share.
Artificial intelligence is widely being used by business organizations in customer support activities as it considerably reduces operational costs. Artificial intelligence systems perform tasks that normally require human intelligence such as speech recognition, translation between languages, visual perception, decision-making. This technology enables handling of customer grievances and other interactions without human intervention, thereby increasing efficiency and reducing operational costs. It also helps manage support tickets in bulk, provides multi-language support and auto responding of bulk emails.
The top five companies covered are Adecco Group, Randstad Holding, Manpower Inc., Waste Management Inc. and ISS A/S. Adecco Group was the largest company in the commercial services market in 2017.
The countries covered are USA, China, Germany, Brazil, Japan, UK, Spain, Russia, France, Australia, Italy, India and rest of the world.
The commercial services market is segmented into Other Support Services, Employment Services, Waste Management And Remediation Services, Travel Arrangement And Reservation Services and Office Administrative Services.
Other Support Services include packaging and labeling services, convention and trade show organizing and other services.
Employment Services include executive search services, employment referring and placement, temporary help services, and listing employment vacancies.
Waste Management And Remediation Services include waste collection, treatment and disposal services, remediation services, materials recovery facilities, septic tank and related services.
Travel Arrangement And Reservation Services include services provided by tour operators, travel agencies, convention and visitors bureaus.
Office Administrative Services include billing and record keeping, financial planning, personnel management, billing, record keeping, logistics for others.