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CRM Software Global Market Report 2021: COVID 19 Impact and Recovery to 2030

Starting Price : $ 4000.00 | Pages : 175 | Published : January 2021 | SKU CODE : 7005 | Format :


The customer relationship management (CRM) software market consists of sales of customer relationship management software which helps to build strong relationships with its customers. It analyzes the customer interactions and automates the activities identified with deals, advertising, and client support throughout the customer lifecycle. It causes the organizations to remain associated with their clients and improve productivity and furthermore helps in streamlining work forms. Some of the CRM software include Agile CRM, Recruit CRM, Sales mate CRM, NetSuite CRM.

The global CRM software market is expected to grow from $49.27 billion in 2020 to $50.81 billion in 2021 at a compound annual growth rate (CAGR) of 3.1%. The growth is mainly due to the companies rearranging their operations and recovering from the COVID-19 impact, which had earlier led to restrictive containment measures involving social distancing, remote working, and the closure of commercial activities that resulted in operational challenges. The market is expected to reach $72.61 billion in 2025 at a CAGR of 9.3%.

Increasing number of customers of the organizations and the rising need for customer satisfaction are expected to benefit the customer relationship management software market in the forecast period. Organizations should offer customized services to customers, gain better knowledge of their purchasing habits and other details, develop cross-selling opportunities and create competitive differentiators to retain existing customers and to attract new customers. These drive the demand for the use of CRM software in organizations to understand their customers in a better way and to maintain a good relationship with them. For example, Apollo Hospitals has implemented custom designed CRM software of Veon Consulting which resulted in high user adoption, 27% cut in the timeline of the review process, efficient handling of patient visits and outcome which saved manual efforts by 42%, and effective reporting and dashboards which reduced number of travels by 50%.

Rising number of security concerns are expected to limit the growth of companies in the customer relationship management software market during the forecast period. Security concerns have been increasing in the recent times due to online availability of personal data. CRM and similar softwares store large databases online and these data of customers are accessed by teams around the globe which poses the potential for mistreatment of data. The data in the CRM software and other softwares faces security concerns including corporate/competitive espionage, fraud, ID theft, nations-state espionage and unauthorized sales of data to third-party. These issues restrict the growth of CRM software. For example, CRM software in Bank of America and Citibank were once hacked to steal the user log-in credentials.

Social and Mobile CRM are increasingly integrating social media channels into CRM platforms to offer to its full capabilities on every smart device by having a real-time access at any place or time. This integration helps to achieve greater productivity, better customer experience, and access to more relevant information. Advertisers have embraced social media platforms to associate and share with customers for improving products and perceptions. These also help businesses to manage customer grievances, requests, and inquiries. More number of users can access the data using social and mobile CRM. For example, Wells Fargo has implemented social CRM to engage with the customers and improve their availability. Wells Fargo also uses CRM to solve customer queries.

The EU’s General Data Protection Regulation (GDPR) break the split of regulations for the safety and security of transactions in the European Union (EU). Global Data Protection Regulation has been implemented on May 2018. It imposes stringent requirements for collecting, storing, and managing personal data by businesses. Personal data includes name, email, address, date of birth, personal interests, digital footprints, and more. CRM software also stores similar kind of data and have to follow GDPR. Many companies have been working on GDPR compliance for CRM. For example, Super Office has launched CRM software's such as privacy by design, privacy lifecycle data management, and managing personal data with CRM to support the customers towards GDPR compliance.

In February 2019, Compass acquired Contractually, Inc. for an undisclosed amount. The transaction is expected to assist Compass from the technology and team behind Contact ally's industry-leading CRM platform which boosts the improvement and adoption of Compass CRM. Compass CRM is a CRM software developed to increase sales by offering useful insights and unified view of agent's pipeline and outreach. Contactually, Inc. is a software company involved in the development and distribution of CRM software and contact management solutions. The company was established in 2011 and is headquartered in Washington, DC, United States.

Major players in the market are Salesforce, Microsoft, Oracle, SAP and SugarCRM.

The countries covered in the global CRM software market are Brazil, China, France, Germany, India, Indonesia, Japan, South Korea, Russia, UK, USA, Australia.

The regions covered in the global CRM software market are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The global CRM software market is segmented -

1) By Deployment: Cloud CRM, On-Premise CRM

2) By Size of Enterprise: Small & Mid-Sized Enterprises, Large Enterprises

3) By Application: Sales, Marketing, Manufacturing, Customer Service, Social Networking, Supply Chain, Distribution, Others

    1. Executive Summary

    2. Customer Relationship Management (CRM) Software Market Characteristics

    3. Customer Relationship Management (CRM) Software Market Trends And Strategies

    4. Impact Of COVID-19 On Customer Relationship Management (CRM) Software

    5. Customer Relationship Management (CRM) Software Market Size And Growth

    5.1. Global Customer Relationship Management (CRM) Software Historic Market, 2015-2020, $ Billion

    5.1.1. Drivers Of The Market

    5.1.2. Restraints On The Market

    5.2. Global Customer Relationship Management (CRM) Software Forecast Market, 2020-2025F, 2030F, $ Billion

    5.2.1. Drivers Of The Market

    5.2.2. Restraints On the Market

    6. Customer Relationship Management (CRM) Software Market Segmentation

    6.1. Global Customer Relationship Management (CRM) Software Market, Segmentation  By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    Cloud CRM

    On-Premise CRM

    6.2. Global Customer Relationship Management (CRM) Software Market, Segmentation  By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

     Small&Mid sized enterprises

    Large enterprises

    6.3. Global Customer Relationship Management (CRM) Software Market, Segmentation  By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    Sales

    Marketing

    Manufacturing

    Customer service

    Social networking

    Supply chain

    Distribution

    Others  

    7. Customer Relationship Management (CRM) Software Market Regional And Country Analysis

    7.1. Global Customer Relationship Management (CRM) Software Market, Split By Region, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    7.2. Global Customer Relationship Management (CRM) Software Market, Split By Country, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    8. Asia-Pacific Customer Relationship Management (CRM) Software Market  

    8.1. Asia-Pacific Customer Relationship Management (CRM) Software Market Overview  

    Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

    8.2. Asia-Pacific Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    8.3. Asia-Pacific Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    8.4. Asia-Pacific Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    9. China Customer Relationship Management (CRM) Software Market  

    9.1. China Customer Relationship Management (CRM) Software Market Overview  

    9.2. China Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F,$ Billion

    9.3. China Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F,$ Billion

    9.4. China Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F,$ Billion

    10. India Customer Relationship Management (CRM) Software Market  

    10.1. India Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    10.2. India Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    10.3. India Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    11. Japan Customer Relationship Management (CRM) Software Market  

    11.1. Japan Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    11.2. Japan Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    11.3. Japan Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    12. Australia Customer Relationship Management (CRM) Software Market  

    12.1. Australia Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    12.2. Australia Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    12.3. Australia Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    13. Indonesia Customer Relationship Management (CRM) Software Market  

    13.1. Indonesia Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    13.2. Indonesia Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    13.3. Indonesia Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    14. South Korea Customer Relationship Management (CRM) Software Market  

    14.1. South Korea Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    14.2. South Korea Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    14.3. South Korea Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    15. Western Europe Customer Relationship Management (CRM) Software Market  

    15.1. Western Europe Customer Relationship Management (CRM) Software Market Overview

    15.2. Western Europe Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    15.3. Western Europe Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    15.4. Western Europe Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    16. UK Customer Relationship Management (CRM) Software Market  

    16.1. UK Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    16.2. UK Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    16.3. UK Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    17. Germany Customer Relationship Management (CRM) Software Market  

    17.1. Germany Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    17.2. Germany Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    17.3. Germany Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    18. France Customer Relationship Management (CRM) Software Market  

    18.5. France Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    18.6. France Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    18.7. France Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    19. Eastern Europe Customer Relationship Management (CRM) Software Market  

    19.1. Eastern Europe Customer Relationship Management (CRM) Software Market Overview

    19.2. Eastern Europe Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    19.3. Eastern Europe Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    19.4. Eastern Europe Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    20. Russia Customer Relationship Management (CRM) Software Market  

    20.1. Russia Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    20.2. Russia Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    20.3. Russia Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    21. North America Customer Relationship Management (CRM) Software Market  

    21.1. North America Customer Relationship Management (CRM) Software Market Overview

    21.2. North America Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    21.3. North America Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    21.4. North America Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    22. USA Customer Relationship Management (CRM) Software Market  

    22.1. USA Customer Relationship Management (CRM) Software Market Overview

    22.2. USA Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    22.3. USA Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    22.4. USA Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    23. South America Customer Relationship Management (CRM) Software Market  

    23.1. South America Customer Relationship Management (CRM) Software Market Overview

    23.2. South America Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    23.3. South America Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    23.4. South America Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    24. Brazil Customer Relationship Management (CRM) Software Market  

    24.1. Brazil Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    24.2. Brazil Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    24.3. Brazil Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    25. Middle East Customer Relationship Management (CRM) Software Market  

    25.1. Middle East Customer Relationship Management (CRM) Software Market Overview

    25.2. Middle East Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    25.3. Middle East Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    25.4. Middle East Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    26. Africa Customer Relationship Management (CRM) Software Market  

    26.1. Africa Customer Relationship Management (CRM) Software Market Overview

    26.2. Africa Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    26.3. Africa Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    26.4. Africa Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion

    27. Customer Relationship Management (CRM) Software Market Competitive Landscape And Company Profiles

    27.1. Customer Relationship Management (CRM) Software Market Competitive Landscape

    27.2. Customer Relationship Management (CRM) Software Market Company Profiles

    27.2.1. Salesforce

    27.2.1.1. Overview

    27.2.1.2. Products and Services

    27.2.1.3. Strategy

    27.2.1.4. Financial Performance

    27.2.2. Microsoft

    27.2.2.1. Overview

    27.2.2.2. Products and Services

    27.2.2.3. Strategy

    27.2.2.4. Financial Performance

    27.2.3. Oracle

    27.2.3.1. Overview

    27.2.3.2. Products and Services

    27.2.3.3. Strategy

    27.2.3.4. Financial Performance

    27.2.4. SAP

    27.2.4.1. Overview

    27.2.4.2. Products and Services

    27.2.4.3. Strategy

    27.2.4.4. Financial Performance

    27.2.5. Sugar

    27.2.5.1. Overview

    27.2.5.2. Products and Services

    27.2.5.3. Strategy

    27.2.5.4. Financial Performance

    28. Key Mergers And Acquisitions In The Customer Relationship Management (CRM) Software Market

    29. Customer Relationship Management (CRM) Software Market Future Outlook and Potential Analysis

    30. Appendix

    30.1. Abbreviations

    30.2. Currencies

    30.3. Research Inquiries

    30.4. The Business Research Company

    30.5. Copyright And Disclaimer

List Of Tables

    Table 1: Global Historic Market Growth, 2015-2020, $ Billion
  • Table 2: Global Forecast Market Growth, 2020-2025F, 2030F, $ Billion
  • Table 3: Global Customer Relationship Management (CRM) Software Market, Segmentation  By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 4: Global Customer Relationship Management (CRM) Software Market, Segmentation  By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 5: Global Customer Relationship Management (CRM) Software Market, Segmentation  By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 6: Global Customer Relationship Management (CRM) Software Market, Split By Region, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 7: Global Customer Relationship Management (CRM) Software Market, Split By Country, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 8: Asia-Pacific, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 9: Asia-Pacific, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 10: Asia-Pacific, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 11: China, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 12: China, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 13: China, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 14: India, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 15: India, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 16: India, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 17: Japan, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 18: Japan, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 19: Japan, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 20: Australia, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 21: Australia, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 22: Australia, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 23: Indonesia, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 24: Indonesia, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 25: Indonesia, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 26: South Korea, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 27: South Korea, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 28: South Korea, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 29: Western Europe, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 30: Western Europe, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 31: Western Europe, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 32: UK, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 33: UK, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 34: UK, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 35: Germany, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 36: Germany, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 37: Germany, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 38: France, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 39: France, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 40: France, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 41: Eastern Europe, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 42: Eastern Europe, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 43: Eastern Europe, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 44: Russia, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 45: Russia, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 46: Russia, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 47: North America, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 48: North America, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 49: North America, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 50: USA, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 51: USA, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 52: USA, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 53: South America, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 54: South America, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 55: South America, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 56: Brazil, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 57: Brazil, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 58: Brazil, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 59: Middle East, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 60: Middle East, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 61: Middle East, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 62: Africa, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 63: Africa, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 64: Africa, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Table 65: Salesforce Financial Performance
  • Table 66: Microsoft Financial Performance
  • Table 67: Oracle Financial Performance
  • Table 68: SAP Financial Performance
  • Table 69: Sugar Financial Performance

List Of Figures

    Figure 1: Global Historic Market Growth, 2015-2020, $ Billion
  • Figure 2: Global Forecast Market Growth, 2020-2025F, 2030F, $ Billion
  • Figure 3: Global Customer Relationship Management (CRM) Software Market, Segmentation  By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 4: Global Customer Relationship Management (CRM) Software Market, Segmentation  By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 5: Global Customer Relationship Management (CRM) Software Market, Segmentation  By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 6: Global Customer Relationship Management (CRM) Software Market, Split By Region, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 7: Global Customer Relationship Management (CRM) Software Market, Split By Country, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 8: Asia-Pacific, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 9: Asia-Pacific, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 10: Asia-Pacific, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 11: China, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 12: China, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 13: China, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 14: India, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 15: India, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 16: India, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 17: Japan, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 18: Japan, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 19: Japan, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 20: Australia, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 21: Australia, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 22: Australia, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 23: Indonesia, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 24: Indonesia, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 25: Indonesia, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 26: South Korea, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 27: South Korea, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 28: South Korea, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 29: Western Europe, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 30: Western Europe, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 31: Western Europe, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 32: UK, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 33: UK, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 34: UK, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 35: Germany, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 36: Germany, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 37: Germany, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 38: France, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 39: France, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 40: France, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 41: Eastern Europe, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 42: Eastern Europe, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 43: Eastern Europe, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 44: Russia, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 45: Russia, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 46: Russia, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 47: North America, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 48: North America, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 49: North America, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 50: USA, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 51: USA, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 52: USA, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 53: South America, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 54: South America, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 55: South America, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 56: Brazil, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 57: Brazil, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 58: Brazil, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 59: Middle East, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 60: Middle East, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 61: Middle East, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 62: Africa, Customer Relationship Management (CRM) Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 63: Africa, Customer Relationship Management (CRM) Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 64: Africa, Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
  • Figure 65: Salesforce Financial Performance
  • Figure 66: Microsoft Financial Performance
  • Figure 67: Oracle Financial Performance
  • Figure 68: SAP Financial Performance
  • Figure 69: Sugar Financial Performance
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