Hardware support services may either be a reactive support, preventive-based support, or proactive support. Hardware support services are predominantly sold as maintenance contracts, which extend up to one to three-year duration. The contracts generally cover hardware replacement, hardware repair, or even mere technical assistance via phone, email, or video.
The top three companies covered are HP, IBM and Computer Sciences Corporation (CSC). Hewlett Packard was the largest company in the hardware support services market in 2017.
The countries covered are USA, China, Germany, Brazil, Japan, UK, Spain, Russia, France, Australia, Italy, India and rest of the world.
The global hardware support services market was valued at around $770 billion in 2017. Western Europe was the largest region in the hardware support services market in 2017, accounting above 35% market share. The USA was the largest country in the market in 2017, accounting for around 27% market share.
Software products integration has been increasing rapidly over the last five years. Many businesses are looking for software applications integration with existing business systems. Therefore, companies are offering system integration solutions that integrate diverse software and hardware systems.
The hardware support services market is segmented into Computer And Peripherals Support Services, Storage And Servers Support Services, and Networking Support Services.
Computers & Peripherals Support Services segment includes design and support for computers and hardware peripherals such as desktops, laptops and mouse.
Computer Storage Services is a business model in which a large company rents space in their storage infrastructure to a smaller company or individual.
Networking Support Services is the process of administering and managing computer networks. Various services provided by this discipline include fault analysis, performance management, provisioning of networks, maintaining the quality of service, and so on.