Software services include application software programming services, computer program (software) development, computer software support services and web design services. Software service companies’ document, design, create, test and maintain applications, using a planned and structured process.
The top five companies covered are IBM, Fujitsu, HPE, SAP and Accenture. IBM was the largest company in the software and BPO services market in 2017.
The countries covered are USA, China, Germany, Brazil, Japan, UK, Spain, Russia, France, Australia, Italy, India and rest of the world.
The global software and BPO services market was valued at around $843 billion in 2017. Western Europe was the largest region in the software and BPO services market in 2017, accounting for around 36% market share. The USA was the largest country in the market in 2017, accounting for around 21% market share.
Over the past five years, cloud software solutions have been gaining acceptance from companies across all industries. Cloud is a software delivery method where a vendor hosts a software application in a remote server and customers can access it through the internet. Cloud software solutions are widely used in customer relationship management (CRM), HR/payroll, project management and accounting software systems.
The market segments in the software and BPO services market are CRM BPO, Infrastructure Software, HRO BPO, Application Software and Other BPO Services.
CRM BPO is a software that covers a broad set of applications designed to help businesses manage many of the business processes such as customer data, customer interaction, access business information and automate sales.
Infrastructure Software is a type of enterprise software or program specifically designed to help business organizations perform basic tasks such as workforce support, business transactions and internal services and processes.
Applications Software Programming Services develop, maintain and modernize software to enhance flexibility and mitigate risks, integrate applications, manage back-office, enterprise resource planning (ERP) and supply chain management (SCM) software, as well as collaborative and personal software services.
Computer Program (Software) Development comprises both contract and non-contract-based tailor-made custom software development, custom applications, plug-ins, training and consulting. It includes the tools of the software development life cycle, business process management (BPM)-enabling technologies, integration-enabling middleware, platform middleware, portals and web solutions.
Computer Software Support Services are generally technical support or break/fix services that are delivered for specific software products. These services are provided under long-term technical-support contracts or as pay-as-you-go, incident-based services.
Web Design Services include e-commerce, digital strategy and consulting, hosting, security, integration storage management and CRM.