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Social Listening for a Hotel Chain
  • 1. Requirement
  • Requriement

  • The client wanted to understand their digital presence and image in the online space. They wanted to know where all their name was present and what people said about them- positive and negative feedback, reviews and comments across various properties and geographies globally.
  • 2. Solution
  • Solution

  • We delivered a report containing:
    Their customer satisfaction across various geographies and properties
    Overall image on the internet
    Positive comments and remarks from customers
    Negative comments and remarks from customers
    Provided recommendations on service improvement based on feedback across various geographies and properties
  • 3. Methodology
  • Methodology

  • We analyzed customer reviews across a range of platforms, travel advisory websites, hotel booking sites, social media sites and customer blogs.
  • 4. Client Benefits & Feedback
  • Client Benefits & Feedback

  • The report helped the client understand their client’s feedback of their properties and take corrective action against it.

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