A US retail company wanted us to test the option of outsourcing some of its IT operations.
The client wanted to understand:
Testing the viability of the outsourcing option
Understanding list of services to be outsourced
Financial and strategic implications for the next 5 years
TBRC delivered the following in form of a PowerPoint presentation to meet the client’s needs.
A detailed analysis on :
Analysis of Operational and Technology Plan
Strategic Implications of outsourcing
Financial advantages and disadvantages of IT outsourcing
“What if “ Analysis of IT outsourcing
TBRC suggested the following research process:
Secondary research to understand the current market and service offerings of existing companies.
Primary research was conducted to gather data on:
Expert insights on advantages and disadvantages of outsourcing
Understand strategic and financial implications of the company which already outsourced its IT operations.
Our Analysts used the information gathered from the above sources, analysed and presented the results.
4. Client Benefits & Feedback
On the basis of this research and other findings, the board presented its case before the board and which eventually approved a program of limited outsourcing.