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Customer Satisfaction Survey
  • 1. Requirement
  • Requriement

  • The client is a software provider for telecom operators. Their customers were telecom providers. The client wanted to get an understanding of their customer feedback on the product in terms of:
    Product quality
    User interface
    Service provided
  • 2. Solution
  • Solution

  • The deliverable was in the form of a power point presentation that consisted of charts and graphs that outlined the customer’s views on the broad topics of:
    Over all satisfaction
    Day to day performance and support
    Business impact
    Account management
  • 3. Methodology
  • Methodology

  • Interviews were conducted with all the telecom operators that use the clients products.
  • The parameters judged on were:
    Purchase process
    Performance setup
    Product / service quality
    Day to day performance
    Business impact
    Account management
    View of client against competitors
    Future road map
  • The respondents rated the above parameters and it was averaged out, out of 100.
  • 4. Client Benefits & Feedback
  • Client Benefits & Feedback

  • The client was very pleased with the report and came back to us in the future to repeat the study.

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