The client is a software provider for telecom operators. Their customers were telecom providers. The client wanted to get an understanding of their customer feedback on the product in terms of:
The deliverable was in the form of a power point presentation that consisted of charts and graphs that outlined the customer’s views on the broad topics of:
Over all satisfaction
Day to day performance and support
Interviews were conducted with all the telecom operators that use the clients products.
The parameters judged on were:
Product / service quality
Day to day performance
View of client against competitors
Future road map
The respondents rated the above parameters and it was averaged out, out of 100.
4. Client Benefits & Feedback
The client was very pleased with the report and came back to us in the future to repeat the study.