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IT Service Provider Source Consulting for a Retail Chain
  • 1. Requirement
  • Requriement

  • A leading retail chain in India is looking for outsourcing its IT operations.
    The client wanted to understand:
    The existing outsourcing scenario
    Technology compatibility with leading vendors
    Service offerings of vendors
    Current outsourcing agreements
  • 2. Solution
  • Solution

  • TBRC delivered the following in form of a PowerPoint presentation to meet the client’s needs.
    A detailed analysis on :
    Value chain analysis of potential vendors.
    Technology compatibility.
    Operational and Technology Plan
    Annual revenues and Profitability.
    Strategic Advantages
    Marketing plans and costs
    Market share of existing players.
    Market and Vendor Assessment
  • 3. Methodology
  • Methodology

  • TBRC suggested the following research process:
    Secondary research to understand value chain and service offerings of existing vendors. This process was also used to gather financial information about the vendors.
    Primary research was conducted to gather data on:

    • Market share
      Annual Order intake/backlogs
      IT Services

    Our Analysts used the information gathered from the above sources, analysed and presented the results.

  • 4. Client Benefits & Feedback
  • Client Benefits & Feedback

  • On the basis of this research and other findings, the company was able to narrow down the list of target vendors leading to a successful outsourcing of IT services.

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