A leading retail chain in India is looking for outsourcing its IT operations.
The client wanted to understand:
The existing outsourcing scenario
Technology compatibility with leading vendors
Service offerings of vendors
Current outsourcing agreements
TBRC delivered the following in form of a PowerPoint presentation to meet the client’s needs.
A detailed analysis on :
Value chain analysis of potential vendors.
Operational and Technology Plan
Annual revenues and Profitability.
Marketing plans and costs
Market share of existing players.
Market and Vendor Assessment
TBRC suggested the following research process:
Secondary research to understand value chain and service offerings of existing vendors. This process was also used to gather financial information about the vendors.
Primary research was conducted to gather data on:
Annual Order intake/backlogs
Our Analysts used the information gathered from the above sources, analysed and presented the results.
4. Client Benefits & Feedback
On the basis of this research and other findings, the company was able to narrow down the list of target vendors leading to a successful outsourcing of IT services.