The AI-Driven Knowledge Management System Market Overview 2025 report reveals that the market size has grown significantly over the past few years, with projections indicating further expansion.
The market size of the AI-driven knowledge management system has seen massive growth recently. It is projected to increase from $5.23 billion in 2024 to $7.71 billion in 2025, with a Compound Annual Growth Rate (CAGR) of 47.2%.
The AI-Driven Knowledge Management System Global Market is projected to reach a market size of $35.83 billion in 2029, with a Compound Annual Growth Rate (CAGR) of 46.8%.
Download Your Free Sample of the 2025 AI-Driven Knowledge Management System Market Report and Uncover Key Trends Now!The key drivers in the ai-driven knowledge management system market are:
• Personalized knowledge recommendations propelling the demand
• Compliance and governance automation simplifying the knowledge management process
• Interoperability with enterprise platforms enabling seamless integration
• Increasing investments in AI, pushing innovations and advancements in the sector
The AI-driven knowledge management system market covered in this report is segmented –
1) By Component: Solution, Services
2) By Deployment Model: Cloud-Based, On-Premises
3) By Enterprise Size: Large Enterprises, Small And Medium-Sized Enterprises (SMEs)
4) By Application: Enterprise Knowledge Management, Customer Support And Self-service, Document Management And Content Retrieval, Training And E-learning, Human Resources And Employee Onboarding, market Intelligence And Competitive Analysis, Legal And Compliance Management, Other Applications
5) By Industry: Banking, Financial Services And Insurance (BFSI), Healthcare And Life Sciences, Information Technology And Telecommunications, Retail And E-commerce, Government And Public Sector, Education And E-learning, Manufacturing, Energy And Utilities, Other Industries
The key trends in the ai-driven knowledge management system market are:
• Artificial intelligence-based content classification and tagging are emerging trends.
• The use of artificial intelligence for predictive analytics is an increasing trend.
• Deployment of AI in knowledge visualization is shaping the future of the market.
• Concerns around ethical artificial intelligence and data privacy are impacting trends in the sector, along with advancements in search and recommendation systems.
Major players in the ai-driven knowledge management system market are:
• Amazon.com Inc.
• Microsoft Corporation
• Dell Technologies Inc.
• Accenture plc
• International Business Machines Corporation (IBM)
• Cisco Systems Inc.
• Oracle Corporation
• SAP SE
• Hewlett Packard Enterprise Company (HPE)
• Salesforce Inc.
• ServiceNow Inc.
• OpenText Corporation
• Atlassian Corporation Plc
• Zoho Corporation Pvt Ltd.
• Verint Systems Inc.
• Freshworks Inc.
• Coveo Solutions Inc.
• eGain Corporation
• Lucidworks Inc.
• Netron Information Technologies
• Bloomfire Inc.
• Knowmax
• Document360
North America was the largest region in the AI-driven knowledge management system market in 2024