What Is The Current and Historic Market Size Analysis Of The Business Process Outsourcing (BPO) Business Analytics Market?
The business process outsourcing (bpo) business analytics market has seen considerable growth due to a variety of factors.
• The business process outsourcing (BPO) business analytics market has experienced rapid growth. It is expected to increase from $24.13 billion in 2024 to $28.46 billion in 2025 at a CAGR of 17.9%.
The growth is driven by the generation of more data, cost efficiency, globalization, technological advances, and the growing demand for insights.
What Is The Forecast For The Business Process Outsourcing (BPO) Business Analytics Market Size?
The business process outsourcing (bpo) business analytics market is expected to maintain its strong growth trajectory in upcoming years.
• The business process outsourcing (BPO) business analytics market is set to grow to $54.36 billion by 2029, with a CAGR of 17.6%.
Growth factors include the demand for data-driven insights, data management complexity, cost optimization needs, and AI advancements. Trends include predictive analytics, cloud-based platforms, and expanding BPO service offerings.
What Are The Essential Drivers Behind The Growth Of The Business Process Outsourcing (BPO) Business Analytics Market?
The rising popularity of cloud-based deployments is projected to drive the growth of the business process outsourcing (BPO) business analytics market. Cloud-based deployments provide the necessary infrastructure for hosting and accessing analytical tools remotely. These solutions enable BPOs to utilize advanced analytics efficiently, supporting scalability and flexibility. Eurostat's December 2023 report indicated that 45.2% of EU enterprises adopted cloud computing services, a 4.2% increase from 2021, reinforcing the growth of cloud-based BPO analytics.
How Is The Global Business Process Outsourcing (BPO) Business Analytics Market Divided Into Key Segments?
The business process outsourcing (BPO) business analytics market covered in this report is segmented –
1) By Component: Software, Services
2) By Deployment: Cloud-Based, On-Premises
3) By Organization Size: Small And Medium Enterprises (SMEs), Large Enterprises
4) By Application: Human Resources, Knowledge Process Outsourcing, Procurement & Supply Chain, Customer Services, Other Applications
5) By Vertical: Banking, Financial Services And Insurance (BFSI), Information Technology (IT) And Telecommunication, Healthcare, Manufacturing, Retail, Transportation And Logistics, Other Verticals
Subsegments:
1) By Component: Software: Data Management Software, Analytics Software, Reporting And Visualization Software, Performance Management Software
2) By Component: Services: Consulting Services, Implementation Services, Support And Maintenance Services
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Which Emerging Market Trends Are Altering The Business Process Outsourcing (BPO) Business Analytics Industry?
Companies in the business process outsourcing (BPO) business analytics market are focusing on AI-driven BPO consulting services to improve operations. In February 2024, Acquire BPO launched Acquire AI, an AI consulting service designed to help businesses deploy customized AI solutions to boost operational efficiency, support growth, and enhance customer satisfaction.
Who Are the Key Players In The Business Process Outsourcing (BPO) Business Analytics Market?
Major companies operating in the business process outsourcing (BPO) business analytics market are:
• Accenture plc
• Tata Consultancy Services Limited
• Capgemini SE
• NTT DATA Corporation
• Cognizant Technology Solutions Corporation
• Infosys BPM Limited
• Automatic Data Processing Inc.
• DXC Technology Company
• HCL Technologies Limited
• Wipro Limited
• CGI Inc.
• Teleperformance SE
• Sitel Group
• Tech Mahindra Limited
• Serco Group plc
• Genpact Limited
• Conduent Incorporated
• TTEC Holdings Inc.
• Alorica Inc.
• Sykes Enterprises Incorporated
• Mphasis Limited
• Atos SE
• TaskUs Inc.
• Firstsource Solutions Limited
• Hinduja Global Solutions Limited
What Are The Regional Insights Into The Business Process Outsourcing (BPO) Business Analytics Market?
North America was the largest region in the business process outsourcing (BPO) business analytics market in 2024. The regions covered in the business process outsourcing (BPO) business analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
