The Feedback And Reviews Management Software Market Overview 2025 report reveals that the market size has grown significantly over the past few years, with projections indicating further expansion.
The size of the feedback and reviews management software market has seen considerable growth lately. The market value expanded from $14.32 billion in 2024 to $16.8 billion in 2025, experiencing a compound annual growth rate (CAGR) of 17.3%.
The market size for Feedback And Reviews Management Software is projected to reach $31.5 billion in 2029, growing at a compound annual growth rate (CAGR) of 17.0%.
Download Your Free Sample of the 2025 Feedback And Reviews Management Software Market Report and Uncover Key Trends Now!The drivers in the feedback and reviews management software market are:
• Rising popularity of online review platforms
• Growing recognition of the importance of reputation management in various industries
• Increased demand for software solutions that enhance customer engagement
• Increase in competition and compliance with regulations and standards.
The feedback and reviews management software market covered in this report is segmented –
1) By Type: Customer, Employee, Client
2) By Deployment Mode: Cloud-Based, On-Premise
3) By Application: Large Enterprises, Small And Medium Sized Enterprises (SMEs)
4) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI), Government And Public Sector, Retail And E-Commerce, Travel And Hospitality, Education, Healthcare And Life Sciences, IT And Telecom, Other Industry Vertical
The trends in the feedback and reviews management software market are:
• Adoption of AI and ML technologies in feedback and review management software is an emerging trend.
• Real-time feedback analysis capabilities are increasingly being incorporated into software solutions.
• Integrating feedback and review management software with CRM and CX platforms is becoming popular.
• There is a growing focus on personalization in customer experiences within the feedback and review management software market.
The major players in the feedback and reviews management software market are:
• Qualtrics International Inc.
North America was the largest region in the feedback and reviews management software market in 2023