What Fueled The Previous Growth In The International Call Services Market?
The international call services market has seen considerable growth due to a variety of factors.
• The international call services market has grown strongly in recent years. It will increase from $1.58 billion in 2024 to $1.73 billion in 2025, at a CAGR of 9.4%.
This growth is due to globalization and international trade, higher demand for international connectivity, cost-effectiveness, regulatory changes, and improvements in service quality.
How Does the Forecast Look for the International Call Services Market?
The international call services market is expected to maintain its strong growth trajectory in upcoming years.
• The international call services market is expected to grow to $2.45 billion by 2029 with a CAGR of 9.1%.
Growth is driven by enhanced security measures, new business models, globalization, regulatory adjustments, and advanced analytics. Trends include AI technology adoption, 5G expansion, cloud solutions, digital platform integration, and improved cybersecurity measures.
What Are The Leading Drivers Of Growth In The International Call Services Market?
The growth in international travel is projected to fuel the expansion of the international call services market. Factors like globalization, affordable airfare, business growth, and digital nomadism have increased international travel, supported by better transportation and technology. As travelers need to remain in contact with family, friends, and business associates, international call services become essential. For example, UN Tourism's April 2024 report shows that international tourist arrivals reached 1.3 billion in 2023, a 34% increase from the previous year, signaling strong market growth.
How Are The Segments Defined Within The Global International Call Services Market?
The international call services market covered in this report is segmented –
1) By Type: Voice Calls, Voice Over Internet Protocol (VoIP), Conference Calls, Managed Services
2) By Platform: Mobile Phones, Desktop And Web
3) By Application: Telecommunications And Information Technology, Banking, Financial Services And Insurance (BFSI), Healthcare, Retail And E-commerce, Travel And Hospitality, Other Applications
Subsegments:
1) By Voice Calls: Landline Voice Calls, Mobile Voice Calls
2) By Voice Over Internet Protocol (VoIP): Residential VoIP, Business VoIP
3) By Conference Calls: Audio Conference Calls, Video Conference Calls, Web Conference Calls
4) By Managed Services: Call Management Services, Network Management Services, Billing And Support Services
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What Trends Are Shaping The International Call Services Market?
Leading firms in the global call services market are concentrating their efforts on real-time communication options, such as prepaid and postpaid roaming packages. This strategy is designed to provide smooth and affordable solutions for customers who travel overseas. Roaming packs, either prepaid or postpaid, allow travellers to utilise their mobile phones for making calls, sending texts, and using data abroad in a cost-efficient manner. This helps to maintain uninterrupted connectivity without the worry of unforeseen costs. For example, in December 2022, Bharti Airtel Limited, a multinational telecommunications services company based in India, introduced the Airtel World Pass. This unique offering is revolutionising international travel by ensuring uninterrupted connectivity in 184 countries and simplifying roaming requirements, be it at airports or during multi-country travels. Airtel World Pass offers a unique, all-in-one plan with around-the-clock free customer support via a dedicated line, and special packages for regular travellers. These plans deliver high-value services including unlimited emergency data and messaging. Through the Airtel Thanks app, users can easily manage their roaming needs.
Who Are the Key Players In The International Call Services Market?
Major companies operating in the international call services market are:
• China Mobile Communications Corporation
• Verizon Communications Inc.
• AT&T Inc.
• Deutsche Telekom AG
• NTT Communications Corporation
• T-Mobile US Inc.
• China Telecommunications Corporation
• SoftBank Group Corp.
• Vodafone Group Plc
• China United Network Communications Group Co.Ltd.
• KDDI Corporation
• Orange S.A.
• Telefónica S.A.
• América Móvil S.A.B. de C.V.
• BT Group plc
• Bell Canada
• Bharti Airtel Limited
• SK Telecom Ltd.
• Rogers Communications Inc.
• Singapore Telecommunications Limited
• Reliance Jio Infocomm Limited
• Vodacom Group Limited
• Ooredoo Q.P.S.C.
• Emirates Telecommunications Group Company PJSC
• MTN Group Limited
What Is The Most Dominant Region In The International Call Services Market?
North America was the largest region in the international call services market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the international call services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
