Business Support Services industry group comprises establishments engaged in performing activities that are ongoing routine business support functions that businesses.
The global business support services market was valued at $30.2 billion in 2017. North America was the largest geographic region accounting for $10.7 billion or 35.4% of the global market. The USA was the largest country accounting for $8.3 billion or 27.4% of the global business support services market.
Telephone call centers have shifted towards Omni channel communication from the traditional model. Omni-channel communication is synchronized operating model in which all of the company’s channels are aligned and present a single face to the customer, along with one consistent way of doing business. It allows providers to give customers a more personal feel to resolutions. Customers can get convenient and on-demand service.
Companies Covered: Tata Consultancy Services Limited, Hewlett Packard Enterprise Co, Genpact Ltd, A.T. Kearney, Inc., Grant Thornton LLP
Market Segments Included: Document Preparation Services, Telephone Call Centers, Business Service Centers, Collection Agencies, Credit Bureaus, Others - Business Support Services
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