Call Center Outsourcing Market Report 2026
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Published : February 2026

Pages : 175

Format : PDF

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Call Center Outsourcing Market Report 2026

Global Outlook – By Type (Inbound Services, Outbound Services), By Enterprise Size (Large Enterprise, Small And Medium Enterprises (SMEs), Startups), By Vertical (Banking, Financial Services And Insurance (BFSI), Information Technology And Telecom, Healthcare, Retail, Manufacturing, Other Verticals) – Market Size, Trends, Strategies, and Forecast to 2035

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report’s Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

Call Center Outsourcing Market Overview

• Call Center Outsourcing market size has reached to $120.26 billion in 2025

• Expected to grow to $175.34 billion in 2030 at a compound annual growth rate (CAGR) of 8%

• Growth Driver: E-Commerce Fuels Expansion Of Call Center Outsourcing Market

• Market Trend: AI-Powered Solutions Transform Contact Centres And Reduce Agent Burnout

• North America was the largest region in 2025 and Asia-Pacific is the fastest growing region.

What Is Covered Under Call Center Outsourcing Market?

Call center outsourcing is a business strategy in which a business contracts with an outside service provider to manage customer service and tele-calling-related activities on behalf of the organization. It allows companies to focus on their core business activities while an external team handles customer service.

The main types of call center outsourcing are inbound and outbound services. Inbound services refer to the process of handling incoming calls, messages, and inquiries from customers. Call center outsourcing in inbound services enhances customer support by providing efficient handling of inquiries, order processing, and issue resolution. It is used in different enterprises of various sizes, such as large enterprises, small and medium enterprises (SMEs), and startups, and is used by various verticals, including banking, financial services, and insurance (BFSI), information technology and telecom, healthcare, retail, manufacturing, and others.

Call Center Outsourcing market report bar graph

What Is The Call Center Outsourcing Market Size and Share 2026?

The call center outsourcing market size has grown strongly in recent years. It will grow from $120.26 billion in 2025 to $128.69 billion in 2026 at a compound annual growth rate (CAGR) of 7.0%. The growth in the historic period can be attributed to growth in outsourcing adoption, increasing demand for cost optimization, expansion of global customer bases, rising complexity of customer service operations, advancements in telecommunication infrastructure.

What Is The Call Center Outsourcing Market Growth Forecast?

The call center outsourcing market size is expected to see strong growth in the next few years. It will grow to $175.34 billion in 2030 at a compound annual growth rate (CAGR) of 8.0%. The growth in the forecast period can be attributed to integration of AI and automation in call centers, growth in cloud-based call center solutions, expansion of omnichannel customer service, increasing adoption of outsourced technical support, rising demand for multilingual support services. Major trends in the forecast period include customer support outsourcing, technical support services, telemarketing and lead generation, order processing and helpdesk services, collections and customer surveys services.

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Global Call Center Outsourcing Market Segmentation

1) By Type: Inbound Services, Outbound Services

2) By Enterprise Size: Large Enterprise, Small And Medium Enterprises (SMEs), Startups

3) By Vertical: Banking, Financial Services And Insurance (BFSI), Information Technology And Telecom, Healthcare, Retail, Manufacturing, Other Verticals

Subsegments:

1) By Inbound Services: Customer Support, Technical Support, Order Processing, Helpdesk Services

2) By Outbound Services: Telemarketing, Lead Generation, Customer Surveys, Collections Services

What Is The Driver Of The Call Center Outsourcing Market?

The growing e-commerce industry is expected to propel the growth of the call center outsourcing market going forward. E-commerce (or electronic commerce) refers to buying and selling goods and services and sending money or data through an electronic network, most often the Internet. A call center outsourcing service provides e-commerce companies access to skilled and experienced agents trained in handling customer inquiries. It ensures that customers receive high-quality assistance and support. For instance, in February 2024, according to Quarterly Retail E-Commerce Sales Report 2024, published by United States Census Bureau, a US-based Government agency, in the second quarter of 2024, U.S. retail e-commerce sales reached $291.6 billion, a 1.3% increase from the previous quarter and a 6.7% rise compared to the same period in 2023, accounting for 16.0% of total retail sales, which were estimated at $1,826.9 billion. Therefore, the growing e-commerce industry is driving the growth of the call center outsourcing industry.

Key Players In The Global Call Center Outsourcing Market

Major companies operating in the call center outsourcing market are Accenture plc; Telefónica S.A; Capgemini SE; Cognizant; Infosys BPM; Wipro; Teleperformance SE; Tech Mahindra; Concentrix; Arvato AG; Genpact; Conduent Inc.; Comdata Group; Telus International; TTEC Holdings Inc.; Alorica; Sutherland Global Services; WNS Global Services; TaskUs; Transcom WorldWide AB; Datamark Inc; Hinduja Global Solutions; IBEX Global Solutions plc; Startek; VXI Global Solutions; Fusion BPO Services Limited; Arise Virtual Solutions Inc.; LiveOps; Groupe Acticall S.A.

Global Call Center Outsourcing Market Trends and Insights

Major companies in the call center outsourcing market are increasingly adopting AI-powered solutions to support contact center agents and reduce burnout. These technologies use artificial intelligence to automate tasks, provide actionable insights, and improve decision-making. For example, in October 2023, Cisco Systems’ Webex, a US-based technology company, announced Contact Center AI solutions designed to empower agents, enhance customer experience, and minimize stress. The platform offers real-time AI assistance, including suggested replies, conversation summaries, and customer satisfaction analytics, helping agents work more efficiently. Integration with Thrive Global’s behavior-change technology allows wellbeing breaks triggered by AI-detected burnout signals. Additionally, supervisors gain actionable insights, and seamless handoffs between virtual and human agents are supported. Overall, Webex AI transforms contact centers by automating routine tasks, improving interaction quality, and fostering a healthier, more productive work environment.

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What Are Latest Mergers And Acquisitions In The Call Center Outsourcing Market?

In July 2025, Capgemini SE, a France-based software company, acquired WNS for an undisclosed amount. With this acquisition, Capgemini SE’s aim is to create a global leader in Agentic AI-powered Intelligent Operations by combining Capgemini's consulting, technology, and AI capabilities with WNS's specialized business process services (BPS) expertise. WNS is an India-based company that provides call center outsourcing.

Regional Insights

North America was the largest region in the call center outsourcing market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in this market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in this market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain

What Defines the Call Center Outsourcing Market?

The call center outsourcing market includes revenues earned by entities by providing services such as customer support, order processing, inquiry handling, appointment scheduling, support, and feedback. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

How is Market Value Defined and Measured?

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

What Key Data and Analysis Are Included in the Call Center Outsourcing Market Report 2026?

The call center outsourcing market research report is one of a series of new reports from The Business Research Company that provides market statistics, including industry global market size, regional shares, competitors with the market share, detailed market segments, market trends and opportunities, and any further data you may need to thrive in the call center outsourcing industry. The market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.

Author : Abdul Wasay

Call Center Outsourcing Market Report Forecast Analysis

Report AttributeDetails
Market Size Value In 2026 $128.69 billion
Revenue Forecast In 2035 $175.34 billion
Growth Rate CAGR of 7.0% from 2026 to 2035
Base Year For Estimation 2025
Actual Estimates/Historical Data 2020-2025
Forecast Period 2026 - 2030 - 2035
Market Representation Revenue in USD Billion and CAGR from 2026 to 2035
Segments Covered Type, Enterprise Size, Vertical
Regional Scope Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
Country Scope The countries covered in the report are Australia, Brazil, China, France, Germany, India, ...
Key Companies Profiled Accenture plc; Telefónica S.A; Capgemini SE; Cognizant; Infosys BPM; Wipro; Teleperformance SE; Tech Mahindra; Concentrix; Arvato AG; Genpact; Conduent Inc.; Comdata Group; Telus International; TTEC Holdings Inc.; Alorica; Sutherland Global Services; WNS Global Services; TaskUs; Transcom WorldWide AB; Datamark Inc; Hinduja Global Solutions; IBEX Global Solutions plc; Startek; VXI Global Solutions; Fusion BPO Services Limited; Arise Virtual Solutions Inc.; LiveOps; Groupe Acticall S.A.
Customization ScopeRequest for Customization
Pricing And Purchase OptionsExplore Purchase Options

Table Of Contents

1. Executive Summary

1.1. Key Market Insights (2020-2035)

1.2. Visual Dashboard: Market Size, Growth Rate, Hotspots

1.3. Major Factors Driving the Market

1.4. Top Three Trends Shaping the Market

2. Call Center Outsourcing Market Characteristics

2.1. Market Definition & Scope

2.2. Market Segmentations

2.3. Overview of Key Products and Services

2.4. Global Call Center Outsourcing Market Attractiveness Scoring And Analysis

2.4.1. Overview of Market Attractiveness Framework

2.4.2. Quantitative Scoring Methodology

2.4.3. Factor-Wise Evaluation

Growth Potential Analysis, Competitive Dynamics Assessment, Strategic Fit Assessment And Risk Profile Evaluation

2.4.4. Market Attractiveness Scoring and Interpretation

2.4.5. Strategic Implications and Recommendations

3. Call Center Outsourcing Market Supply Chain Analysis

3.1. Overview of the Supply Chain and Ecosystem

3.2. List Of Key Raw Materials, Resources & Suppliers

3.3. List Of Major Distributors and Channel Partners

3.4. List Of Major End Users

4. Global Call Center Outsourcing Market Trends And Strategies

4.1. Key Technologies & Future Trends

4.1.1 Artificial Intelligence & Autonomous Intelligence

4.1.2 Digitalization, Cloud, Big Data & Cybersecurity

4.1.3 Internet Of Things (Iot), Smart Infrastructure & Connected Ecosystems

4.1.4 Industry 4.0 & Intelligent Manufacturing

4.1.5 Immersive Technologies (Ar/Vr/Xr) & Digital Experiences

4.2. Major Trends

4.2.1 Customer Support Outsourcing

4.2.2 Technical Support Services

4.2.3 Telemarketing And Lead Generation

4.2.4 Order Processing And Helpdesk Services

4.2.5 Collections And Customer Surveys Services

5. Call Center Outsourcing Market Analysis Of End Use Industries

5.1 Banking, Financial Services And Insurance (Bfsi)

5.2 Information Technology And Telecom

5.3 Healthcare

5.4 Retail

5.5 Manufacturing

6. Call Center Outsourcing Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, Supply Chain Impact from Tariff War & Trade Protectionism, And Covid And Recovery On The Market

7. Global Call Center Outsourcing Strategic Analysis Framework, Current Market Size, Market Comparisons And Growth Rate Analysis

7.1. Global Call Center Outsourcing PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)

7.2. Global Call Center Outsourcing Market Size, Comparisons And Growth Rate Analysis

7.3. Global Call Center Outsourcing Historic Market Size and Growth, 2020 - 2025, Value ($ Billion)

7.4. Global Call Center Outsourcing Forecast Market Size and Growth, 2025 - 2030, 2035F, Value ($ Billion)

8. Global Call Center Outsourcing Total Addressable Market (TAM) Analysis for the Market

8.1. Definition and Scope of Total Addressable Market (TAM)

8.2. Methodology and Assumptions

8.3. Global Total Addressable Market (TAM) Estimation

8.4. TAM vs. Current Market Size Analysis

8.5. Strategic Insights and Growth Opportunities from TAM Analysis

9. Call Center Outsourcing Market Segmentation

9.1. Global Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Inbound Services, Outbound Services

9.2. Global Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Large Enterprise, Small And Medium Enterprises (SMEs), Startups

9.3. Global Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Banking, Financial Services And Insurance (BFSI), Information Technology And Telecom, Healthcare, Retail, Manufacturing, Other Verticals

9.4. Global Call Center Outsourcing Market, Sub-Segmentation Of Inbound Services, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Customer Support, Technical Support, Order Processing, Helpdesk Services

9.5. Global Call Center Outsourcing Market, Sub-Segmentation Of Outbound Services, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

Telemarketing, Lead Generation, Customer Surveys, Collections Services

10. Call Center Outsourcing Market, Industry Metrics By Country

10.1. Global Call Center Outsourcing Market, Average Selling Price By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $

10.2. Global Call Center Outsourcing Market, Average Spending Per Capita (Employed) By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $

11. Call Center Outsourcing Market Regional And Country Analysis

11.1. Global Call Center Outsourcing Market, Split By Region, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

11.2. Global Call Center Outsourcing Market, Split By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

12. Asia-Pacific Call Center Outsourcing Market

12.1. Asia-Pacific Call Center Outsourcing Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

12.2. Asia-Pacific Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

13. China Call Center Outsourcing Market

13.1. China Call Center Outsourcing Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

13.2. China Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

14. India Call Center Outsourcing Market

14.1. India Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

15. Japan Call Center Outsourcing Market

15.1. Japan Call Center Outsourcing Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

15.2. Japan Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

16. Australia Call Center Outsourcing Market

16.1. Australia Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

17. Indonesia Call Center Outsourcing Market

17.1. Indonesia Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

18. South Korea Call Center Outsourcing Market

18.1. South Korea Call Center Outsourcing Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

18.2. South Korea Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

19. Taiwan Call Center Outsourcing Market

19.1. Taiwan Call Center Outsourcing Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

19.2. Taiwan Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

20. South East Asia Call Center Outsourcing Market

20.1. South East Asia Call Center Outsourcing Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

20.2. South East Asia Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

21. Western Europe Call Center Outsourcing Market

21.1. Western Europe Call Center Outsourcing Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

21.2. Western Europe Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

22. UK Call Center Outsourcing Market

22.1. UK Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

23. Germany Call Center Outsourcing Market

23.1. Germany Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

24. France Call Center Outsourcing Market

24.1. France Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

25. Italy Call Center Outsourcing Market

25.1. Italy Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

26. Spain Call Center Outsourcing Market

26.1. Spain Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

27. Eastern Europe Call Center Outsourcing Market

27.1. Eastern Europe Call Center Outsourcing Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

27.2. Eastern Europe Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

28. Russia Call Center Outsourcing Market

28.1. Russia Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

29. North America Call Center Outsourcing Market

29.1. North America Call Center Outsourcing Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

29.2. North America Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

30. USA Call Center Outsourcing Market

30.1. USA Call Center Outsourcing Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

30.2. USA Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

31. Canada Call Center Outsourcing Market

31.1. Canada Call Center Outsourcing Market Overview

Country Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

31.2. Canada Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

32. South America Call Center Outsourcing Market

32.1. South America Call Center Outsourcing Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

32.2. South America Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

33. Brazil Call Center Outsourcing Market

33.1. Brazil Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

34. Middle East Call Center Outsourcing Market

34.1. Middle East Call Center Outsourcing Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

34.2. Middle East Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

35. Africa Call Center Outsourcing Market

35.1. Africa Call Center Outsourcing Market Overview

Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

35.2. Africa Call Center Outsourcing Market, Segmentation By Type, Segmentation By Enterprise Size, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion

36. Call Center Outsourcing Market Regulatory and Investment Landscape

37. Call Center Outsourcing Market Competitive Landscape And Company Profiles

37.1. Call Center Outsourcing Market Competitive Landscape And Market Share 2024

37.1.1. Top 10 Companies (Ranked by revenue/share)

37.2. Call Center Outsourcing Market - Company Scoring Matrix

37.2.1. Market Revenues

37.2.2. Product Innovation Score

37.2.3. Brand Recognition

37.3. Call Center Outsourcing Market Company Profiles

37.3.1. Accenture plc Overview, Products and Services, Strategy and Financial Analysis

37.3.2. Telefónica S.A Overview, Products and Services, Strategy and Financial Analysis

37.3.3. Capgemini SE Overview, Products and Services, Strategy and Financial Analysis

37.3.4. Cognizant Overview, Products and Services, Strategy and Financial Analysis

37.3.5. Infosys BPM Overview, Products and Services, Strategy and Financial Analysis

38. Call Center Outsourcing Market Other Major And Innovative Companies

Wipro, Teleperformance SE, Tech Mahindra, Concentrix, Arvato AG, Genpact, Conduent Inc., Comdata Group, Telus International, TTEC Holdings Inc., Alorica, Sutherland Global Services, WNS Global Services, TaskUs, Transcom WorldWide AB

39. Global Call Center Outsourcing Market Competitive Benchmarking And Dashboard

40. Key Mergers And Acquisitions In The Call Center Outsourcing Market

41. Call Center Outsourcing Market High Potential Countries, Segments and Strategies

41.1. Call Center Outsourcing Market In 2030 - Countries Offering Most New Opportunities

41.2. Call Center Outsourcing Market In 2030 - Segments Offering Most New Opportunities

41.3. Call Center Outsourcing Market In 2030 - Growth Strategies

41.3.1. Market Trend Based Strategies

41.3.2. Competitor Strategies

42. Appendix

42.1. Abbreviations

42.2. Currencies

42.3. Historic And Forecast Inflation Rates

42.4. Research Inquiries

42.5. The Business Research Company

42.6. Copyright And Disclaimer

List Of Tables

    Table 1: Global Call Center Outsourcing Market, Overview Of Key Products - Product Examples
  • Table 2: Global Call Center Outsourcing Market Attractiveness, Factor-Wise Evaluation
  • Table 3: Global Call Center Outsourcing Market, Supply Chain Analysis
  • Table 4: Global Call Center Outsourcing Market, Major Raw Material Providers
  • Table 5: Global Call Center Outsourcing Market, Major Resource Providers
  • Table 6: Global Call Center Outsourcing Market, Major Manufacturers (Suppliers)
  • Table 7: Global Call Center Outsourcing Market, Major Distributors And Channel Partners
  • Table 8: Global Call Center Outsourcing Market, Key Technologies & Future Trends
  • Table 9: Global Call Center Outsourcing Market, Major Trends
  • Table 10: Global Call Center Outsourcing Market, Major End Users
  • Table 11: Global Call Center Outsourcing Market, PESTEL (Political, Economic, Social, Technology, Environmental and Legal) Analysis
  • Table 12: Global Call Center Outsourcing Historic Market Growth, 2020-2025, $ Billion
  • Table 13: Global Call Center Outsourcing Forecast Market Growth, 2025-2030F, 2035F, $ Billion
  • Table 14: Global Call Center Outsourcing Market - TAM, US$ Billion, 2025
  • Table 15: Global Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 16: Global Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 17: Global Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 18: Global Call Center Outsourcing Market, Sub-Segmentation Of Inbound Services, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 19: Global Call Center Outsourcing Market, Sub-Segmentation Of Outbound Services, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 20: Global Call Center Outsourcing Market, Average Selling Price By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $
  • Table 21: Global Call Center Outsourcing Market, Average Spending Per Capita (Employed) By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $
  • Table 22: Global Call Center Outsourcing Market, Split By Region, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 23: Global Call Center Outsourcing Market, Split By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 24: Asia-Pacific, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 25: Asia-Pacific, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 26: Asia-Pacific, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 27: China, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 28: China, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 29: China, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 30: India, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 31: India, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 32: India, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 33: Japan, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 34: Japan, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 35: Japan, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 36: Australia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 37: Australia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 38: Australia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 39: Indonesia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 40: Indonesia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 41: Indonesia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 42: South Korea, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 43: South Korea, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 44: South Korea, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 45: Taiwan, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 46: Taiwan, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 47: Taiwan, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 48: South East Asia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 49: South East Asia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 50: South East Asia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 51: Western Europe, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 52: Western Europe, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 53: Western Europe, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 54: UK, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 55: UK, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 56: UK, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 57: Germany, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 58: Germany, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 59: Germany, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 60: France, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 61: France, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 62: France, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 63: Italy, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 64: Italy, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 65: Italy, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 66: Spain, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 67: Spain, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 68: Spain, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 69: Eastern Europe, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 70: Eastern Europe, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 71: Eastern Europe, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 72: Russia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 73: Russia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 74: Russia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 75: North America, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 76: North America, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 77: North America, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 78: USA, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 79: USA, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 80: USA, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 81: Canada, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 82: Canada, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 83: Canada, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 84: South America, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 85: South America, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 86: South America, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 87: Brazil, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 88: Brazil, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 89: Brazil, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 90: Middle East, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 91: Middle East, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 92: Middle East, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 93: Africa, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 94: Africa, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 95: Africa, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Table 96: Global Call Center Outsourcing Key Competitor Estimated Market Shares, 2024, Percentage (%)
  • Table 97: Global Call Center Outsourcing Market - Company Scoring Matrix
  • Table 98: Accenture plc Financial Performance
  • Table 99: Telefónica S.A Financial Performance
  • Table 100: Capgemini SE Financial Performance
  • Table 101: Cognizant Financial Performance
  • Table 102: Infosys BPM Financial Performance
  • Table 103: Global Call Center Outsourcing Market, Competitive Benchmarking (In USD Billions)
  • Table 104: Global Call Center Outsourcing Market, Competitive Dashboard
  • Table 105: Global Call Center Outsourcing Market Size Gain ($ Billion), 2025 – 2030 By Country
  • Table 106: Global, Call Center Outsourcing Market Size Gain ($ Billion), Segmentation By Type, 2025 – 2030
  • Table 107: Global, Call Center Outsourcing Market Size Gain ($ Billion), Segmentation By Enterprise Size, 2025 – 2030
  • Table 108: Global, Call Center Outsourcing Market Size Gain ($ Billion), Segmentation By Vertical, 2025 – 2030

List Of Figures

    Figure 1: Global Call Center Outsourcing Market, Overview Of Key Products - Product Examples
  • Figure 2: Global Call Center Outsourcing Market Attractiveness, Factor-Wise Evaluation
  • Figure 3: Global Call Center Outsourcing Market, Supply Chain Analysis
  • Figure 4: Global Call Center Outsourcing Market, Major Raw Material Providers
  • Figure 5: Global Call Center Outsourcing Market, Major Resource Providers
  • Figure 6: Global Call Center Outsourcing Market, Major Manufacturers (Suppliers)
  • Figure 7: Global Call Center Outsourcing Market, Major Distributors And Channel Partners
  • Figure 8: Global Call Center Outsourcing Market, Key Technologies & Future Trends
  • Figure 9: Global Call Center Outsourcing Market, Major Trends
  • Figure 10: Global Call Center Outsourcing Market, Major End Users
  • Figure 11: Global Call Center Outsourcing Market, PESTEL (Political, Economic, Social, Technology, Environmental and Legal) Analysis
  • Figure 12: Global Call Center Outsourcing Historic Market Growth, 2020-2025, $ Billion
  • Figure 13: Global Call Center Outsourcing Forecast Market Growth, 2025-2030F, 2035F, $ Billion
  • Figure 14: Global Call Center Outsourcing Market - TAM, US$ Billion, 2025
  • Figure 15: Global Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 16: Global Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 17: Global Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 18: Global Call Center Outsourcing Market, Sub-Segmentation Of Inbound Services, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 19: Global Call Center Outsourcing Market, Sub-Segmentation Of Outbound Services, By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 20: Global Call Center Outsourcing Market, Average Selling Price By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $
  • Figure 21: Global Call Center Outsourcing Market, Average Spending Per Capita (Employed) By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $
  • Figure 22: Global Call Center Outsourcing Market, Split By Region, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 23: Global Call Center Outsourcing Market, Split By Country, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 24: Asia-Pacific, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 25: Asia-Pacific, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 26: Asia-Pacific, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 27: China, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 28: China, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 29: China, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 30: India, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 31: India, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 32: India, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 33: Japan, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 34: Japan, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 35: Japan, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 36: Australia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 37: Australia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 38: Australia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 39: Indonesia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 40: Indonesia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 41: Indonesia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 42: South Korea, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 43: South Korea, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 44: South Korea, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 45: Taiwan, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 46: Taiwan, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 47: Taiwan, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 48: South East Asia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 49: South East Asia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 50: South East Asia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 51: Western Europe, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 52: Western Europe, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 53: Western Europe, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 54: UK, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 55: UK, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 56: UK, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 57: Germany, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 58: Germany, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 59: Germany, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 60: France, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 61: France, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 62: France, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 63: Italy, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 64: Italy, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 65: Italy, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 66: Spain, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 67: Spain, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 68: Spain, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 69: Eastern Europe, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 70: Eastern Europe, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 71: Eastern Europe, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 72: Russia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 73: Russia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 74: Russia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 75: North America, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 76: North America, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 77: North America, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 78: USA, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 79: USA, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 80: USA, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 81: Canada, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 82: Canada, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 83: Canada, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 84: South America, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 85: South America, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 86: South America, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 87: Brazil, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 88: Brazil, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 89: Brazil, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 90: Middle East, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 91: Middle East, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 92: Middle East, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 93: Africa, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 94: Africa, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 95: Africa, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2020-2025, 2025-2030F, 2035F, $ Billion
  • Figure 96: Global Call Center Outsourcing Key Competitor Estimated Market Shares, 2024, Percentage (%)
  • Figure 97: Global Call Center Outsourcing Market - Company Scoring Matrix
  • Figure 98: Accenture plc Financial Performance
  • Figure 99: Telefónica S.A Financial Performance
  • Figure 100: Capgemini SE Financial Performance
  • Figure 101: Cognizant Financial Performance
  • Figure 102: Infosys BPM Financial Performance
  • Figure 103: Global Call Center Outsourcing Market, Competitive Benchmarking (In USD Billions)
  • Figure 104: Global Call Center Outsourcing Market, Competitive Dashboard
  • Figure 105: Global Call Center Outsourcing Market Size Gain ($ Billion), 2025 – 2030 By Country
  • Figure 106: Global, Call Center Outsourcing Market Size Gain ($ Billion), Segmentation By Type, 2025 – 2030
  • Figure 107: Global, Call Center Outsourcing Market Size Gain ($ Billion), Segmentation By Enterprise Size, 2025 – 2030
  • Figure 108: Global, Call Center Outsourcing Market Size Gain ($ Billion), Segmentation By Vertical, 2025 – 2030

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Frequently Asked Questions

The Call Center Outsourcing Market Report 2026 market was valued at $120.26 billion in 2025, increased to $128.69 billion in 2026, and is projected to reach $175.34 billion by 2030. request a sample here

The expected CAGR for the Call Center Outsourcing Market Report 2026 market during the forecast period 2025–2030 is 8.0%. request a sample here

Major growth driver of the market includes: E-Commerce Fuels Expansion Of Call Center Outsourcing Market in the Call Center Outsourcing Market Report 2026 market. For further insights on this market, request a sample here

The call center outsourcing market covered in this report is segmented –
1) By Type: Inbound Services, Outbound Services
2) By Enterprise Size: Large Enterprise, Small And Medium Enterprises (SMEs), Startups
3) By Vertical: Banking, Financial Services And Insurance (BFSI), Information Technology And Telecom, Healthcare, Retail, Manufacturing, Other Verticals Subsegments:
1) By Inbound Services: Customer Support, Technical Support, Order Processing, Helpdesk Services
2) By Outbound Services: Telemarketing, Lead Generation, Customer Surveys, Collections Services request a sample here

Major trend in this market includes: AI-Powered Solutions Transform Contact Centres And Reduce Agent Burnout For further insights on this market, request a sample here.

Major companies operating in the Call Center Outsourcing Market Report 2026 market are Major companies operating in the call center outsourcing market are Accenture plc; Telefónica S.A; Capgemini SE; Cognizant; Infosys BPM; Wipro; Teleperformance SE; Tech Mahindra; Concentrix; Arvato AG; Genpact; Conduent Inc.; Comdata Group; Telus International; TTEC Holdings Inc.; Alorica; Sutherland Global Services; WNS Global Services; TaskUs; Transcom WorldWide AB; Datamark Inc; Hinduja Global Solutions; IBEX Global Solutions plc; Startek; VXI Global Solutions; Fusion BPO Services Limited; Arise Virtual Solutions Inc.; LiveOps; Groupe Acticall S.A. request a sample here.

North America was the largest region in the call center outsourcing market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center outsourcing market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. request a sample here.

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