Call Center Outsourcing Global Market Report 2024

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Global Call Center Outsourcing Market Report 2024

Call Center Outsourcing Global Market Report 2024 – By Type (Inbound Services, Outbound Services), By Enterprise Size (Large Enterprise, Small And Medium Enterprises (SMEs), Startups), By Vertical (Banking, financial services and insurance (BFSI), Information Technology And Telecom, Healthcare, Retail, Manufacturing, Other Verticals) – Market Size, Trends, And Global Forecast 2024-2033

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Call Center Outsourcing Market Definition And Segments

Call center outsourcing is a business strategy in which a business contracts with an outside service provider to manage customer service and tele-calling-related activities on behalf of the organization. It allows companies to focus on their core business activities while an external team handles customer service.

The main types of call center outsourcing are inbound and outbound services. Inbound services refer to the process of handling incoming calls, messages, and inquiries from customers. Call center outsourcing in inbound services enhances customer support by providing efficient handling of inquiries, order processing, and issue resolution. It is used in different enterprises of various sizes, such as large enterprises, small and medium enterprises (SMEs), and startups, and is used by various verticals, including banking, financial services, and insurance (BFSI), information technology and telecom, healthcare, retail, manufacturing, and others.

The call center outsourcing market covered in this report is segmented –

1) By Type: Inbound Services, Outbound Services

2) By Enterprise Size: Large Enterprise, Small And Medium Enterprises (SMEs), Startups

3) By Vertical: Banking, financial services and insurance (BFSI), Information Technology And Telecom, Healthcare, Retail, Manufacturing, Other Verticals

The call center outsourcing market size has grown strongly in recent years. It will grow from $106.11 billion in 2023 to $113.49 billion in 2024 at a compound annual growth rate (CAGR) of 7.0%. The growth in the historic period can be attributed to focus on core competencies, scalability, 24/7 customer support, access to specialized skills.

The call center outsourcing market size is expected to see strong growth in the next few years. It will grow to $149.29 billion in 2028 at a compound annual growth rate (CAGR) of 7.1%. The growth in the forecast period can be attributed to multichannel customer support, focus on customer experience, data security and compliance, flexible work models, social responsibility and sustainability. Major trends in the forecast period include advanced technologies, technological advancements, emphasis on digital transformation, data security and compliance, focus on customer experience (CX).

E-Commerce Fuels Expansion Of Call Center Outsourcing Market

The growing e-commerce industry is expected to propel the growth of the call center outsourcing market going forward. E-commerce (or electronic commerce) refers to buying and selling goods and services and sending money or data through an electronic network, most often the Internet. A call center outsourcing service provides e-commerce companies access to skilled and experienced agents trained in handling customer inquiries. It ensures that customers receive high-quality assistance and support. For instance, in September 2022, according to the International Trade Administration, a US-based department of commerce, consumer e-commerce made up 30% of the UK's overall retail sector (up from 20% in 2020), with an annual e-commerce revenue of more than $120 billion. Furthermore, in May 2021, according to the United Nations Conference on Trade and Development, a Switzerland-based intergovernmental organization, the rise in e-commerce increased online retail sales' share of total retail sales from 16% to 19% in 2020. Therefore, the growing e-commerce industry is driving the growth of the call center outsourcing market.

Cloud Adoption Fuels Growth In The Call Center Outsourcing Market

Rising cloud adoption is expected to propel the growth of the call center outsourcing market going forward. Cloud refers to a network of remote servers hosted on the internet that store, manage, and deliver data, applications, and services to users and organizations. Cloud technology in call center outsourcing offers a scalable infrastructure for managing customer interactions and data, enabling remote work, and enhancing flexibility in service delivery while reducing operational costs. It also facilitates real-time data access and analysis for improved customer service and performance monitoring. For instance, in December 2021, according to Eurostat, a Europe-based intergovernmental organization, 41% of EU enterprises used cloud computing in 2021 primarily for hosting their e-mail systems and storing files in electronic form, an increase of 5% compared to 2020. Further, medium-sized enterprises also saw a rise in cloud computing usage, with 53% utilizing it in 2021 compared to 46% in 2020. Therefore, rising cloud adoption is driving the growth of the call center outsourcing market.

Major companies operating in the call center outsourcing market report are Accenture PLC, Telefónica S.A, Capgemini SE, Cognizant, Infosys BPM, Wipro, Teleperformance SE, Tech Mahindra, Concentrix, Arvato AG, Genpact, Conduent Inc., Comdata Group, Telus International, TTEC Holdings Inc., Alorica, Sutherland Global Services, WNS Global Services, TaskUs, Transcom WorldWide AB, Datamark Inc., Hinduja Global Solutions, IBEX Global Solutions PLC, Startek, VXI Global Solutions, Fusion BPO Services Limited, Arise Virtual Solutions Inc., LiveOps, Groupe Acticall S.A.

The Challenge Of Innovation Shortcomings In The Call Center Outsourcing Market

The lack of innovations in call center outsourcing is the major restrain for the call center outsourcing market growth during the forecast period. Lack of innovations is an organization's joint restraint in managing the recruitment process that outsources their call center operations. This also impacts the quality of service they provide with the changing customer needs and preferences. For instance, in August 2021, according to Computer Generated Solutions, Inc., a US-based information technology solutions provider, in 2021, 17% of organizations lacked technology in call center sourcing, up from 10% from 2020. Therefore, the lack of innovations is hindering the growth of the call center outsourcing market.

Increasing Focus On Introducing Ai-Based Real-Time Contact Center Solutions To Maximize Their Profits

Major companies operating in the call center outsourcing market are increasing their focus on introducing AI-based real-time contact center solutions to maximize their profits in the market. AI-based contact center helps agents to analyze client wants and emotions before providing real-time coaching to help them decide the best course of action for customers. For instance, in October 2022, Qualtrics, a US-based software company, introduced Real-Time Agent Assist and Automated Call Summaries Solutions for call centers. These solutions use AI and machine learning to provide personalized coaching and suggestions to contact center agents during customer calls. The real-time agent assist solution helps agents improve their customer support skills by analyzing real-time conversations and offering improvement prompts. Automated call summaries generate summaries of each customer call, including sentiment, topics discussed, and action items. This information can be used to enhance agent performance and track the contact center's overall performance. Automated Call Summaries easily link with a company's CRM system to provide a complete customer experience history and a single source of truth for all customer records.

Sitel Group Enhances Call Center Outsourcing Portfolio With Acquisition Of Sykes Enterprises Inc.

In September 2021, Sitel Group, a US-based customer experience company, acquired Sykes Enterprises Inc. for approximately $2.2 billion. The acquisition helps Sitel Group strengthen its position as a leading provider of call center outsourcing services and enhance its clients' ability to provide high-quality customer experience management services. Sykes Enterprises Inc. is a US-based business process outsourcing company specializing in customer contact management services, including customer care outsourcing.

North America was the largest region in the call center outsourcing market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center outsourcing market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the call center outsourcing market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The call center outsourcing market includes revenues earned by entities by providing services such as customer support, order processing, inquiry handling, appointment scheduling, support, and feedback. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

The call center outsourcing market research report is one of a series of new reports from The Business Research Company that provides call center outsourcing market statistics, including call center outsourcing industry global market size, regional shares, competitors with a call center outsourcing market share, detailed call center outsourcing market segments, market trends and opportunities, and any further data you may need to thrive in the call center outsourcing industry. This call center outsourcing market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Call Center Outsourcing Market Report Scope

Report Attribute	Details
Market Size Value In 2024	$113.49 billion
Revenue Forecast In 2033	$149.29 billion
Growth Rate	CAGR of 7.1% from 2024 to 2033
Base Year For Estimation	2023
Actual Estimates/Historical Data	2018-2023
Forecast Period	2024 - 2028 - 2033
Market Representation	Revenue in USD Billion and CAGR from 2024 to 2033
Segments Covered	1) By Type: Inbound Services, Outbound Services 2) By Enterprise Size: Large Enterprise, Small And Medium Enterprises (SMEs), Startups 3) By Vertical: Banking, financial services and insurance (BFSI), Information Technology And Telecom, Healthcare, Retail, Manufacturing, Other Verticals
Regional Scope	Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Country Scope	Australia; China; India; Indonesia; Japan; South Korea; Bangladesh; Thailand; Vietnam; Malaysia; Singapore; Philippines; Hong Kong; New Zealand; USA; Canada; Mexico; Brazil; Chile; Argentina; Colombia; Peru; France; Germany; UK; Austria; Belgium; Denmark; Finland; Ireland; Italy; Netherlands; Norway; Portugal; Spain; Sweden; Switzerland; Russia; Czech Republic; Poland; Romania; Ukraine; Saudi Arabia; Israel; Iran; Turkey; UAE; Egypt; Nigeria; South Africa
Key Companies Profiled	Accenture plc; Telefónica S.A; Capgemini SE; Cognizant; Infosys BPM; Wipro; Teleperformance SE; Tech Mahindra; Concentrix; Arvato AG; Genpact; Conduent Inc.; Comdata Group; Telus International; TTEC Holdings Inc.; Alorica; Sutherland Global Services; WNS Global Services; TaskUs; Transcom WorldWide AB; Datamark Inc; Hinduja Global Solutions; IBEX Global Solutions plc; Startek; VXI Global Solutions; Fusion BPO Services Limited; Arise Virtual Solutions Inc.; LiveOps; Groupe Acticall S.A.
Customization Scope	Request for Sample
Pricing And Purchase Options	Explore Purchase Options

Table Of Contents

1. Executive Summary

2. Call Center Outsourcing Market Characteristics

3. Call Center Outsourcing Market Trends And Strategies

4. Call Center Outsourcing Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market

4.2. Ukraine-Russia War Impact On The Market

4.3. COVID-19 Impact On The Market

5. Global Call Center Outsourcing Market Size and Growth

5.1. Global Call Center Outsourcing Market Drivers and Restraints

5.1.1. Drivers Of The Market

5.1.2. Restraints Of The Market

5.2. Global Call Center Outsourcing Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)

5.3. Global Call Center Outsourcing Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Call Center Outsourcing Market Segmentation

6.1. Global Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Inbound Services

Outbound Services

6.2. Global Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Large Enterprise

Small And Medium Enterprises (SMEs)

Startups

6.3. Global Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Banking, financial services and insurance (BFSI)

Information Technology And Telecom

Healthcare

Retail

Manufacturing

Other Verticals

7. Call Center Outsourcing Market Regional And Country Analysis

7.1. Global Call Center Outsourcing Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

7.2. Global Call Center Outsourcing Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Call Center Outsourcing Market

8.1. Asia-Pacific Call Center Outsourcing Market Overview

Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

8.2. Asia-Pacific Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8.3. Asia-Pacific Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8.4. Asia-Pacific Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Call Center Outsourcing Market

9.1. China Call Center Outsourcing Market Overview

9.2. China Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

9.3. China Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

9.4. China Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Call Center Outsourcing Market

10.1. India Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

10.2. India Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

10.3. India Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Call Center Outsourcing Market

11.1. Japan Call Center Outsourcing Market Overview

11.2. Japan Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11.3. Japan Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11.4. Japan Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Call Center Outsourcing Market

12.1. Australia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12.2. Australia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12.3. Australia Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Call Center Outsourcing Market

13.1. Indonesia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13.2. Indonesia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13.3. Indonesia Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Call Center Outsourcing Market

14.1. South Korea Call Center Outsourcing Market Overview

14.2. South Korea Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14.3. South Korea Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14.4. South Korea Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Call Center Outsourcing Market

15.1. Western Europe Call Center Outsourcing Market Overview

15.2. Western Europe Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15.3. Western Europe Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15.4. Western Europe Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Call Center Outsourcing Market

16.1. UK Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16.2. UK Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16.3. UK Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Call Center Outsourcing Market

17.1. Germany Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17.2. Germany Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17.3. Germany Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Call Center Outsourcing Market

18.5. France Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18.6. France Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18.7. France Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Call Center Outsourcing Market

19.9. Italy Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19.10. Italy Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19.11. Italy Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Call Center Outsourcing Market

20.13. Spain Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20.14. Spain Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20.15. Spain Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Call Center Outsourcing Market

21.1. Eastern Europe Call Center Outsourcing Market Overview

21.2. Eastern Europe Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21.3. Eastern Europe Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21.4. Eastern Europe Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Call Center Outsourcing Market

22.1. Russia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22.2. Russia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22.3. Russia Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Call Center Outsourcing Market

23.1. North America Call Center Outsourcing Market Overview

23.2. North America Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23.3. North America Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23.4. North America Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Call Center Outsourcing Market

24.1. USA Call Center Outsourcing Market Overview

24.2. USA Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24.3. USA Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24.4. USA Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Call Center Outsourcing Market

25.1. Canada Call Center Outsourcing Market Overview

25.2. Canada Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25.3. Canada Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25.4. Canada Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Call Center Outsourcing Market

26.1. South America Call Center Outsourcing Market Overview

26.2. South America Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26.3. South America Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26.4. South America Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Call Center Outsourcing Market

27.1. Brazil Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27.2. Brazil Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27.3. Brazil Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Call Center Outsourcing Market

28.1. Middle East Call Center Outsourcing Market Overview

28.2. Middle East Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28.3. Middle East Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28.4. Middle East Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Call Center Outsourcing Market

29.1. Africa Call Center Outsourcing Market Overview

29.2. Africa Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29.3. Africa Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29.4. Africa Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Call Center Outsourcing Market Competitive Landscape And Company Profiles

30.1. Call Center Outsourcing Market Competitive Landscape

30.2. Call Center Outsourcing Market Company Profiles

30.2.1. Accenture plc

30.2.1.1. Overview

30.2.1.2. Products and Services

30.2.1.3. Strategy

30.2.1.4. Financial Performance

30.2.2. Telefónica S.A

30.2.2.1. Overview

30.2.2.2. Products and Services

30.2.2.3. Strategy

30.2.2.4. Financial Performance

30.2.3. Capgemini SE

30.2.3.1. Overview

30.2.3.2. Products and Services

30.2.3.3. Strategy

30.2.3.4. Financial Performance

30.2.4. Cognizant

30.2.4.1. Overview

30.2.4.2. Products and Services

30.2.4.3. Strategy

30.2.4.4. Financial Performance

30.2.5. Infosys BPM

30.2.5.1. Overview

30.2.5.2. Products and Services

30.2.5.3. Strategy

30.2.5.4. Financial Performance

31. Call Center Outsourcing Market Other Major And Innovative Companies

31.1. Wipro

31.2. Teleperformance SE

31.3. Tech Mahindra

31.4. Concentrix

31.5. Arvato AG

31.6. Genpact

31.7. Conduent Inc.

31.8. Comdata Group

31.9. Telus International

31.10. TTEC Holdings Inc.

31.11. Alorica

31.12. Sutherland Global Services

31.13. WNS Global Services

31.14. TaskUs

31.15. Transcom WorldWide AB

32. Global Call Center Outsourcing Market Competitive Benchmarking

33. Global Call Center Outsourcing Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Call Center Outsourcing Market

35. Call Center Outsourcing Market Future Outlook and Potential Analysis

35.1 Call Center Outsourcing Market In 2028 - Countries Offering Most New Opportunities

35.2 Call Center Outsourcing Market In 2028 - Segments Offering Most New Opportunities

35.3 Call Center Outsourcing Market In 2028 - Growth Strategies

35.3.1 Market Trend Based Strategies

35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations

36.2. Currencies

36.3. Historic And Forecast Inflation Rates

36.4. Research Inquiries

36.5. The Business Research Company

36.6. Copyright And Disclaimer

List Of Tables

Table 1: Global Historic Market Growth, 2018-2023, $ Billion

Table 2: Global Forecast Market Growth, 2023-2028F, 2033F, $ Billion

Table 3: Global Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 4: Global Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 5: Global Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 6: Global Call Center Outsourcing Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 7: Global Call Center Outsourcing Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 8: Asia-Pacific, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 9: Asia-Pacific, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 10: Asia-Pacific, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 11: China, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 12: China, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 13: China, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 14: India, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 15: India, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 16: India, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 17: Japan, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 18: Japan, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 19: Japan, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 20: Australia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 21: Australia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 22: Australia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 23: Indonesia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 24: Indonesia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 25: Indonesia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 26: South Korea, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 27: South Korea, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 28: South Korea, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 29: Western Europe, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 30: Western Europe, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 31: Western Europe, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 32: UK, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 33: UK, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 34: UK, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 35: Germany, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 36: Germany, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 37: Germany, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 38: France, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 39: France, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 40: France, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 41: Italy, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 42: Italy, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 43: Italy, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 44: Spain, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 45: Spain, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 46: Spain, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 47: Eastern Europe, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 48: Eastern Europe, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 49: Eastern Europe, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 50: Russia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 51: Russia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 52: Russia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 53: North America, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 54: North America, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 55: North America, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 56: USA, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 57: USA, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 58: USA, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 59: Canada, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 60: Canada, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 61: Canada, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 62: South America, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 63: South America, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 64: South America, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 65: Brazil, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 66: Brazil, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 67: Brazil, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 68: Middle East, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 69: Middle East, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 70: Middle East, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 71: Africa, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 72: Africa, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 73: Africa, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Table 74: Accenture plc Financial Performance

Table 75: Telefónica S.A Financial Performance

Table 76: Capgemini SE Financial Performance

Table 77: Cognizant Financial Performance

Table 78: Infosys BPM Financial Performance

List Of Figures

Figure 1: Global Historic Market Growth, 2018-2023, $ Billion

Figure 2: Global Forecast Market Growth, 2023-2028F, 2033F, $ Billion

Figure 3: Global Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 4: Global Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 5: Global Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 6: Global Call Center Outsourcing Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 7: Global Call Center Outsourcing Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 8: Asia-Pacific, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 9: Asia-Pacific, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 10: Asia-Pacific, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 11: China, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 12: China, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 13: China, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 14: India, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 15: India, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 16: India, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 17: Japan, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 18: Japan, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 19: Japan, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 20: Australia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 21: Australia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 22: Australia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 23: Indonesia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 24: Indonesia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 25: Indonesia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 26: South Korea, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 27: South Korea, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 28: South Korea, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 29: Western Europe, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 30: Western Europe, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 31: Western Europe, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 32: UK, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 33: UK, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 34: UK, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 35: Germany, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 36: Germany, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 37: Germany, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 38: France, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 39: France, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 40: France, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 41: Italy, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 42: Italy, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 43: Italy, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 44: Spain, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 45: Spain, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 46: Spain, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 47: Eastern Europe, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 48: Eastern Europe, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 49: Eastern Europe, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 50: Russia, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 51: Russia, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 52: Russia, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 53: North America, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 54: North America, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 55: North America, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 56: USA, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 57: USA, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 58: USA, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 59: Canada, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 60: Canada, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 61: Canada, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 62: South America, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 63: South America, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 64: South America, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 65: Brazil, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 66: Brazil, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 67: Brazil, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 68: Middle East, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 69: Middle East, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 70: Middle East, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 71: Africa, Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 72: Africa, Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 73: Africa, Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

Figure 74: Accenture plc Financial Performance

Figure 75: Telefónica S.A Financial Performance

Figure 76: Capgemini SE Financial Performance

Figure 77: Cognizant Financial Performance

Figure 78: Infosys BPM Financial Performance

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Frequently Asked Questions

What is the definition of the call center outsourcing market?

How will the call center outsourcing market drivers and restraints affect the call center outsourcing market dynamics? What forces will shape the call center outsourcing industry going forward?

The call center outsourcing market major growth driver - e-commerce fuels expansion of call center outsourcing market. For further insights on the call center outsourcing market, request a sample here

What is the forecast market size or the forecast market value of the call center outsourcing market?

The call center outsourcing market size has grown strongly in recent years. It will grow from $106.11 billion in 2023 to $113.49 billion in 2024 at a compound annual growth rate (CAGR) of 7.0%. The growth in the historic period can be attributed to focus on core competencies, scalability, 24/7 customer support, access to specialized skills. The call center outsourcing market size is expected to see strong growth in the next few years. It will grow to $149.29 billion in 2028 at a compound annual growth rate (CAGR) of 7.1%. The growth in the forecast period can be attributed to multichannel customer support, focus on customer experience, data security and compliance, flexible work models, social responsibility and sustainability. Major trends in the forecast period include advanced technologies, technological advancements, emphasis on digital transformation, data security and compliance, focus on customer experience (cx). For further insights on the call center outsourcing market, request a sample here

How is the call center outsourcing market segmented?

The call center outsourcing market is segmented
1) By Type: Inbound Services, Outbound Services
2) By Enterprise Size: Large Enterprise, Small And Medium Enterprises (SMEs), Startups
3) By Vertical: Banking, financial services and insurance (BFSI), Information Technology And Telecom, Healthcare, Retail, Manufacturing, Other VerticalsFor further insights on the call center outsourcing market, request a sample here

Which region has the largest share of the call center outsourcing market? What are the other regions covered in the report?

North America was the largest region in the call center outsourcing market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center outsourcing market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa For further insights on the call center outsourcing market, request a sample here.

Who are the major players in the call center outsourcing market?

Major companies operating in the call center outsourcing market report are Accenture plc, Telefónica S.A, Capgemini SE, Cognizant, Infosys BPM, Wipro, Teleperformance SE, Tech Mahindra, Concentrix, Arvato AG, Genpact, Conduent Inc., Comdata Group, Telus International, TTEC Holdings Inc., Alorica, Sutherland Global Services, WNS Global Services, TaskUs, Transcom WorldWide AB, Datamark Inc, Hinduja Global Solutions, IBEX Global Solutions plc, Startek, VXI Global Solutions, Fusion BPO Services Limited, Arise Virtual Solutions Inc., LiveOps, Groupe Acticall S.A. For further insights on the call center outsourcing market, request a sample here.

What are the key trends in the call center outsourcing market?

Major trend in the call center outsourcing market - Increasing Focus On Introducing Ai-Based Real-Time Contact Center Solutions To Maximize Their Profits. For further insights on the call center outsourcing market, request a sample here.

What are the major opportunities in the call center outsourcing market? What are the strategies for the call center outsourcing market?

For detailed insights on the major opportunities and strategies in the call center outsourcing market, request a sample here.

How does the call center outsourcing market relate to the overall economy and other similar markets?

For detailed insights on call center outsourcing market's relation to the overall economy and other similar markets, request a sample here.

What are the latest mergers and acquisitions in the call center outsourcing industry?

For detailed insights on the mergers and acquisitions in the call center outsourcing industry, request a sample here.

What are the key dynamics influencing the call center outsourcing market growth? SWOT analysis of the call center outsourcing market.

For detailed insights on the key dynamics influencing the call center outsourcing market growth and SWOT analysis of the call center outsourcing industry, request a sample here.