Case Management Global Market Report 2023 – By Component (Solution, Services), By Business Function (Service Request, Fraud Detection and Anti Money Laundering, Incident Management, Investigation Management, Legal Workflow Management), By Depolyment Mode (Cloud, On premises) By Organization Size (Small and Medium sized Enterprises, Large Enterprises), By Verticals (Banking, Financial Services, and Insurance, Government, Healthcare, IT and telecom, Retail, Manufacturing, Other Verticals) – Market Size, Trends, And Global Forecast 2023-2032

Document analytics refer to the usage of natural language processing (NLP) to automate repetitive document processing operations or to obtain a better understanding of the documents' content. The document analytics enables users to track when and how much time is spent on each page of the document. The main products of document analytics are solutions, services, professional services, and managed services. Solutions are used in advanced artificial intelligence and natural language processing. The traditional documentation was extremely time consuming however, the document analytic solutions reduce time. These solutions and services are used in various business verticals, which includes BFSI, government, healthcare and life sciences, retail and eCommerce, manufacturing, transportation and logistics, and others. These solutions and services are installed in large enterprises, and small and medium-sized enterprises (SMEs) through cloud, and on-premise deployment routes. The global document analytics market is segmented - 1) By Product Type: Solutions, Services, Professional Services, Managed Services 2) By Industry Vertical: BFSI, Government, Healthcare and Life Sciences, Retail and eCommerce, Manufacturing, Transportation and Logistics, Other Industry Verticals 3) By Deployment Type: Cloud, On-Premise 4) By Organization Size: Large Enterprises, Small and Medium-Sized Enterprises (SMEs) The global document analytics market size will grow from $1.63 billion in 2022 to $2.44 billion in 2023 at a compound annual growth rate (CAGR) of 49.8%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the document analytics is expected to grow to $12.22 billion in 2027 at a CAGR of 49.6%. Rising initiatives to digitize content is the significant factor driving the growth of the document analytics market. Various governments are taking steps to digitalize the contents to enhance the security and easy access of the documents, this will increase the usage of document analytics. For instance, in August 2021, the Internal Revenue Service (IRS) of the United States has awarded five $7.5 million contracts using an experimental procurement vehicle in support of a multiple solution competition to digitize paper files. The IRS intended to use the pilot IRS program to test innovative solutions capable of receiving, preparing, reproducing, sorting, storing, validating, returning, and transferring digital files of IRS documents and records to build programs that help the scanning of paper files and the extraction of machine-readable data. The various initiatives to digitalize content will invariably increase the demand for document analytics technologies and services. Hence, the rising initiatives to digitize content is expected to propel the document analytics market growth. Major players in the document analytics market are ABBYY, Celaton, Extract, HCL, HyperScience, IBM, Kofax, WorkFusion, Hyland, Datamatics, Automation, AntWorks, Parascript, Infrrd and OpenText. Adoption of advanced technologies is a key trend in the document analytics market. The key players in the document analytics sector are developing advanced technologies to strengthen their position in the market. For instance, in May 2021, Kofax, a global leader in document and intelligent automation software for digital workflow transformation, has released the latest edition of Kofax ControlSuiteTM, a fully integrated system that automates and secures print management, world-class document capturing, and mobile capabilities. New cloud integrations, analytics dashboards, and unified clients are among the many new features and benefits of ControlSuite. In May 2020, DocuSign, a US-based company that specializes in providing e-signature solutions has acquired AI-driven contract analytics provider, Seal Software for an undisclosed amount. As a result of this acquisition, DocuSign aims to take a step toward incorporating artificial intelligence and machine learning into the digital transformation of the contracting process. Seal Software is a leading analytics provider for contracts and documents and is based in the US. North America was the largest region in the document analytics market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in document analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the document analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The document analytics market includes revenues earned by entities by providing analytics services for analyzing documentary evidence and answering specific research questions. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The document analytics market research report is one of a series of new reports from The Business Research Company that provides document analytics market statistics, including Document analytics industry global market size, regional shares, competitors with a document analytics market share, detailed document analytics market segments, market trends and opportunities, and any further data you may need to thrive in the document analytics industry. This document analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

Document capture software is specialized software for digitalizing the documentation process and reducing the burden of paper documents and storage-related issues. The software combines importing, scanning, and integration capabilities to digitize all the documents in a single location so that they are easily accessible. The document capture software is used to capture incoming documents and store them in a central digital repository. The main types of deployment in document capture software are cloud, on-premise, and hybrid. The cloud is used to access the software without the need to establish a server and data center. "Cloud" refers to services provided via the internet. The software is stored on the remote host server and is accessible to the customer via the internet. This type is beneficial in low IT-cost operations. The different solutions include multiple-channel capture, cognitive capture, mobile capture, and others. The organizations that use document capture software are small and medium enterprises (SMEs) and large enterprises. It is employed in retail, banking, financial services and insurance, telecom and IT, healthcare, transportation and logistics, energy, and other industries. The global document capture software market is segmented - 1) By Solution: Multiple-Channel Capture, Cognitive Capture, Mobile Capture, Other Solutions 2) By Deployment: Cloud, On-Premise, Hybrid 3) By Organization Size: Small And Medium Enterprises, Large Enterprises 4) By Industry: Retail, Banking, Financial Services And Insurance, Telecom And IT, Healthcare, Transportation And Logistics, Energy, Other Industries The global document capture software market size will grow from $8.17 billion in 2022 to $9.11 billion in 2023 at a compound annual growth rate (CAGR) of 11.5%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the document capture software is expected to grow to $14.13 billion in 2027 at a CAGR of 11.6%. The increasing adoption of cloud-based software is expected to propel the growth of the document capture software market going forward. Cloud-based software is software that is hosted in the cloud and is accessed via a web browser using the internet. It lowers IT and maintenance costs for enterprises, which is why many enterprises are going for cloud-based software to store and track electronic files and folders, which in turn is promoting the adoption of document capture software. For instance, in November 2021, DigitalOcean, Inc., a US-based provider of cloud infrastructure, during the epidemic, 65% of small and medium-sized enterprises said they relied more on cloud computing. 92% of respondents said that in 2021, their reliance increased. According to the respondents, 82% of conventional SMBs, 83% of tech SMBs, and 92% of businesses indicated their cloud usage has continued to climb this year. These respondents claimed higher cloud usage in 2020 owing to COVID-driven digital acceleration. 69 percent of respondents said they thought the cloud has helped their company bounce back from the ongoing pandemic. Therefore, the increasing adoption of cloud-based software is propelling the document capture software market growth. Major players in the document capture software market are Adobe Inc., Canon Inc., DocStar ECM, Hyland Software Inc., ABBYY, Artsyl Technologies Inc., KnowedgeLake Inc., Oracle Corporation, Kofax Inc., Xerox Corporation, IBM Corporation, Siemens AG, and Outback Imaging Pty Ltd., Dell Inc. Technological advancements are the key trends gaining popularity in the document capture software market. The players operating in the document capture software sector are constantly innovating and incorporating new technologies to increase their consumer base. For instance, in July 2022, Kodak Alaris, a UK-based photographic hardware and software manufacturer, released Capture Pro, a next-generation document capture software. This is available with security updates, feature enhancements, and integrations with third-party applications. This features conformance with PDF/UA (Portable Document Format/Universal Accessibility) that ensures accessibility for people using assistive technology to read electronic content. In June 2021, Kofax, a US-based software company, acquired Psigen Software Inc., for an undisclosed amount. The acquisition would add to Kofax's previously existing document capture software and solutions offerings and further extend the leadership position of the company in the market. Psigen Software, Inc., is a US-based software company that develops document capture software. North America was the largest region in the document capture software market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the document capture software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the document capture software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA. The document capture software market consists of revenues earned by entities by providing document capture software that are used to automate business document acquisition, recognition, and classification. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The document capture software market research report is one of a series of new reports from The Business Research Company that provides document capture software market statistics, including document capture software industry global market size, regional shares, competitors with document capture software market share, detailed document capture software market segments, market trends, and opportunities, and any further data you may need to thrive in the document capture software industry. This document capture software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

An employment screening service is a process of examining a candidate and verifying their behaviour, credentials, criminal history, and so on to protect a business from a fraudulent employee. The employment screening services are used by companies that are hiring to examine the prospective hires' fit for the job and safety risks. The main services of the employment screening services market are background screening, verification, driver management, and medical and drug testing. Background screening refers to the process of investigating the backgrounds of potential employees to help companies make informed decisions regarding prospective job applicants. The various verifications done are qualification, employment history verification, reference checks, and other verifications. The background screening offered includes credit checks and criminal records. The various applications are healthcare, IT/technology/media, financial services, staffing, retail, industrial, travel and hospitality, government and education, transportation, and other applications. The global employment screening services market is segmented - 1) By Services: Background Screening, Verification, Driver Management, Medical, and Drug Testing 2) By Verification: Qualification, Employment History Verification, Reference, Other Verifications 3) By Background Screening: Credit Check, Criminal Record 4) By Application: Healthcare, IT/Technology/Media, Financial Services, Staffing, Retail, Industrial, Travel and Hospitality, Government and Education, Transportation, Other Applications The global employment screening services market size will grow from $4.46 billion in 2022 to $4.82 billion in 2023 at a compound annual growth rate (CAGR) of 8.2%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the employment screening services is expected to grow to $6.46 billion in 2027 at a CAGR of 7.6%. The rising need to reduce fraudulent activities done by employees is expected to propel the growth of the employment screening services market going forward. Fraudulent activities refer to deliberate acts with the intention of obtaining an unauthorized benefit, such as money or property. The rising need to reduce fraudulent activities by newly hired employees with the intent of preventing financial and reputational loss to the organization For instance, according to a 2021 study carried out by Experian, an Australia-based data analytics company, more than 45% of businesses in India have seen an increase in fraud amid the pandemic. Therefore, the growth in the automotive industry is driving the employment screening services market growth. Major players in the employment screening services market are Automatic Data Processing Inc., Capita plc, CareerBuilder, Experian PLC, First Advantage, HireRight, Insperity Inc., Paychex Inc., Paycor, Reed Screening, Sterling, Triton, Verity Screening Solutions, GoodHire, and Employee Crossings. Technological advancements are the key trend gaining popularity in the employment screening services market. Major companies operating in the market are developing technologically advanced offerings to streamline the customer and candidate experience. For instance, in May 2021, HireRight, a US-based group background screening company, launched its Applicant Center and offered its vaccination history questionnaire. This service allows employers to receive candidate or employee vaccination records quickly and conveniently. The service features a series of four questionnaires, namely the vaccination history questionnaire, the respirator medical questionnaire, the tuberculosis exposure questionnaire, and the COVID-19 vaccination questionnaire. This service offers employers the ability to efficiently screen the health records of employees. The questionnaire is based on the guidelines of various government regulatory bodies. In March 2020, Accurate Background a US-based company that provides background screening services, acquired CareerBuilder Employment Screening for an undisclosed amount. Through this acquisition, Accurate Background strengthens its position in the market by offering client-focused, technologically advanced solutions and better customer service and candidate experience. Further, the acquisition is expected to strengthen Accurate Background’s automated pre- and post-employment screening services. CareerBuilder Employment Screening, LLC, is a US-based company offering background screening and drug-testing services and technology. North America was the largest region in the employment screening services market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the employment screening services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the employment screening services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The employment screening services market consists of revenues earned by entities by providing pre-employment physical examination and talent assessment tests. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the chain or as part of other products. The employment screening services market research report is one of a series of new reports from The Business Research Company that provides employment screening services market statistics, including employment screening services industry global market size, regional shares, competitors with a employment screening services market share, detailed employment screening services market segments, market trends and opportunities, and any further data you may need to thrive in the employment screening services industry. This employment screening services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Business support services refer to those outsourced administrative services that help business organizations in the smooth functioning of their operations. These means establishments primarily engaged in rendering services to business establishments on a fee or contract basis, including, but not limited to, advertising and mailing, business maintenance, and management and consulting services. The main types of business support services are document preparation services, telephone call centers, business service centers, collection agencies, credit bureaus, and other business support services. Document preparation service providers offer a variety of services to individuals and corporations, including business and regulatory document preparation, word processing, proofreading, desktop posting, and formatting. The different organization sizes include large enterprises, and small and medium enterprises and are available in various modes such as online, and offline. The global business support services market is segmented - 1) By Type: Document Preparation Services, Telephone Call Centers, Business Service Centers, Collection Agencies, Credit Bureaus, Other Business Support Services 2) By Organisation Size: Large Enterprise, Small and Medium Enterprise 3) By Mode: Online, Offline The global business support services market size will grow from $624.82 billion in 2022 to $681.66 billion in 2023 at a compound annual growth rate (CAGR) of 9.1%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The size of business support services market is expected to grow to $931.35 billion in 2027 at a CAGR of 8.1%. An increase in the establishment of new businesses is expected to propel the growth of the business support services market. Business support services help newly established businesses by providing a range of services. For instance, according to data by the Bureau of the Census, an agency of the U.S. Federal Statistical System of the US Government, nearly 5.4 million new business applications were filed in 2021 in the US, increasing by 22.7% over the previous year from 4.4 million new business applications in 2020. Therefore, the increase in the establishment of new businesses is expected to drive the business support services market going forward. Major companies in the business support services market report are Apple, Teleperformance SE, Equifax Inc., S&P Global Inc., Moodys Corporation, TransUnion, PRA Group, Inc., Intrum AB, WNS (Holdings) Limited, and Transcom WorldWide AB. Artificial intelligence is widely being used by business organizations in customer support activities as it considerably reduces operational costs. Artificial intelligence systems perform tasks that normally require human intelligence such as speech recognition, translation between languages, visual perception, and decision-making. This technology enables the handling of customer grievances and other interactions without human intervention, thereby increasing efficiency and reducing operational costs. It also helps manage support tickets in bulk and provides multi-language support and auto-responding to bulk emails. According to a study by Oracle, nearly 8 out of 10 businesses have already implemented artificial intelligence in customer support by 2020. Some of the companies using artificial intelligence in customer support include China Merchant Bank, Fiat Argentina, Toshiba France, and KLM airlines. Western Europe was the largest region in the business support services market in 2022. Asia-Pacific was the second-largest region in the business support services market share. The regions covered in the business support services market analysis report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa. The countries covered in the business support services market report are Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, USA, Venezuela, Vietnam. The business support services market consists of revenues earned by entities that provide business support services such as telephone answering, telemarketing bureaus and other contact centers, and private mail centers. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The business support services market research report is one of a series of new reports from The Business Research Company that provides business support services market statistics, including business support services industry global market size, regional shares, competitors with a business support services market share, detailed business support services market segments, market trends and opportunities, and any further data you may need to thrive in the business support services industry. This business support services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

A managed service is any task that a third party handles, often in the context of business IT services. Managed services are a way to outsource general tasks to an expert to reduce costs, improve service quality, or free up internal teams to do work specific to the business. Managed services are cost-effective, provide more capability to company end-users, allow teams to focus on business core competencies, and allow in-house IT to focus on more strategic IT programs. The main types of services in managed services are managed security services, managed network services, managed data center and IT infrastructure services, managed communication, and collaboration services, managed mobility services, managed information services, and others. Managed security services are used to provide maintenance, audits, and security governance to enterprises. The different deployment modes include cloud, and on-premises, and involve various organization sizes such as large enterprises, and small and medium-sized enterprises (SMEs). It is implemented in several sectors, including BFSI, IT and telecom, retail and consumer goods, manufacturing, government, healthcare and life sciences, energy and utilities, and media and entertainment, among others. The global managed services market is segmented - 1) By Service Type: Managed Security Services, Managed Network Services, Managed Data Center And IT Infrastructure Services, Managed Communication And Collaboration Services, Managed Mobility Services, Managed Information Services, Other Service Types 2) By Deployment model: Cloud, On-Premises 3) By Organizational Sizes: Large Enterprises, Small And Medium-sized Enterprises (SMEs) 4) By Application: BFSI, IT And Telecom, Retail And Consumer Goods, Manufacturing, Government, Healthcare And Life Sciences, Energy And Utilities, Media And Entertainment, Other Applications The global managed services market size will grow from $261.14 billion in 2022 to $285.02 billion in 2023 at a compound annual growth rate (CAGR) of 9.1%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the global managed services is expected to grow to $417.53 billion in 2027 at a CAGR of 10.0%. The rise in demand for secure IT infrastructure is contributing to the growth of the managed services market. IT infrastructure refers to the collection of components required for the management and operation of information technology businesses. A managed service provider (MSP) provides network, application, infrastructure, and security services to clients through continuous and frequent support and active management of their facilities, in their MSP's data center (hosting), or a third-party data center. IT firms are making many organizational changes to safeguard their IT technology assets, save money, and implement next-generation infrastructure technology and hybrid-cloud models. Key players in the market are focusing to launch solutions for securing IT infrastructure. For instance, in April 2020, Accurics, Inc., a US-based cloud infrastructure security company launched a cloud infrastructure security ubiquitous that delivers and manages complexity, consistency, and drift. Therefore, the rise in demand for secure IT infrastructure is driving the managed services market. Major players in the managed services market are IBM, Fujitsu Global, Accenture, Atos SE, Cisco, DXC Technology Company, Tata Consultancy Services Limited, Rackspace Technology, AT&T, Verizon, Dimension Data, Infosys, HCL Technologies, Ericsson, GTT Communications, NTT Data Inc., Happiest Minds, Huawei Technologies Co. Ltd., Nokia, CenturyLink, Wipro Limited, Cognizant, Capgemini, Business Technology Partners LLP, Deloitte AG, Secureworks Inc., Alert Logic, BAE Systems, and Microland, Intact Technology. The integration of the latest technologies in existing and new business infrastructures has emerged as a key trend in the managed services market. Major companies operating in the managed services sector are focused on integrating new technologies in their businesses to strengthen their position. For instance, in October 2021, Zylo, a US-based SaaS management platform launched Zylo Managed Services. With Zylo Managed Services, businesses can hire skilled consultants to set up best-in-class SaaS management processes rapidly, freeing up IT and procurement employees. Zylo offers two Managed Services packages including Zylo SaaS Manager and Zylo SaaS Negotiator. Zylo SaaS Manager offers skilled SaaS management consultants to aid organizations to establish and manage internal business systems and procedures of record for their SaaS products. Zylo SaaS Negotiator offers a skilled SaaS Negotiator to handle all aspects of the SaaS contract and commercial discussions. In January 2021, IBM, a US-based computer hardware company, acquired Taos Mountain Inc. for an undisclosed amount. Through this acquisition, IBM intends to enter into the cloud professional services market and expand its position in North America. Taos Mountain Inc. is a US-based company that provides cloud-managed services. North America was the largest region in the managed services market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the managed services market analysis report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the managed services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The managed services market includes revenues earned by entities by providing managed services that allow the end-users to focus on using a service rather than setting up the service. Managed services are provided by managed service providers that assist businesses in IT infrastructure and tasks, communication and collaboration, regular maintenance, management, and support of IT functions and processes on regular basis. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The managed services market research report is one of a series of new reports from The Business Research Company that provides managed services market statistics, including managed services market industry global market size, regional shares, competitors with managed service market share, detailed managed services market segments, market trends and opportunities, and any further data you may need to thrive in the managed services market industry. This managed services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Productivity management software refers to the application software that is used for producing information that helps people and teams improve skills and productivity and track the performance of employees, which can, in turn, be used to reward the employees performing well and help employers more effectively provide guidance to some employees who aren’t. The main types of solutions in productivity management software are content management and collaboration, AI and predictive analytics, structured work management, and others. Structured work management refers to a set of software products and services that apply workflow structure to the movement of information as well as to the interaction of business processes and human worker processes that generate the information. The different enterprises include small and mid-sized enterprises and large enterprises and are deployed on-premise and cloud. The global productivity management software market is segmented - 1) By Enterprise: Small and Mid-Size Enterprises (SMEs), Large Enterprises 2) By Solution: Content Management and Collaboration, AI and Predictive Analytics, Structured Work Management, Other Solutions 3) By Deployment: On-Premise, Cloud The global productivity management software market size will grow from $62.37 billion in 2022 to $70.72 billion in 2023 at a compound annual growth rate (CAGR) of 13.4%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the productivity management software is expected to grow to $117.43 billion in 2027 at a CAGR of 13.5%. The increase in the adoption of cloud-based technology is expected to propel the growth of the productivity management software market going forward. Cloud-based technology provides access to storage files through connected devices. Cloud-based technology is helpful in productivity management by reducing employee downtime and boosting productivity. For instance, in 2021, according to Flexera, a US-based company operating in productivity management software, 94% of enterprises are using cloud-based technology for productivity management. Therefore, the increase in adoption of cloud-based technology is driving the productivity management software market. Major players in the productivity management software market are Google LLC, Microsoft, Salesforce.com Inc., Slack Technologies Inc., Monday.com, IBM Corporation, Oracle, Zoho Corporation Pvt. Ltd., Adobe, HyperOffice, SAP SE, VMware Inc., HelloSign, Todoist, and Zapier. Technological advancements have emerged as a key trend gaining popularity in the productivity management software market. Major companies operating in the productivity management software sector are focused on developing new technological solutions to reinforce their position. For instance, in February 2022, Pendo, a US-based software company, launched a productivity management software called Pendo Adopt. This software helps the employees of an organization boost their performance and thereby increase productivity. In December 2020, IBM, a US-based technology company, acquired Instana for an undisclosed amount. This acquisition would result in IBM offering AI-powered automation capabilities to investigate the complexity of modern applications distributed across hybrid cloud landscapes and enable automated remediation powered by Instana's contextualized data with metrics, traces, profiles, and dependency mapping. Instana is a US-based company that provides application performance management software. North America was the largest region in the productivity management software market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the productivity management software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the productivity management software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The productivity management software market includes revenues earned by entities by assisting users create items including papers, databases, graphs, spreadsheets, and presentations and boosting productivity by making activities easier for users to complete, including solutions such as database management systems (DBMS), word processors, spreadsheet applications, and graphics software. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The productivity management software market research report is one of a series of new reports from The Business Research Company that provides productivity management software market statistics, including Productivity management software industry global market size, regional shares, competitors with a productivity management software market share, detailed productivity management software market segments, market trends and opportunities, and any further data you may need to thrive in the productivity management software industry. This productivity management software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.

Database software is designed to create databases and store, manage, search, and retrieve information. The main types of database software are database operation management, and database maintenance management. Database operation management refers to database software that develops, and supports structured data to maximize the value of data across the enterprise. The database software is used by BFSI (banking, financial services, and insurance), IT and telecommunication, media and entertainment, healthcare, aerospace & defense, and other end-users and deployed through cloud and on-premise. The global database software market is segmented - 1) By Type: Database Operation Management, Database Maintenance Management 2) By End User: BFSI [Banking and Financial Services], IT & Telecommunication, Media & Entertainment, Healthcare, Aerospace & Defense, Other End-Users 3) By Deployment: Cloud, On-Premise The global database software market size will grow from $142.03 billion in 2022 to $163.93 billion in 2023 at a compound annual growth rate (CAGR) of 15.4%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of global database software is expected to grow to $274.48 billion in 2027 at a CAGR of 13.8%. Businesses that engage with various types of data for analysis and making future decisions in today's data-driven world must be able to store data without difficulties and with simplicity. The rise of data-driven firms and e-commerce companies will significantly drive and fuel the database software market on a global basis. For instance, according to Forrester, businesses that rely on database management software tools to make decisions are 58% more likely to beat their revenue goals than non-data driven companies. Therefore, this continued increase in data driven businesses drives the database software market. Major players in the database software market are Oracle, Microsoft, IBM, SAP, Amazon, Redis, Teradata, Couch base, SQLite, MongoDB, Tandem, Mark Logic, ArangoDB, MariaDB, TablePlus, EnterpriseOB, RavenDB, NCR, Pervasive Software, FileMaker Inc., Software AG, HP (Vertica System), Informatica Corporation, InterSystems, iWay Software (subsidiary of IBI), MetaMatrix (subsidiary of Red Hat), Actian Corporation. A rising number of security concerns are expected to limit the growth of companies in the database software market during the forecast period. Security concerns have been increasing in recent times due to online availability of personal data. The database software store large databases online and these data of stakeholders/customers are accessed by teams around the globe which poses the potential for mistreatment of data. The data in the database software and other software faces security concerns including corporate/competitive espionage, fraud, ID theft, nations-state espionage and unauthorized sales of data to third-party. These issues restrict the growth of database software. For example, according to Cybersecurity Ventures, a global cyber economy researcher, cybercrime is expected to cost the world $10.5 trillion annually by 2025. The cybercrime costs cover stolen money, lost productivity, theft of intellectual property, theft of personal and financial data, damage and destruction of data, embezzlement, fraud, and others. Thus, the rising number of security concerns will limit the growth of the database software market. With Big Data gaining traction, database software companies are focusing on products to store and process Big Data. Databases such as SQL or NoSQL are tools to store, process and analyze Big Data. Efficient processing and storing of big data enable organizations to gather key insights and patterns from the available data and helps them in making intelligent decisions based on the same. Database software companies are therefore investing in adding new features to enable faster and more effective management of huge volumes of data. Some of the major database software tools include AWS DynamoDB, Azure Cosmos DB, and Amazon DocumentDB. In October 2021, Rocket Software, an American software development firm acquired the database and tools products of Zumasys Inc. for an undisclosed amount. The acquisition enables Rocket to innovate and offer products at scale. Zumasys Inc. is a US-based provider of MultiValue database software. North America was the largest region in the database software market in 2022. Asia-Pacific was the second largest region in the database software market report. The regions covered in the database software analysis report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the database software market are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK and USA. The database software market includes revenues earned by entities by developing and distributing software that are used to develop, modify and maintain database records and files. This software enables users to store data in the form of tables, fields and columns and recover them directly and/or through programmatic access. Database software is used for several reasons ranging from compiling client lists, maintaining bookkeeping tasks to running online web site. Values in this market are factory gate values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The database software market research report is one of a series of new reports from The Business Research Company that provides database software market statistics, including database software industry global market size, regional shares, competitors with a database software market share, detailed database software market segments, market trends and opportunities, and any further data you may need to thrive in the database software industry. This database software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Information technology (IT) is the use of computers, storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data. The main type of information technology (IT) are IT services, computer hardware, telecom, and software products. Computer hardware is the physical components that a computer system requires to function and encompasses everything within a PC or laptop. The services are used by large, small, and medium enterprises of financial services, retail and wholesale, manufacturing, healthcare and others. The global information technology (IT) market is segmented - 1) By Type: IT Services, Computer Hardware, Telecom, Software Products 2) By Organization Size: Large Enterprise, Small and Medium Enterprise 3) End User Industry: Financial Services, Retail & Wholesale, Manufacturing, Healthcare, Other End User Industries Subsegments Covered: Hardware Support Services, Software And BPO Services, Cloud Services, Computer Peripheral Equipment, Computer Storage Devices And Servers, Computers, Wireless Telecommunication Carriers, Wired Telecommunication Carriers, Communications Hardware, Satellite & Telecommunication Resellers, Operating Systems & Productivity Software Publishing, Database, Storage & Backup Software Publishing, Business Analytics & Enterprise Software, Video Game Software, Design, Editing & Rendering Software The global information technology (IT) market size grew from $8179.48 billion in 2022 to $8852.41 billion in 2023 at a compound annual growth rate (CAGR) of 8.2%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The information technology (IT) market is expected to grow to $11995.97 billion in 2027 at a CAGR of 7.9%. The demand for cloud computing services is expected to drive the demand for IT services during the forecast period. In the cloud computing model, data is stored on the internet by a cloud computing provider, who manages and operates data storage as a service. Many companies are now choosing applications hosted in the cloud for their day-to-day operations. For example, according to statistics provided by hostingtribunal.com, 60% of computing workloads were running in the public cloud in 2019. Similarly, 94% of enterprise workloads are expected to be processed by cloud data centers in 2021. Companies are also opting for cloud-based data storage, thus boosting the demand for IT services. Major companies in the information technology (IT) market include Apple, Microsoft, Verizon Communications, China Mobile, AT&T Inc., Huawei, Deutsche Telekom AG, Dell Technologies Inc., Samsung Electronics Co., Ltd. and Comcast Corporation. The outbreak of COVID-19 disease (COVID-19) has acted as a significant restraint on the information technology (IT) market share in 2020 as supply chains were disrupted due to trade restrictions and employees working for these establishments faced difficulties related to infrastructure and communication owing to lockdowns imposed by governments globally, forcing them to work from home. COVID-19 is an infectious disease with flu-like symptoms including fever, cough, and difficulty in breathing. The virus was first identified in 2019 in Wuhan, Hubei province of the People’s Republic of China and spread globally, including Western Europe, North America, and Asia. Steps by national governments to contain the transmission have resulted in a decline in economic activity, with countries entering a state of 'lock down,' and the outbreak had a negative impact on businesses throughout 2020 and into 2021. However, it is expected that the information technology (IT) market will recover from the shock across the forecast period as it is a 'black swan event and not related to ongoing or fundamental weaknesses in the market or the global economy. Over the past five years there has been an increasing prevalence of low cost open source alternatives. Open source has become a preferred platform for developing new technology. In the past, software publishers would open source software that was not making money, but now companies are open sourcing software to increase their presence and share in the market. Supabase, a YC-incubated startup that offers developers an open-source alternative, announced that it had raised a $6 million in funding to create new open-source tools. Asia-Pacific was the largest region in the information technology (IT) market in 2022. North America was the second largest region of the information technology (IT) market. The regions covered in the information technology (IT) industry analysis are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the information technology (IT) market are Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, USA, Venezuela and Vietnam. The information technology (IT) market consists of revenues earned by entities by providing IT services such as computer networking, broadcasting, systems design services and information distribution technologies like television and telephones and other equipment used during the process. The market value includes the value of related goods sold by the service provider or included within the service offering. The information technology (IT) market also includes sales of computers, computer peripherals and telecommunications equipment which are used in providing IT services. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The information technology (IT) market research report is one of a series of new reports from The Business Research Company that provides information technology (IT) market statistics, including information technology (IT) industry global market size, regional shares, competitors with information technology (IT) market share, detailed information technology (IT) market segments, market trends and opportunities, and any further data you may need to thrive in the information technology (IT) industry. This information technology (IT) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.