Citizen Services AI Global Market Report 2023 – By Technology (Machine Learning, Natural Language Processing, Image Processing, Face Recognition), By Application (Traffic And Transportation Management, Healthcare, Public Safety, Utilities, Other Applications) – Market Size, Trends, And Global Forecast 2023-2032

Natural language processing (NLP) is a field of artificial intelligence enable computers to understand and analyze human language. NLP helps the computer using artificial intelligence to take real-world input and make sense of it in a way a computer can understand. Computers collect information through microphones and programs. The main types of NLP are text, speech/voice, and image. Text analytics is an artificial intelligence (AI) technique that employs NLP to convert the free (unstructured) text in documents and databases into normalized, structured data suitable for analysis or as input to machine learning (ML) algorithms. NLP can be deployed on-premise, cloud in a hybrid or statistical components that have applications in automatic summarization, sentiment analysis, risk, and threat detection. There are various end-users such as education, BFSI, healthcare, IT and telecom, retail, manufacturing, media and entertainment, and others. The global natural language processing nlp market is segmented - 1) By Processing Type: Text, Speech Or Voice, Image 2) By Deployment: On-Premise, Cloud 3) By Component: Statistical, Hybrid 4) By Application: Automatic Summarization, Sentiment Analysis, Risk And Threat Detection 5) By End User Industry: Education, BFSI, Healthcare, IT And Telecom, Retail, Manufacturing, Media And Entertainment, Other End User Industries The global natural language processing (NLP) market size will grow from $19.48 billion in 2022 to $25.03 billion in 2023 at a compound annual growth rate (CAGR) of 28.5%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the natural language processing (NLP) is expected to grow to $69.17 billion in 2027 at a CAGR of 28.9%. The increase in usage of smart devices is driving the growth of the NLP market. Smart devices are electronic devices that are connected to networks or other devices via wireless modes. Smart devices are paired with NLP to process and analyze voice commands given by users. For instance, according to DataReportal, an online data, and insights agency, the number of smartphones in use is growing at a 5.7% annual rate, with an average of 1 million new smartphones in use every day. Therefore, increasing usage of smart devices is expected to drive the growth of the NLP market going forward. Major players in the NLP market are 3M Company, Apple Inc., FUJIFILM Holdings Corporation, Google LLC, Intel Corporation, International Business Machines Corporation, Meta Platforms Inc., Microsoft Corporation, NetBase Quid Inc., Nokia Corporation, SAS Institute Inc., Gnani Innovations Private Limited, Mihup Communications Private Limited, and Observe.AI. Technology advancements have emerged as a key trend gaining popularity in the NLP market. Major companies operating in the market are upgrading and launching technologically advanced NLP software for market growth. For instance, in September 2021, Melax Tech, a US-based software company, launched Mercury NLP based on AI technology. The Mercury NLP is new software that includes clinical NLP pipelines for extracting useful unstructured textual medical data for quantitative analytics in fields such as medicine and pharmaceuticals. Mercury NLP software extracts text data from diagnoses, recommended medications, tests, lab results, discharge plans, and more in real-time. The technique can also be used to improve public health by analyzing social determinants of health data. In March 2022, Microsoft Corp., a US-based technology company, acquired Nuance Communications Inc., for an undisclosed amount. This acquisition will help providers to offer more effective, affordable, and accessible healthcare, and help organizations create more personalized customer experiences. Nuance Communications is a US-based company that operates in ambient intelligence, NLP, and conversational AI across industries including financial services, healthcare, retail, and telecommunications. North America was the largest region in the NLP market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the NLP market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the NLP market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The natural language processing market includes revenues earned by entities by providing software tools that automate the processes for text summarization, text extraction, text classification, analyzing user language partners, and smart assistance using machine learning and artificial intelligence technology. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The natural language processing (NLP) market research report is one of a series of new reports from The Business Research Company that provides natural language processing (NLP) market statistics, including natural language processing (NLP) industry global market size, regional shares, competitors with a natural language processing (NLP) market share, detailed natural language processing (NLP) market segments, market trends and opportunities, and any further data you may need to thrive in the natural language processing (NLP) industry. This natural language processing (NLP) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Facial recognition refers to the method of recognizing someone or confirming their identification by looking at their face. It records patterns based on a person's face characteristics, analyses them, and compares the results. In order to identify and locate human faces in pictures and videos, the face detection method is a necessary first step. The main technologies in facial recognition market are 2D, 3D and facial analytics. 2D face recognition technology utilizes a camera to take a picture of the subject, then stores it for later usage. Facial recognition is used for applications such as emotion recognition, attendance tracking and monitoring, access control, and security and surveillance. Facial recognition is mostly used by retail and e-commerce, media and entertainment, banking, financial services and insurance (BFSI), automobile and transportation, telecom and information technology (IT), government, healthcare and other sectors. The global facial recognition market is segmented - 1) By Technology: 2D, 3D, Facial Analytics 2) By Application: Emotion Recognition, Attendance Tracking And Monitoring, Access Control, Security And Surveillance, Other Applications 3) By End User: Retail And E-commerce, Media And Entertainment, Banking, Financial Services And Insurance (BFSI), Automobile And Transportation, Telecom And Information Technology (IT), Government, Healthcare, Other End-Users The global facial recognition market size will grow from $5.43 billion in 2022 to $6.28 billion in 2023 at a compound annual growth rate (CAGR) of 15.5%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the facial recognition is expected to grow to $11.35 billion in 2027 at a CAGR of 16.0%. The growing importance of the surveillance industry is expected to drive the facial recognition market. The increasing incidences of cyberattacks, terrorist activities, and identity thefts across the globe have increased surveillance. Private and public organizations are using facial recognition to provide high-level security through accurate identification of individuals for access control. The utilization of smart surveillance systems using facial recognition is rising. For instance, in August 2021, the Singapore Minister for Home Affairs announced that it aims to double police cameras installation by 2030, from 90,000 to 200,000 police cameras across the island state. Therefore, increasing the importance of the surveillance industry will lead to facial recognition market growth. Major players in the facial recognition market are Aware Inc., Ayonix Corporation, Cognitec Systems GmbH, FacePhi, NEC Corporation, Nuance, Idemia, Thales, Fujitsu, Gemalto NV, Onfido, TECH5 SA, NVISO SA (nViso), Neurotechnology, Techno Brain and id3 Technologies (id3). Strategic partnership is a key trend in the facial recognition market. Companies are partnering with facial recognition companies to expand into a new market and leverage each other resources. For instance, in May 2021, SAFR, a US-based company that provides touchless biometrics solutions, partnered with Convergint Technologies. Through this partnership, Convergint will add the SAFR computer vision technology to its portfolio of integrated security solutions to provide the industry's leading face recognition platform for live video intelligence to its clients in the United States. Convergint is a Schaumburg-based security and investigations company. Similarly, in February 2021, Honeywell, a US-based multinational conglomerate company that provides smart building solutions for aerospace, defense, manufacturing, and others, partnered with Idemia. The partnership aims to create solutions that will enable occupants to have contactless engagement with a building easily and securely, from vehicle recognition in the parking garage to automatic elevator. IDEMIA is a France-based company that offers identity and security solutions. In June 2021, Pangiam, a US-based company offering technology-based security and travel services announced the acquisition of Trueface, for an undisclosed amount. Through this deal, Pangiam aims to provide a faster, safer, and more personalized travel experience by offering identity management, biometrics and data labeling services. Trueface is a US-based company offering computer vision focused on facial recognition. North America was the largest region in the facial recognition market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the facial recognition market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the facial recognition market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The facial recognition market includes revenues earned by entities by providing solutions that assist in controlling access to personal devices, homes, cars, offices, and other locations. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The facial recognition market research report is one of a series of new reports from The Business Research Company that provides facial recognition market statistics, including facial recognition industry global market size, regional shares, competitors with a facial recognition market share, detailed facial recognition market segments, market trends and opportunities, and any further data you may need to thrive in the facial recognition industry. This facial recognition market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Conversational AI is a type of artificial intelligence that allows users to engage with computer applications such as advanced chatbots or AI chatbots similar to the way they would interact with other humans. The conversational artificial intelligence (AI) is used to respond to queries, resolve issues, collect information, conduct transactions, and deliver services more quickly and efficiently. The main types of conversational AI include IVA and chatbots. IVAs are intelligent virtual assistants that are used to find the necessary information or accomplish tasks depending on particular user information, prior discussions, and their location. The different conversational AI components include platforms and services. The deployment types include cloud and on-premise. The conversational AI technologies include machine learning, deep learning, NLP and automated speech recognition, used by end-users such as BFSI, retail and e-commerce, healthcare and life science, travel and hospitality, telecom, media and entertainment and other end-users. The global conversational ai market is segmented - 1) By Type: IVA, Chatbots 2) By Component: Platform, Services 3) By Deployment: Cloud, On-Premises 4) By Technology: Machine Learning, Deep Learning, NLP, Automated Speech Recognition 5) By End User: BFSI, Retail and E-commerce, Healthcare and Life Science, Travel and Hospitality, Telecom, Media and Entertainment, Other End-User The global conversational ai market size will grow from $7.86 billion in 2022 to $9.73 billion in 2023 at a compound annual growth rate (CAGR) of 23.8%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the conversational ai is expected to grow to $22.07 billion in 2027 at a CAGR of 22.7%. Increasing focus on customer engagement is expected to drive the conversational AI market. Customer engagement is the process of communicating with customers through various channels to strengthen relationships. Most businesses are focusing on increasing the customer experience to increase customer loyalty and revenue generation. According to the 2022 State of Customer Engagement Report published by Twilio, a US-based customer engagement platform for customized experiences, companies that invested in digital client engagement had revenue growth of 70% over the past two years. Conversational AI involves the use of messaging apps, speech-based assistants, and chatbots to automate conversation and provide personalized consumer engagement. Therefore, increasing focus on customer engagement will drive the conversational AI market growth. Major players in the conversational ai market are Google Inc., IBM Corporation, Amazon Web Services Inc., Artificial Solutions Holding ASH AB, Baidu Inc., Microsoft Corporation, Oracle Corporation, SAP ERP, Kore.ai Inc., Jio Haptik Technologies Limited, Conversica Inc., Rasa Technologies Inc., Solvvy, Saarthi.ai, Exceed.ai, Mindsay, and FIS. Technological advancements in conversational AI are a key trend in the market. Companies operating in the conversational AI market have come up with various technological advancements such as no-code development technology, easier deployment, advanced machine learning and natural language processing technology to increase usage and adoption of conversational AI in industries with no technical background. For instance, in November 2021, ZeroShotBot, a chatbot builder based in the United States, released a new innovative conversational AI technology that democratizes chatbots for both large and small organizations. ZeroShotBot is an approach to constructing chatbots that can be scalable in hours and do not require training data, allowing anyone with no coding knowledge or training to create a fully functional chatbot. In March 2022, Microsoft Corporation, a US-based software company, acquired Nuance Communications Inc for a $19.7 billion deal. With this acquisition, Microsoft aims to boost its AI and cloud capabilities. This deal brings Nuance’s conversational AI and ambient intelligence with Microsoft’s secure and trusted industry cloud offerings. Nuance Communications Inc is a US-based software company that provides conversational AI and ambient intelligence across the healthcare, financial services, retail and telecommunications industries. North America was the largest region in the conversational AI market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in conversational AI market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the conversational AI market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA. The conversational artificial intelligence (AI) market consists of revenues earned by entities by providing machine learning and natural language processing. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The conversational AI market research report is one of a series of new reports from The Business Research Company that provides conversational AI market statistics, including conversational AI industry global market size, regional shares, competitors with a conversational AI market share, detailed conversational AI market segments, market trends and opportunities, and any further data you may need to thrive in the conversational AI industry. This conversational AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The intelligent virtual assistant refer to an artificial intelligence (AI)-enabled converse adjunct that generates individualized responses by combining analytics and cognitive computing grounded on individual client information, one’s exchange and position, using the commercial knowledgebase and mortal sapience. An intelligent virtual assistant is more advanced than a simple chatbot, which is automated but not powered by artificial intelligence. The main type of products of intelligent virtual assistants are IVA (intelligent virtual assistant) smart speaker and chatbots. The IVA (intelligent virtual assistant) smart speaker are an internet-connected speaker with microphones that enables users to interact with an intelligent virtual assistant using voice commands developed to improve user experience in various devices such as smartphones, tablets, and laptops. Smart speakers are electronic devices that incorporate AI capabilities to provide a smooth user experience when searching over voice-based commands. The user interface used by intelligent virtual assistants are text-to-text, text-to-speech and automatic speech recognition which are mainly used by end-users such as retail, BFSI, healthcare, telecom and others. The global intelligent virtual assistant market is segmented - 1) By Product: IVA (Intelligent Virtual Assistant) Smart Speaker, Chatbots 2) By User Interface: Text-To-Text, Text-To-Speech, Automatic Speech Recognition 3) By End User: Retail, BFSI, Healthcare, Telecom, Other End Users The global intelligent virtual assistant market size will grow from $9.61 billion in 2022 to $13.64 billion in 2023 at a compound annual growth rate (CAGR) of 41.9%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the intelligent virtual assistant is expected to grow to $44.34 billion in 2027 at a CAGR of 34.3%. The increasing demand for self-service options is driving the growth of the intelligent virtual assistant market. Self-service is a practice in which consumers access resources to solve problems on their own without the assistance of a service agent. Self-service grew alongside growing digital technologies as customers become more accustomed to shopping and chatting online. Self-service solutions are now available in almost every business, allowing customers to take a more active role in their journey. As the demand increases for self-service options, there will be an increase in the need to offer automated yet personalized chat service options to customers which are mostly provided through the implementation of intelligent virtual assistants. For instance, according to a recent survey in 2021 by OnePoll, a UK-based survey-led company, 58% of customers stated that they will continue to have more digital interactions in the future than they had before the COVID-19 pandemic as they were impressed by the quick, easy issue resolution received through digital channels, wherein, an intelligent virtual assistant is a critical component of digital self-service success. Therefore, the rising demand for self-service options drives the intelligent virtual assistant market growth. Major players in the intelligent virtual assistant market are Amazon.com Inc., Apple Inc., IBM Corporation, Nuance Communications Inc., Alphabet Inc., Inbenta Technologies Inc., Microsoft Corporation, Baidu Inc., BlackBerry Ltd., Artificial Solutions, EGain Corporation, IPsoft Inc (Amelia), Avaamo, Alibaba Group, Xiaomi Inc and Oracle. Technological advancement is a key trend gaining popularity in the intelligent virtual assistant market. Major companies operating in the intelligent virtual assistant market are focused on developing new technological solutions for intelligent virtual assistants such as user preferences and privacy features to strengthen their position in the market. These technologically advanced features in intelligent virtual assistants offer better accuracy and output, are easy to use, and protect the privacy of users. For instance, in June 2020, Google, Inc., a US-based technology company announced additional features for its artificial intelligence-based voice assistant ‘Google Assistant’. The main new feature includes voice match which allows smart speakers to recognize the voice of a specific user and personalize responses. In addition, in April 2022, Skoda Auto AS, a Czech Republic-based company mainly operating in motor vehicle manufacturing announced the expansion of its conversational AI solution ‘Laura’ to cover new European regions. Laura is an intelligent chatbot offering customers valuable information and helping in the process of new ŠKODA vehicle selection. It will be deployed in the respective native language, allowing for deeper levels of engagement and communication with customers across Europe. In October 2021, Accenture, a US-based leading global information technology company in the cloud, artificial intelligence, and telecom services acquired Umlaut for an undisclosed amount. As a result of this acquisition, Accenture's deep engineering capabilities will be greatly expanded to assist organizations to employ digital technologies such as cloud, artificial intelligence, and 5G to alter how they design, create, and manufacture products while also embedding sustainability. Umlaut adds more than 4,200 industry-leading engineers and consultants to Accenture's Industry X services, broadening the company's capabilities in areas such as automotive, aerospace and military, telecommunications, energy, and utilities. Umlaut is a German-based engineering consulting and services firm. North America was the largest region in the intelligent virtual assistants market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the intelligent virtual assistants market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the intelligent virtual assistants market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The intelligent virtual assistant market includes revenues earned by entities by providing services such as lead qualification, meetings scheduling, data entry, pipeline management, pre and post-event outreach. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The intelligent virtual assistants market research report is one of a series of new reports from The Business Research Company that provides intelligent virtual assistants market statistics, including intelligent virtual assistants industry global market size, regional shares, competitors with a intelligent virtual assistants market share, detailed intelligent virtual assistants market segments, market trends and opportunities, and any further data you may need to thrive in the intelligent virtual assistants industry. This intelligent virtual assistants market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

A chatbot is a computer program that simulates and interprets written or spoken human dialogue, allowing users to interact with digital gadgets in the same way they would interact with actual people. It can range from simple one-line programs that respond to a simple question to sophisticated digital assistants that learn and adapt as they collect and process data to create increasingly personalized experiences. The main types of chatbots are text, voice, and hybrid. Text bots are defined as software tools that can perform conversational and automated tasks. They help companies engage with their customers through sending automated texts and replies based on specific triggers and keywords in the customer's response. The different components include solutions and services, and involve various platforms such as standalone, web-based, messenger-based/third party, which are deployed on-premise or cloud. It is employed in BFSI, healthcare, IT and telecommunication, retail, travel and hospitality, and other end-users. The global chatbot market is segmented - 1) By Type: Text, Voice, Hybrid 2) By Component: Solution, Services 3) By Platform: Standalone, Web-Based, Messenger-Based or Third Party 4) By Deployment: On-Premise, Cloud 5) By End-User: BFSI, Healthcare, IT and Telecommunication, Retail, Travel and Hospitality, Other End-Users The global chatbot market size will grow from $5.44 billion in 2022 to $6.92 billion in 2023 at a compound annual growth rate (CAGR) of 27.1%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the chatbot is expected to grow to $18.11 billion in 2027 at a CAGR of 27.2%. The rising adoption of smartphone users is expected to propel the growth of the chatbot market going forward. A smartphone is an electric device that provides a connection to a cellular network. Chatbots can simulate a conversation with the user in natural language through websites, messaging applications, or mobile apps. On mobile phones, chatbots can provide virtual assistance for various needs of the user. For instance, according to the National Health Authority of India, a government agency in India, there were 1.18 billion mobile connections, 600 million smartphones, and 700 million Internet users in India in 2021, with a quarter-on-quarter increase of 25 million. Therefore, the rising adoption of smartphone users is driving the chatbot market growth. Major players in the chatbot market are International Business Machines Corporation (IBM), Microsoft Corporation, Google LLC, Amazon Web Services Inc., Nuance Communications Inc., Creative Virtual, Artificial Solutions, Inbenta, Next It Corp., Aivo, Conversica, LiveChat, Gupshup, Contus, SmartBots, Yellow Messenger, Kevit, eGain Corporation, Helpshift, Oracle, ServiceNow, Personetics, MindMeld, CogniCor, Yekaliva, Pypestream, Acuvate, Botsify Inc., Astute Solutions, and Haptik Inc. Technological advancements have emerged as a key trend gaining popularity in the chatbot market. Major companies operating in the catboat market are focused on developing new technological solutions to strengthen their position in the market. For instance, in November 2021, ZeroShotBot, a US-based chatbot company, launched a new disruptive conversational AI technology that democratizes chatbots for both large and small organizations. It is the new technique of creating chatbots that can be scaled in hours and does not require any training data, allowing anyone with no coding knowledge or training to construct a fully functional chatbot. In April 2022, Laiye, a China-based intelligent automation software provider, acquired Mindsay for an undisclosed amount. This acquisition gives Laiye powerful, low-code, and no-code technology to automate customer service and back-office processes. Mindsay is a France-based customer service automation startup operating in the chatbox market. North America was the largest region in the chatbot market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the chatbot market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the chatbot market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The chatbot market includes revenues earned by entities by providing menu/button-based chatbots, linguistic based (rule-based chatbots), keyword recognition-based chatbots, machine learning chatbots, the hybrid model, voice bots, appointment scheduling or booking chatbots, and customer support chatbots. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The chatbot market research report is one of a series of new reports from The Business Research Company that provides chatbot market statistics, including chatbot industry global market size, regional shares, competitors with a chatbot market share, detailed chatbot market segments, market trends and opportunities, and any further data you may need to thrive in the chatbot industry. This chatbot market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.