Global Cloud Based Contact Centre Market Report 2024

Cloud Based Contact Centre Global Market Report 2023 – By Type (Automatic Call Distribution, Agent Performance Optimization, Dialers, Interactive Voice Response, Computer Telephony Integration, Analytics and Reporting), By Component (Solutions, Services), By Deployment Mode (Private Cloud, Public Cloud), By Organisation Size (Small and Medium Enterprises (SMEs), Large Enterprises), By Vertical (BFSI, Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Other Verticals) – Market Size, Trends, And Global Forecast 2023-2032

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Description Table Of Contents Tables & Figures Market Insights Related Reports

The cloud-based contact centre refers to the hub of an organization where all inbound and outbound customer communications are managed. These are used to lower costs, boost ROI, increase scalability and flexibility, offer better customer and employee experiences, and enable companies to give cutting-edge capabilities that transform the historical contact centre into a modern contact centre and could be deployed in minutes with no upfront capital commitment.

The main types of cloud-based contact centres are automatic call distribution, agent performance optimization, dialers, interactive voice response, computer telephony integration, analytics, and reporting. Automatic call distribution refers to the telephone system that routes incoming calls to a staff member who is available after automatically receiving them. The components involved are solutions and services that are deployed by private cloud and public cloud and used for small and medium enterprises (SMEs) and Large enterprises. The various verticals involved are BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energy and utilities, media and entertainment, healthcare and life sciences, and others.

The global cloud-based contact centre market is segmented –

1) By Type: Automatic Call Distribution, Agent Performance Optimization, Dialers, Interactive Voice Response, Computer Telephony Integration, Analytics and Reporting

2) By Component: Solutions, Services

3) By Deployment Mode: Private Cloud, Public Cloud

4) By Organisation Size: Small and Medium Enterprises (SMEs), Large Enterprises

5) By Vertical: BFSI, Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Other Verticals

The global cloud-based contact centre market size is expected to grow from $17.59 billion in 2022 to $22.11 billion in 2023 at a compound annual growth rate (CAGR) of 25.7%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of cloud-based contact centre is expected to grow to $54.41 billion in 2027 at a CAGR of 25.2%.

The increase in interest among global companies in investing in the cloud-based contact centre sector is expected to drive the growth of the cloud-based contact centre market going forward. Due to several advantages including removing a single point of failure, assuring automatic failover, implementing global redundancy, and providing sophisticated assistance, businesses are becoming more interested in the cloud, which has led to an increase in the use of cloud-based contact centres. For instance, in May 2022, CloudHesive, a US-based premier consulting partner in Amazon Web Services (AWS), acquired Dextr, a US-based customer service and performance dashboard for the Amazon Web Services (AWS) cloud contact centre. With this partnership, CloudHesive customers can purchase a platform that combines Dextr with its knowledge of consultancy and managed services for the software-as-a-service platforms Amazon Connect and Customer Connect. Furthermore, in 2021, Aircall, a France-based startup company that develops cloud-based call centres, raised $120 million from Goldman Sachs Asset Management, a US-based capital market company, and Molten Ventures (formerly Draper Esprit), a UK-based venture capital firm. Therefore, the increased interest of global companies in investing in the cloud-based contact centre sector is driving the demand for the cloud-based contact centre market.

Major players in the cloud-based contact centre market are NICE Systems Ltd., Genesys Telecommunications Laboratories Inc., Five9 Inc., Talkdesk, 8x8 Inc., Cisco Systems Inc., Avaya Holdings Corp., Serenova LLC, Content Guru, Alvaria Inc., RingCentral Inc., Enghouse Interactive Inc., 3CLogic Inc., Ameyo, Twilio, Vocalcom, Evolve IP, and Connect First Inc.

The adoption of new technologies is a key trend gaining popularity in the cloud-based contact centre market. Major players in the cloud-based contact centre sector are focused on the adoption of new technologies to sustain their marketplace. For instance, in March 2022, Google, a US-based, technology company, launched the Cloud Contact Center AI platform. The Google Cloud Contact Center AI Platform combines artificial intelligence, cloud scalability, multi-experience capabilities, and CRM connectors to provide a complete, out-of-the-box contact centre platform. The Cloud Contact Center AI platform uses historical CRM (Customer relationship management) data and in-the-moment contacts, to predict client needs and route calls properly.

In July 2022, Ericsson, a Sweden-based networking and telecommunications company, acquired Vonage for $6.2 billion. With this acquisition, Ericsson can offer a broad range of communication solutions, including Communications Platform as a Service (CPaaS), Unified Communications as a Service (UCaaS), and Cloud Communications as a Service (CCaaS). Ericsson aims to enhance R&D spending and provide these solutions to CSPs to speed up growth in Vonage's UCaaS and CCaaS solutions. This would allow Ericsson's current clients to sell under their brands and boost growth. Vonage is a US-based cloud communications provider company that offers cloud contact centre software solutions.

North America was the largest region in the cloud-based contact centre market in 2022. The regions covered in the cloud-based contact centre market analysis report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.

The countries covered in the cloud-based contact centre market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, and the USA.

The cloud-based contact centre market includes revenues earned by entities by providing services such as professional and managed services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

The cloud-based contact centre market research report is one of a series of new reports from The Business Research Company that provides cloud-based contact centre market statistics, including cloud-based contact centre industry global market size, regional shares, competitors with cloud-based contact centre market share, detailed cloud-based contact centre market segments, market trends, and opportunities, and any further data you may need to thrive in the cloud-based contact centre industry. This cloud-based contact centre market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

    Table Of Contents

    1. Executive Summary

    2. Cloud Based Contact Centre Market Characteristics

    3. Cloud Based Contact Centre Market Trends And Strategies

    4. Cloud Based Contact Centre Market - Macro Economic Scenario

    4.1. COVID-19 Impact On Cloud Based Contact Centre Market

    4.2. Ukraine-Russia War Impact On Cloud Based Contact Centre Market

    4.3. Impact Of High Inflation On Cloud Based Contact Centre Market

    5. Cloud Based Contact Centre Market Size And Growth

    5.1. Global Cloud Based Contact Centre Historic Market, 2017-2022, $ Billion

    5.1.1. Drivers Of The Market

    5.1.2. Restraints On The Market

    5.2. Global Cloud Based Contact Centre Forecast Market, 2022-2027F, 2032F, $ Billion

    5.2.1. Drivers Of The Market

    5.2.2. Restraints On the Market

    6. Cloud Based Contact Centre Market Segmentation

    6.1. Global Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    Automatic Call Distribution

    Agent Performance Optimization

    Dialers

    Interactive Voice Response

    Computer Telephony Integration

    Analytics and Reporting

    6.2. Global Cloud Based Contact Centre Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    Solutions

    Services

    6.3. Global Cloud Based Contact Centre Market, Segmentation By Deployment Mode, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    Private Cloud

    Public Cloud

    6.4. Global Cloud Based Contact Centre Market, Segmentation By Organisation Size, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    Small and Medium Enterprises (SMEs)

    Large Enterprises

    6.5. Global Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    BFSI

    Telecommunications

    IT and ITeS

    Government and Public Sector

    Retail and Consumer Goods

    Manufacturing

    Energy and Utilities

    Media and Entertainment

    Healthcare and Life Sciences

    Other Verticals

    7. Cloud Based Contact Centre Market Regional And Country Analysis

    7.1. Global Cloud Based Contact Centre Market, Split By Region, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    7.2. Global Cloud Based Contact Centre Market, Split By Country, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    8. Asia-Pacific Cloud Based Contact Centre Market  

    8.1. Asia-Pacific Cloud Based Contact Centre Market Overview  

    Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

    8.2. Asia-Pacific Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    8.3. Asia-Pacific Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    9. China Cloud Based Contact Centre Market  

    9.1. China Cloud Based Contact Centre Market Overview  

    9.2. China Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F,$ Billion

    9.3. China Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F,$ Billion

    10. India Cloud Based Contact Centre Market  

    10.1. India Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    10.2. India Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    11. Japan Cloud Based Contact Centre Market  

    11.1. Japan Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    11.2. Japan Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    12. Australia Cloud Based Contact Centre Market  

    12.1. Australia Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    12.2. Australia Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    13. Indonesia Cloud Based Contact Centre Market  

    13.1. Indonesia Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    13.2. Indonesia Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    14. South Korea Cloud Based Contact Centre Market  

    14.1. South Korea Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    14.2. South Korea Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    15. Western Europe Cloud Based Contact Centre Market  

    15.1. Western Europe Cloud Based Contact Centre Market Overview

    15.2. Western Europe Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    15.3. Western Europe Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    16. UK Cloud Based Contact Centre Market  

    16.1. UK Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    16.2. UK Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    17. Germany Cloud Based Contact Centre Market  

    17.1. Germany Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    17.2. Germany Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    18. France Cloud Based Contact Centre Market  

    18.4. France Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    18.5. France Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    19. Eastern Europe Cloud Based Contact Centre Market  

    19.1. Eastern Europe Cloud Based Contact Centre Market Overview

    19.2. Eastern Europe Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    19.3. Eastern Europe Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    20. Russia Cloud Based Contact Centre Market  

    20.1. Russia Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    20.2. Russia Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    21. North America Cloud Based Contact Centre Market  

    21.1. North America Cloud Based Contact Centre Market Overview

    21.2. North America Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    21.3. North America Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    22. USA Cloud Based Contact Centre Market  

    22.1. USA Cloud Based Contact Centre Market Overview

    22.2. USA Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    22.3. USA Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    23. South America Cloud Based Contact Centre Market  

    23.1. South America Cloud Based Contact Centre Market Overview

    23.2. South America Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    23.3. South America Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    24. Brazil Cloud Based Contact Centre Market  

    24.1. Brazil Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    24.2. Brazil Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    25. Middle East Cloud Based Contact Centre Market  

    25.1. Middle East Cloud Based Contact Centre Market Overview

    25.2. Middle East Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    25.3. Middle East Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    26. Africa Cloud Based Contact Centre Market  

    26.1. Africa Cloud Based Contact Centre Market Overview

    26.2. Africa Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    26.3. Africa Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion

    27. Cloud Based Contact Centre Market Competitive Landscape And Company Profiles

    27.1. Cloud Based Contact Centre Market Competitive Landscape

    27.2. Cloud Based Contact Centre Market Company Profiles

    27.2.1. NICE Systems Ltd

    27.2.1.1. Overview

    27.2.1.2. Products and Services

    27.2.1.3. Strategy

    27.2.1.4. Financial Performance

    27.2.2. Genesys Telecommunications Laboratories Inc

    27.2.2.1. Overview

    27.2.2.2. Products and Services

    27.2.2.3. Strategy

    27.2.2.4. Financial Performance

    27.2.3. Five9 Inc

    27.2.3.1. Overview

    27.2.3.2. Products and Services

    27.2.3.3. Strategy

    27.2.3.4. Financial Performance

    27.2.4. Talkdesk

    27.2.4.1. Overview

    27.2.4.2. Products and Services

    27.2.4.3. Strategy

    27.2.4.4. Financial Performance

    27.2.5. 8x8 Inc

    27.2.5.1. Overview

    27.2.5.2. Products and Services

    27.2.5.3. Strategy

    27.2.5.4. Financial Performance

    28. Key Mergers And Acquisitions In The Cloud Based Contact Centre Market

    29. Cloud Based Contact Centre Market Future Outlook and Potential Analysis

    30. Appendix

    30.1. Abbreviations

    30.2. Currencies

    30.3. Historic And Forecast Inflation Rates

    30.4. Research Inquiries

    30.5. The Business Research Company

    30.6. Copyright And Disclaimer

List Of Tables

    Table 1: Global Historic Market Growth, 2017-2022, $ Billion
  • Table 2: Global Forecast Market Growth, 2022-2027F, 2032F, $ Billion
  • Table 3: Global Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 4: Global Cloud Based Contact Centre Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 5: Global Cloud Based Contact Centre Market, Segmentation By Deployment Mode, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 6: Global Cloud Based Contact Centre Market, Segmentation By Organisation Size, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 7: Global Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 8: Global Cloud Based Contact Centre Market, Split By Region, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 9: Global Cloud Based Contact Centre Market, Split By Country, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 10: Asia-Pacific, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 11: Asia-Pacific, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 12: China, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 13: China, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 14: India, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 15: India, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 16: Japan, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 17: Japan, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 18: Australia, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 19: Australia, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 20: Indonesia, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 21: Indonesia, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 22: South Korea, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 23: South Korea, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 24: Western Europe, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 25: Western Europe, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 26: UK, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 27: UK, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 28: Germany, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 29: Germany, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 30: France, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 31: France, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 32: Eastern Europe, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 33: Eastern Europe, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 34: Russia, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 35: Russia, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 36: North America, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 37: North America, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 38: USA, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 39: USA, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 40: South America, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 41: South America, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 42: Brazil, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 43: Brazil, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 44: Middle East, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 45: Middle East, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 46: Africa, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 47: Africa, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Table 48: NICE Systems Ltd Financial Performance
  • Table 49: Genesys Telecommunications Laboratories Inc Financial Performance
  • Table 50: Five9 Inc Financial Performance
  • Table 51: Talkdesk Financial Performance
  • Table 52: 8x8 Inc Financial Performance

List Of Figures

    Figure 1: Global Historic Market Growth, 2017-2022, $ Billion
  • Figure 2: Global Forecast Market Growth, 2022-2027F, 2032F, $ Billion
  • Figure 3: Global Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 4: Global Cloud Based Contact Centre Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 5: Global Cloud Based Contact Centre Market, Segmentation By Deployment Mode, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 6: Global Cloud Based Contact Centre Market, Segmentation By Organisation Size, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 7: Global Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 8: Global Cloud Based Contact Centre Market, Split By Region, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 9: Global Cloud Based Contact Centre Market, Split By Country, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 10: Asia-Pacific, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 11: Asia-Pacific, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 12: China, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 13: China, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 14: India, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 15: India, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 16: Japan, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 17: Japan, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 18: Australia, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 19: Australia, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 20: Indonesia, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 21: Indonesia, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 22: South Korea, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 23: South Korea, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 24: Western Europe, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 25: Western Europe, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 26: UK, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 27: UK, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 28: Germany, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 29: Germany, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 30: France, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 31: France, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 32: Eastern Europe, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 33: Eastern Europe, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 34: Russia, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 35: Russia, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 36: North America, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 37: North America, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 38: USA, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 39: USA, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 40: South America, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 41: South America, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 42: Brazil, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 43: Brazil, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 44: Middle East, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 45: Middle East, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 46: Africa, Cloud Based Contact Centre Market, Segmentation By Type, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 47: Africa, Cloud Based Contact Centre Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2022-2027F, 2032F, $ Billion
  • Figure 48: NICE Systems Ltd Financial Performance
  • Figure 49: Genesys Telecommunications Laboratories Inc Financial Performance
  • Figure 50: Five9 Inc Financial Performance
  • Figure 51: Talkdesk Financial Performance
  • Figure 52: 8x8 Inc Financial Performance
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Frequently Asked Questions

What is the definition of the cloud based contact centre market?

The cloud-based contact center refers to the hub of an organization where all inbound and outbound customer communications are managed. These are used to lower costs, boost ROI, increase scalability and flexibility, offer better customer and employee experiences, and enable companies to give cutting-edge capabilities that transform the historical contact center into a modern contact center and could be deployed in minutes with no upfront capital commitment. For further insights on the cloud based contact centre market, request a sample here

How will the cloud based contact centre market drivers and restraints affect the cloud based contact centre market dynamics? What forces will shape the cloud based contact centre industry going forward?

The cloud based contact centre market growth is aided by the increase in interest among global companies in investing in the cloud-based contact center sector. For further insights on the cloud based contact centre market, request a sample here

What is the forecast market size or the forecast market value of the cloud based contact centre market?

The cloud based contact centre market is expected to reach $54.41 billion in 2027 at a rate of 25.2%. For further insights on the cloud based contact centre market, request a sample here

How is the cloud based contact centre market segmented?

The global cloud based contact centre market is segmented as
1) By Type: Automatic Call Distribution, Agent Performance Optimization, Dialers, Interactive Voice Response, Computer Telephony Integration, Analytics and Reporting
2) By Component: Solutions, Services
3) By Deployment Mode: Private Cloud, Public Cloud
4) By Organisation Size: Small and Medium Enterprises (SMEs), Large Enterprises
5) By Vertical: BFSI, Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Other Verticals
For further insights on the cloud based contact centre market, request a sample here

Which region has the largest share of the cloud based contact centre market? What are the largest region's market size and growth rate?

North America was the largest region in the cloud based contact centre market in 2022. For detailed insights on the largest region's market size and growth rate, request a sample here.

Who are the major players in the cloud based contact centre market?

Key competitors in the cloud based contact centre market are, NICE Systems Ltd, Genesys Telecommunications Laboratories Inc, Five9 Inc, Talkdesk, 8x8 Inc, Cisco Systems Inc., Avaya Holdings Corp, Serenova LLC, Content Guru, Alvaria Inc., RingCentral Inc., Enghouse Interactive Inc, 3CLogic Inc, Ameyo, Twilio, Vocalcom, Evolve IP, Connect First Inc.. For further insights on the cloud based contact centre market, request a sample here.

What are the key trends in the cloud based contact centre market?

Major trends influencing the cloud based contact centre market include the adoption of new technologies. Major players in the cloud-based contact center sector are focused on the adoption of new technologies to sustain their marketplace. For further insights on the cloud based contact centre market, request a sample here.

What are the major opportunities in the cloud based contact centre market? What are the strategies for the cloud based contact centre market?

For detailed insights on the major opportunities and strategies in the cloud based contact centre market, request a sample here.

How does the cloud based contact centre market relate to the overall economy and other similar markets?

For detailed insights on cloud based contact centre market's relation to the overall economy and other similar markets, request a sample here.

What are the latest mergers and acquisitions in the cloud based contact centre industry?

For detailed insights on the mergers and acquisitions in the cloud based contact centre industry, request a sample here.

What are the key dynamics influencing the cloud based contact centre market growth? SWOT analysis of the cloud based contact centre market.

For detailed insights on the key dynamics influencing the cloud based contact centre market growth and SWOT analysis of the cloud based contact centre industry, request a sample here.