IT services providers apply technical expertise and knowledge to enable organizations to create, manage and optimize their IT processes. The information technology services industry breaks down into custom computer programming services, computer systems design services and computer related services.
North America was the largest region in the it services market in 2017, accounting for 33% market share. Western Europe was the second largest region accounting for 33% market share. Africa was the smallest region accounting for 1% market share.
Over the past five years, cloud software solutions have been gaining acceptance from companies across all industries. Cloud is a software delivery method where a vendor hosts a software application in a remote server and customers can access it through the internet. Cloud software solutions are widely used in customer relationship management (CRM), HR/payroll, project management and accounting software systems. For example, Vodafone is utilizing Salesforce.com’s software services to make connections through social media.
The companies covered are Microsoft, IBM, HP, Oracle, and Fujitsu.
The countries covered are USA, China, Germany, Brazil, Japan, UK, Spain, Russia, France, Australia, Italy, India and rest of the world.
The IT services market is segmented into Software and BPO Services; Hardware Support Services; and Cloud Services.
Hardware Support Services may be either be a reactive support, preventive-based support, or proactive support. Hardware support services are predominantly sold as maintenance contracts, which extend up to one to three-year duration. Hardware support services includes computer and peripherals support services, storage and servers support services, networking support services and others.
Software and BPO Services include application software programming services, computer program (software) development, computer software support services and web design services. Customers for software services include commercial establishments operating in manufacturing, telecoms, fast moving consumer goods (FMCG) verticals and other industries and government organizations.
Cloud Services refers to delivery of information technology resources and applications on-demand through the Internet platform. Companies in the cloud services industry provide access to servers, storage, databases and a broad set of application services managed by a hardware networking.