Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Report 2026

Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Overview

• Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) market size has reached to $77.69 billion in 2025 • Expected to grow to $173.61 billion in 2030 at a compound annual growth rate (CAGR) of 17.4% • Growth Driver: Surge In 5G Network Deployments Fueling The Growth Of The Market Due To Expanding Digital Infrastructure And Internet Of Things (IoT) Integration • Market Trend: Advanced Customer Engagement Platform Enhances Service Provider Interaction And Accelerates Digital Monetization • North America was the largest region in 2025 and Asia-Pacific is the fastest growing region.

What Is Covered Under Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market?

Next-generation operations support systems (OSS) and business support systems (BSS) refer to advanced, integrated software frameworks that enable telecom and network providers to efficiently manage their operations, services, and customer interactions. These systems combine automation, artificial intelligence, analytics, and cloud technologies to enhance network performance, streamline service delivery, and optimize business processes. They play a critical role in supporting digital transformation, enabling real-time decision-making, and ensuring seamless connectivity across complex network infrastructures. The main types of components in next-generation operations support systems (OSS) and business support systems (BSS) are software and services. Solutions refer to comprehensive software and technological frameworks designed to address complex business and operational challenges within an organization. It includes various architecture types, such as revenue management, network management systems, service assurance, account management, customer management, and service fulfillment, and is deployed through on-premises and cloud. It is used by various organization sizes, including small and medium enterprises and large enterprises, serving end-users, such as telecommunications, information technology (IT), banking, financial services, and insurance (BFSI), media and entertainment, and others.

What Is The Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Growth Forecast?

The next generation operations support systems (oss) and business support systems (bss) market size is expected to see rapid growth in the next few years. It will grow to $173.61 billion in 2030 at a compound annual growth rate (CAGR) of 17.4%. The growth in the forecast period can be attributed to support for network slicing monetization, genAI-powered customer service automation, integration with open digital architecture frameworks, real-time analytics for customer experience, automation of revenue assurance and fraud detection. Major trends in the forecast period include cloud-native oss/bss modernization programs, AI-driven service assurance and customer care, real-time charging and converged billing platforms, api-first architecture for partner ecosystems, automation for order management and fulfillment.

What Is The Driver Of The Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market?

The growing 5G network deployments are expected to propel the growth of the next generation operations support systems (OSS) and business support systems (BSS) market going forward. 5G network refers to the fifth generation of mobile communication technology that offers faster data speeds, lower latency, and improved connectivity to support advanced digital applications and smart devices. 5G network deployments are growing due to the rising demand for high-speed connectivity that can support the increasing number of Internet of Things (IoT) devices across industries. Next-generation operations support systems (OSS) and business support systems (BSS) solutions help 5G networks by enabling automated service provisioning, dynamic network management, real-time billing, and seamless customer experience across hybrid and cloud-native environments. For instance, in March 2025, according to 5G Americas, a US-based industry trade organization, in 2024, global 5G connections reached 2.25 billion, growing four times faster than 4G adoption, with projections indicating 8.3 billion fifth-generation connections by 2029, accounting for 59% of all global wireless technologies. Therefore, the growing 5G network deployments are driving the growth of the next generation of operations support systems (OSS) and business support systems (BSS) market.

Key Players In The Global Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market

Major companies operating in the next generation operations support systems (oss) and business support systems (bss) market are Huawei Technologies Co. Ltd., Accenture plc, International Business Machines Corporation (IBM), Oracle Corporation, Hewlett Packard Enterprise Company, Tata Consultancy Services Limited, Capgemini SE, Telefonaktiebolaget LM Ericsson, Nokia Corporation, NEC Corporation, Infosys Limited, ZTE Corporation, Tech Mahindra Limited, Amdocs Limited, Ciena Corporation, Sterlite Technologies Limited, Hansen Technologies Limited, Qvantel Oy, Cerillion plc, Subex Limited.

Global Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Trends and Insights

Major companies operating in the next-generation operations support systems (OSS) and business support systems (BSS) market are focusing on technological advancements, such as customer engagement platforms, to enhance service provider interaction, simplify omnichannel experiences, and accelerate digital monetization. Customer engagement platforms refer to software solutions that enable businesses to connect and interact with customers across various digital channels to strengthen relationships and improve customer experience. For instance, in February 2024, Amdocs Limited, a US-based telecommunications software and services company, launched CES24, the most advanced version of its Customer Experience Suite that spans business support, operations support, and network domains. The solution integrates artificial intelligence (AI)-powered assistants, omnichannel care, unified customer relationship management (CRM), and business and operational automation capabilities. This innovation enables telecommunication service providers to deliver seamless, hyper-personalized customer journeys, accelerate time-to-market for new offerings, and enhance monetization opportunities across both consumer and enterprise segments.

What Are Latest Mergers And Acquisitions In The Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market?

In October 2025, NEC Corporation, a Japan-based technology and telecommunications solutions company, acquires CSG International Inc. for $2.9 billion. Through this acquisition, NEC seeks to strengthen its operations support systems (OSS) and business support systems (BSS) software portfolio by integrating CSG’s expertise in monetization, customer engagement, digital enablement, and BSS solutions with NEC’s existing OSS/BSS business (operated through Netcracker Technology). This strategic move aims to create a unified, cloud-native platform that better supports telecom service providers in their digital transformation initiatives. CSG International is a US-based company developing OSS and BSS software and services for revenue management, subscriber monetization, and digital operations.

What Defines the Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market?

The next generation operations support systems (OSS) and business support systems (BSS) market consists of revenues earned by entities by providing services, such as system integration, network optimization, software customization, data analytics and reporting, managed network operations, maintenance and support, and digital transformation advisory. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

How is Market Value Defined and Measured?

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

What Key Data and Analysis Are Included in the Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Report 2026?

The next generation operations support systems (oss) and business support systems (bss) market research report is one of a series of new reports from The Business Research Company that provides market statistics, including industry global market size, regional shares, competitors with the market share, detailed market segments, market trends and opportunities, and any further data you may need to thrive in the next generation operations support systems (oss) and business support systems (bss) industry. The market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.