Operational Support System (OSS) Modernization Market Report 2026

Operational Support System (OSS) Modernization Market Overview

• Operational Support System (OSS) Modernization market size has reached to $16.34 billion in 2025 • Expected to grow to $31.42 billion in 2030 at a compound annual growth rate (CAGR) of 13.9% • Growth Driver: Expansion Of 5G Deployments Fuelling The Growth Of The Market Amid Growing Demand For Faster And More Reliable Connectivity • Market Trend: Integration Of Generative Artificial Intelligence (AI) To Improve Operational Efficiency • North America was the largest region in 2025 and Asia-Pacific is the fastest growing region.

What Is Covered Under Operational Support System (OSS) Modernization Market?

Operational support system (OSS) modernization refers to the process of upgrading and transforming the software and tools that help communication service providers manage and monitor their networks and operations. It focuses on aligning these systems with the latest digital, cloud, and automation technologies to enhance efficiency, agility, and scalability across network and service management functions. By modernizing OSS, organizations can streamline workflows, improve interoperability, and accelerate the delivery of innovative services. The main components of the operational support system (OSS) modernization comprise software and services. Software refers to advanced platforms and applications designed to upgrade legacy OSS infrastructures, enabling automated network management, improved service delivery, and streamlined operational efficiency for communication and IT service providers. These solutions are deployed through on-premises and cloud models, offering scalability, flexibility, and cost-effectiveness, and serve organizations of all sizes, including small and medium enterprises (SMEs) and large enterprises, and support various applications such as network management, service assurance, billing and revenue management, customer management, and others. The key end users include telecommunications, information technology (IT) and information technology enabled services (ITeS), banking, financial services and insurance (BFSI), healthcare, retail, and others.

What Is The Operational Support System (OSS) Modernization Market Growth Forecast?

The operational support system (oss) modernization market size is expected to see rapid growth in the next few years. It will grow to $31.42 billion in 2030 at a compound annual growth rate (CAGR) of 13.9%. The growth in the forecast period can be attributed to support for 5G and network slicing operations, intent-based orchestration adoption, genAI copilots for oss operations teams, real-time closed-loop automation, standardization around open digital architectures. Major trends in the forecast period include cloud-native oss transformation programs, aiops for network fault and performance management, api-first oss integration with partner ecosystems, automation of service assurance workflows, unified inventory and resource orchestration.

Global Operational Support System (OSS) Modernization Market Segmentation

1) By Component: Software, Services 2) By Deployment Mode: On-Premises, Cloud 3) By Organization Size: Small And Medium Enterprises, Large Enterprises 4) By Application: Network Management, Service Assurance, Billing And Revenue Management, Customer Management, Other Applications 5) By End-User: Telecommunications, Information Technology (IT) And Information Technology Enabled Services (ITeS), Banking, Financial Services, And Insurance (BFSI), Healthcare, Retail, Other End-Users Subsegments: 1) By Software: Operation Support Software, Network Management Software, Service Assurance Software, Inventory Management Software, Resource Management Software, Order Management Software, Performance Monitoring Software 2) By Services: Consulting Services, Implementation Services, Integration Services, Support And Maintenance Services, Managed Services, Training And Education Services

What Is The Driver Of The Operational Support System (OSS) Modernization Market?

The expansion of 5G deployments is expected to propel the growth of the operational support system (OSS) modernization market going forward. 5G refers to the fifth generation of mobile network technology that delivers faster data speeds, lower latency, and higher connection density than previous network generations. 5G adoption is rising due to the growing demand for faster and more reliable connectivity to support data-intensive applications and real-time digital services. Operational support system (OSS) modernization facilitates 5G expansion by enabling automated, scalable, and real-time management of complex, cloud-based network operations. For instance, in June 2025, according to 5G Americas, a US-based wireless industry trade association representing operators and manufacturers in the Americas, global 5G connections reached 2.4 billion in the first quarter of 2025 and are projected to reach 8 billion by 2029. Therefore, the expansion of 5G deployments is driving the growth of the operational support system (OSS) modernization industry.

Key Players In The Global Operational Support System (OSS) Modernization Market

Major companies operating in the operational support system (oss) modernization market are Huawei Technologies Co. Ltd, Accenture plc, International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, Hewlett Packard Enterprise Company, Tata Consultancy Services (TCS) Limited, Capgemini SE, Telefonaktiebolaget LM Ericsson, NEC Corporation, Nokia Corporation, Cognizant Technology Solutions Corporation, Infosys Limited, ZTE Corporation, HCL Technologies Limited, Wipro Limited, Tech Mahindra Limited, Amdocs Limited, Ciena Corporation, Comarch SA.

Global Operational Support System (OSS) Modernization Market Trends and Insights

Major companies operating in the operational support system (OSS) modernization market are focusing on incorporating innovations in OSS modernization, such as generative AI (GenAI), to enhance service agility, automation, and operational efficiency. GenAI is an advanced form of artificial intelligence that uses large language models and deep learning techniques to create new content, such as text, code, or configurations based on natural language prompts, enabling capabilities such as automated service design, intelligent configuration generation, and rapid product deployment. For instance, in November 2023, Cerillion, a UK-based telecommunications software provider, launched Cerillion 23.2, a GenAI-powered business support system (BSS) and OSS suite designed to simplify product catalog management, accelerate offer creation, and reduce time-to-market for telecom operators. The platform features natural-language-driven product configuration, AI-assisted offer design, and seamless integration with Microsoft Office 365 for cross-platform access. Cerillion 23.2 improves business agility, reduces manual configuration errors, and empowers non-technical teams to innovate faster, supporting the broader modernization of OSS environments.

What Are Latest Mergers And Acquisitions In The Operational Support System (OSS) Modernization Market?

In July 2025, Virtusa Corporation, a US-based digital engineering and information technology (IT) services provider, acquired Sincera Technologies for an undisclosed amount. With this acquisition, Virtusa strengthens its capabilities in data engineering, business support system (BSS) and operational support system (OSS) modernization, and AI-driven digital transformation for telecom operators. Sincera Technologies, a US-based provider of cloud and data solutions for the telecommunications industry, is known for its expertise in modernizing legacy BSS/OSS systems and enabling cloud-native network transformations.

Regional Insights

North America was the largest region in the operational support system (OSS) modernization market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in this market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in this market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

What Defines the Operational Support System (OSS) Modernization Market?

The operational support system (OSS) modernization market consists of revenues earned by entities by providing services such as consulting services, system integration services, implementation services, maintenance and support services, and training and education services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

How is Market Value Defined and Measured?

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

What Key Data and Analysis Are Included in the Operational Support System (OSS) Modernization Market Report 2026?

The operational support system (oss) modernization market research report is one of a series of new reports from The Business Research Company that provides market statistics, including industry global market size, regional shares, competitors with the market share, detailed market segments, market trends and opportunities, and any further data you may need to thrive in the operational support system (oss) modernization industry. The market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.