Global Sales Performance Management Market

The catalog management system refers to the software that consolidates and structures data of e-commerce products into a single, digital point of reference, which includes catalogs for both buyer and the merchant. It enables brand suppliers to deliver quality product data across a full catalog in a buyer's required format. The main types of catalog management systems are product catalogs and service catalogs. Product catalogs are a sort of marketing collateral that contains key product information to assist consumers in making a purchasing choice. These details include product features, dimensions, descriptions, availability, price, weight, color, customer reviews, and more. The different components include solutions, and services and are deployed through on-premises and cloud. The several enterprise sizes include large enterprises, and small and medium enterprises (SMEs) and are utilized in various industries such as telecom, IT, travel and hospitality, retail and e-commerce, media and entertainment, and other verticals. The catalog management system market research report is one of a series of new reports from The Business Research Company that provides catalog management system market statistics, including catalog management system industry global market size, regional shares, competitors with a catalog management system market share, detailed catalog management system market segments, market trends and opportunities, and any further data you may need to thrive in the catalog management system industry. This catalog management system market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry. The global catalog management system market size grew from $2.79 billion in 2022 to $2.85 billion in 2023 at a compound annual growth rate (CAGR) of 2.4%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The catalog management system market size is expected to grow to $3.1 billion in 2027 at a CAGR of 2.1%. The increase in demand from the e-commerce industry for catalog management solutions is expected to drive the growth of the catalog management system market going forward. Catalogs are a list of items, organized into different groups for different purposes. Catalog management refers to the process of keeping the product database structured, organized, and updated across all online sales channels. As people's movement was restricted owing to lockdowns, there was a surge in demand for online products, causing the e-commerce sector's growth to accelerate, resulting in a shift toward catalog management solutions. For instance, according to the Springbord, a US-based information service provider, Global e-commerce sales accounted for almost $26.7 trillion in online sales in 2020, with online retail sales increasing by 32.4% year over year in 2020, and by 39% in Q1 2021. Therefore, the increasing demand for catalog management solutions in the eCommerce industry drives the growth of the catalog management system market. Artificial intelligence and automation have emerged as a key trend gaining popularity in catalog management systems. The catalog management system is a process that enables brand suppliers to deliver quality product data across a full catalog. Artificial intelligence and automation are approaches and theories that are used to construct computers that can simulate intelligence. The catalog system's AI and automation improve product tagging, description, visualization, catalog insights, and other features. For instance, according to Vue.ai, a U.S.-based end-to-end retail automation platform, catalog system AI and automation improvements have resulted in a 51% increase in accuracy for better search and discovery, a 75% reduction in traditional photoshoot costs, a 40% increase in conversion rate, and a 30% increase in unique product views in 2021. In October 2021, Salsify, a US-based software company, acquired SKUvantage for an undisclosed amount. Through this acquisition, Salsify expands its commerce experience management network to Australia. SKUvantage is an Australia-based company that offers Commerce Experience Management (CommerceXM) platform. Major players in the catalog management system market are IBM, SAP, Oracle, Salsify, Coupa Software, ServiceNow, Proactis, Broadcom, Fujitsu, Comarch, Zycus, GEP, Ericsson, Amdocs, Episerver, Hansen Technologies, Vinculum, Claritum, eJeeva, SunTec, Plytix, Mirakl, Sellercloud, Vroozi, CatBase, Akeneo, nChannel, Contalog, and Sales Layer. North America was the largest region in the catalog management market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the catalog management system market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the catalog management system market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The catalog management system market includes revenues earned by entities by providing software tools that automate the processes of editing, adding, and modifying product information to organize and consolidate e-commerce product data at a single source. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The global catalog management system market is segmented - 1) By Type: Product Catalogs, Service Catalogs 2) By Component: Solutions, Services 3) By Deployment Type: On-Premises, Cloud 4) By Organization Size: Large Enterprises, Small and Medium Enterprises (SMEs) 5) By Vertical: BFSI, Retail and eCommerce, Telecom, IT, Media and Entertainment, Travel and Hospitality, Other Verticals

Management consulting is defined as advising and/or implementing services to organizations' management with the goal of improving the effectiveness of their business strategy, organizational performance, and operational processes. The main types of management consulting are operations advisory, financial advisory, technology advisory, strategy advisory, other consulting services, and HR advisory. HR advisory provides advice on human capital matters and/or offerings revolving around the HR function. The services are used by various industries, including IT services, manufacturing, financial services, mining, oil and gas, construction, and others. The different service providers include large enterprises, as well as small and medium-sized enterprises. The management consulting services market research report is one of a series of new reports from The Business Research Company that provides management consulting services market statistics, including management consulting services industry global market size, regional shares, competitors with a management consulting services market share, detailed management consulting services market segments, market trends and opportunities, and any further data you may need to thrive in the management consulting services industry. This management consulting services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry. The global management consulting services market grew from $976.34 billion in 2022 to $1,022.24 billion in 2023 at a compound annual growth rate (CAGR) of 4.7%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, surge in commodity prices, and supply chain disruptions, and affecting many markets across the globe. The management consulting services market is expected to grow from $1,184.03 billion in 2027 at a CAGR of 3.7%. Many clients of the management consulting services market are expanding globally and thus require more sophisticated and internationally-oriented services. Globalization is expected to pave the way for more joint ventures, foreign investments, global expansion, and multi-national companies setting up facilities in high-growth regions. Companies are increasingly forming joint ventures with firms in other countries to test the market. Similarly, some companies are looking to acquire an established company in a new market to minimise the risk. Furthermore, globalisation in the management consulting services industry is gaining momentum due to rapid growth in the internet, automation of consultancy processes, and developments in data security. In response to this, many domestic management consultancies have entered into new markets, collaborating with foreign groups to offer services in a wider range of countries. The outbreak of COVID-19 disease (COVID-19) has acted as a restraint on the management consulting services market in 2020 as governments globally imposed lockdowns and restricted trade, thereby limiting the need for professional services. COVID-19 is an infectious disease with flu-like symptoms including fever, cough, and difficulty breathing. The virus was first identified in 2019 in Wuhan, Hubei province, of the People’s Republic of China and has spread globally, including Western Europe, North America, and Asia. Steps by national governments to contain the transmission have resulted in a decline in economic activity with countries entering a state of "lock down" and the outbreak has had a negative impact on businesses throughout 2020 and into 2021. However, it is expected that the management consulting services market will recover from the shock over the forecast period as it is a "black swan" event and not related to ongoing or fundamental weaknesses in the market or the global economy. Artificial intelligence (AI) and automation are revolutionising the way management consultants explore data. AI and automation help management consultants handle such processes as processing and analysing massive amounts of data more efficiently and faster than an average human. It can also provide accurate insights in the areas of businesses such as sales, operations, supply chain, and more. For example, JLL, an American professional services and investment management company specialising in real estate, leverages an AI analysis system to drastically streamline workloads. The real estate consultancy advises on client portfolios that can be made up of anything between 1 and 100,000 properties, which traditionally took professionals weeks to analyze. In the consulting area, the information gathered through AI on sales channels, customer journeys, and client behaviour can help consultants identify new opportunities and develop effective strategies for advertising campaigns. According to Euan Cameron, PwC’s UK AI Leader, AI could add huge value to the management consulting sector, which traditionally was conservative and human-driven. Major companies in the management consulting market include Accenture, Deloitte Touche Tohmatsu Limited, Total SA, PwC, Ernst & Young, KPMG, Aon P.L.C, Aon Hewitt, McKinsey & Company, and Boston Consulting Group Inc. Western Europe was the largest region in the management consulting services market in 2022. North America was the second largest region in the management consulting services market. The regions covered in the management consulting services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa. The countries covered in the management consulting market are Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, USA, Venezuela, and Vietnam. The management consulting (MCS) market consists of revenue earned by that provide a range of services providing advice and assistance on organizational planning, financial budgeting, marketing strategies, human resource practices, administration policies and production and logistics scheduling. Such services include solutions for administrative management issues, strategic and organizational planning, business process improvement, human resource and personnel policies, developing marketing planning and strategy, productivity improvement, quality assurance and quality control. Management consulting providers undertake processes where human capital is the major input. They make available the knowledge and skills of their employees, often on an assignment basis, where an individual or team is responsible for the delivery of services to the client. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The global management consulting services market is segmented - 1) By Type: Operations Advisory, Financial Advisory, Technology Advisory, Strategy Advisory, Other Consulting Services, HR Advisory 2) By End Use Industry: IT Services, Manufacturing, Financial Services, Mining And Oil & Gas, Construction, Other End Use Industries 3) By Service Provider: Large Enterprise, Small and Medium Enterprise

Sales intelligence refers to the range of tech solutions that provide data to salespeople, which helps sales and marketing teams identify, analyze, present, and make use of data for their potential customers and their requirements. It is used to understand consumer behavior and target audience with the best products to fulfil their requirements. The main components of sales intelligence are software and services. Software solutions are used to improve the quality and quantity of sales leads that provide companies to use their internal and external data to find new opportunities. Sales intelligence solutions are used in different organization sizes such as large enterprises and small-medium enterprises (SMEs). Sales intelligence is deployed on-premises and cloud. Sales intelligence solutions are applied for lead management, data management, analytics and reporting, and others. Sales intelligence is used by end-users such as BFSI, IT and telecom, healthcare and life sciences, consumer goods and retail, media and entertainment, and other end users. The sales intelligence market research report is one of a series of new reports from The Business Research Company that provides sales intelligence market statistics, including sales intelligence industry global market size, regional shares, competitors with a sales intelligence market share, detailed sales intelligence market segments, market trends and opportunities, and any further data you may need to thrive in the sales intelligence industry. This sales intelligence market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry. The global sales intelligence market size grew from $3.05 billion in 2022 to $3.42 billion in 2023 at a compound annual growth rate (CAGR) of 12.2%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The sales intelligence market size is expected to grow to $5.49 billion in 2027 at a CAGR of 12.5%. The surge in demand for content optimization and data enrichment tools had driven the sales intelligence market. Data enrichment solutions enable businesses to maximize their data which offers new marketing opportunities, communication channels, and improved client targeting. Also, content optimization is equally important to reduce the danger of overloading as much new content is being created every day. For instance, according to the article published by iMpact learning center, a center for education, more than 1.3 million businesses, website publishers, and non-profits organizations are being benefited from using Google’s advertising solutions for content optimization. Hence, the demand for content optimization and related services will raise the demand for sales intelligence tools and will drive the market. The infusion of AI and ML capabilities to automate the pre-sales process has been a trend in the sales intelligence market. The infusion of artificial intelligence and machine learning has created a massive opportunity for companies to automate their pre-sales and sales process and improve sales leads. For instance, in September 2022,NielsenIQ BASES, a US-based new product, and innovation developmentintroduced BASES Creative Product AI, to test, screen, and optimize product formulations. BASES Creative Product AI is built with 100 models and algorithms, to create an artificial intelligence engine to predict performance and identify unique ways to optimize products and offers clients the to develop exciting new products for consumers. In July 2021, ZoomInfo Technologies Inc., a US-based software and data company that provides information and data for companies and business individuals acquired Chorus.ai for a deal of $575 million. The purchase of Chorus will help ZoomInfo Technologies Inc., achieve its goal of standing up for salespeople by assisting them in finding, connecting with, and selling to decision-makers at the businesses most likely to purchase their goods and services. Chorus.ai is a US-based company operating in sales analytics. Major players in the sales intelligence market are Clearbit, Demandbase, Inc., InsideView, LinkedIn Corporation, Oracle Corporation, Zoho Corporation, DiscoverOrg, Dun & Bradstreet Corporation, Data Axle, HG Insights, ZoomInfo Technologies LLC, HG Insights, LeadGenius, InfoGroup, UpLead, RelPro, DueDil, EverString, RingLead, Gryphon Networks, List Partners, FullContact, and Relationship Capital Partners Inc. North America was the largest region in the sales intelligence market in 2022 and is also expected to be the fastest-growing region in the forecast period. The regions covered in the sales intelligence market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the sales intelligence market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The sales intellignece market includes revenues earned by entities by personalizing the sales strategy, enriching and cleaning the existing customer data. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The global sales intelligence market is segmented - 1) By Component: Software, Services 2) By Organization Sizes: Large Enterprises, SMEs 3) By Deployment Type: On-Premises, Cloud 4) By Application: Lead Management, Data Management, Analytics and Reporting, Other Applications 5) By End User: BFSI, IT And Telecom, Healthcare And Life Sciences, Consumer Goods And Retail, Media And Entertainment, Other End Users

Performance elastomer refers to polymers composed of repeated units of a single monomer or multiple monomers constructed with the help of long chains of atoms, mainly carbon, hydrogen, and oxygen. These performance elastomers are used in manufacturing industrial products, lubricants, molds, tires, vehicle parts, prosthetics, and others. Performance elastomers have a unique combination of high-temperature performance, durability, superior electrical insulating capabilities, and transparency. The main types of performance elastomers are nitrile-based elastomers, fluoroelastomers, and silicone elastomers. Nitrile-based elastomers refer to emulsion polymers produced by using rubber polymerization techniques. It is used by automotive & transportation, healthcare, industrial machinery, building & construction, electrical & electronics and others. The performance elastomers market research report is one of a series of new reports from The Business Research Company that provides performance elastomers market statistics, including performance elastomers industry global market size, regional shares, competitors with an performance elastomers market share, detailed performance elastomers market segments, market trends and opportunities, and any further data you may need to thrive in the performance elastomers industry. This performance elastomers market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry. The global performance elastomers market size grew from $13.79 billion in 2022 to $15.11 billion in 2023 at a compound annual growth rate (CAGR) of 9.6%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services, and affecting many markets across the globe. The performance elastomers market size is expected to grow to $22.18 billion in 2027 at a CAGR of 10.1%. Increasing demand in the automotive and transport industry is expected to propel the performance elastomers market. Economies worldwide have been steadily growing, which has increased the standard of living, further increasing the purchasing power. The advent of the COVID-19 pandemic also resulted in individuals preferring a safer mode of transportation that promoted social distancing and thus boosted the growth of automobiles. With the increase in gas prices, there has also been wide adoption of EV vehicles that aim to reduce costs and increase efficiency. This increasing demand for automotive has led to a surge in the uses of performance elastomers in automobiles as they are lightweight and provides enormous design freedom for interior and exterior components. For instance, in April 2022, in a report published by European Automobile Manufacturers Association, in 2021, 79.1 million motor vehicles were produced worldwide, a 1.3% increase over 2020. Additionally, according to the Global EV Outlook 2021, consumers spent USD 120 billion on electric vehicle purchases in 2020, a 50% increase over 2019. Therefore, increasing vehicle production has led to a boost in performance elastomers' use, thus driving the performance elastomers market. The development of eco-friendly high-performance elastomers is a key trend gaining popularity in the performance elastomer market. Due to the increased environmental concern, the elastomers market is witnessing the need for eco-friendly elastomer products. Sustainable and bio-based elastomers products are a critical component for achieving these objectives. Many companies operating in performance elastomers are developing eco-friendly and safe elastomers for their clients to strengthen their market position. For instance, in May 2022, Dow, a US-based chemical and plastics manufacturer, developed ENGAGE REN, plant-based high-performance polyolefin elastomers used in sustainable footwear. This advancement ENGAGE REN polyolefin elastomers (POEs) are made from renewable energy and plant-based feedstock such as used cooking oil, allowing the footwear industry to reduce its carbon footprint while producing more sustainable products with the same outstanding quality, such as lightweight foams with equivalent hardness, improved abrasion resistance, and polymer consistency. In December 2021, Pexco LLC, a US-based manufacturer of plastic pipes, tubing, and plastic extrusion services, acquired Performance Elastomers Corporation (PEC) for an undisclosed amount. With this acquisition, Pexco will expand its silicone and thermoplastic elastomer products and widen its capabilities to include other high-performing polymer solutions to provide even greater value to customers in mobility, recreational vehicle, and truck aftermarkets, as well as expand into other industries where these specialized products are required. Performance Elastomers Corporation (PEC) is a US-based custom provider of rubber, silicone, and thermoplastic elastomer products. Major players in the performance elastomers market are Du Pont de Nemours, Arlanxeo, Zeon Chemicals LP, Solvay SA, Dow Corning Corporation, Wacker Chemie AG, Momentive Performance Materials Inc., 3M Company, Showa Denko, Mitsui Chemicals, JSR Corporation, Flexan LLC, Kg Kraiburg Tpe GmbH & Co Kg, Precision Polymer Engineering, Tosoh, Exxon Mobil Corporation, Lanxess and Lubrizol. Asia-Pacific was the largest region in the performance elastomers market in 2022. North America is expected to be the fastest-growing region in the forecast period. The regions covered in the performance elastomers market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the performance elastomers market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK and USA. The performance elastomer market consists of sales of fluoroelastomers such as fluorocarbons, perfluoroelastomers and fluorosilicone elastomers. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The global performance elastomers market is segmented - 1) By Type: Nitrile-Based Elastomers, Fluoroelastomers, Silicone Elastomers, Other Types 2) By End-Use Industry: Automotive And Transportation, Healthcare, Industrial Machinery, Building And Construction, Electrical And Electronics, Other End-Use Industry

Customer Identity and Access Management is an identification technology that enables businesses to manage customer identities and provide a secure and enhanced experience. The main types of components in consumer identity and access management (CIAM) are solutions and services. Consumer identity and access management solutions enable customer login, self-service identity management, permission and choice management, single sign-on (SSO), multi-factor authentication (MFA), access management, directory services, and data access governance. The different modes of deployment include cloud, on-premises and are deployed in various organization sizes such as large enterprises SMEs. It is implemented in various verticals such as banking, financial services, and insurance (BFSI), healthcare, IT and telecom, consumer goods and retail, energy and utility, the public sector, and others. The consumer identity and access management market research report is one of a series of new reports from The Business Research Company that provides consumer identity and access management market statistics, including consumer identity and access management industry global market size, regional shares, competitors with a consumer identity and access management market share, detailed consumer identity and access management market segments, market trends and opportunities, and any further data you may need to thrive in the consumer identity and access management industry. This consumer identity and access management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry. The global consumer identity and access management market size grew from $27.57 billion in 2022 to $32.75 billion in 2023 at a compound annual growth rate (CAGR) of 18.8%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The consumer identity and access management market size is expected to grow to $62.04 billion in 2027 at a CAGR of 17.3%. The increase in usage of internet of things (IoT) devices is expected to propel the growth of consumer identity and access management market in the forecast period. The internet of things (IoT) is a system of interrelated, internet-connected objects which can collect and transfer data over a wireless network without human intervention. IoT poses new security and privacy risks, possibly jeopardizing customer trust and the value of these new technologies. As a result, IoT organizations are adopting CIAM since it plays a critical role in ensuring user identity security. For instance, according to the TechJury Report, 35 billion IoT devices are projected to be installed across the world by the end of 2021. The growing technological advancements are shaping the consumer identity and access management market. Key players in the market are focusing on new technological innovations such as cloud-based services to gain a competitive advantage over competitors in the industry. For example, in February 2020, Amazon Web Service’s AWS Identity and Access Management introduced new control access based on cloud technology for requests on behalf of the users. Using this control, customers can now grant access to their IAM principals to launch the Amazon Elastic Compute Cloud (EC2) through AWS CloudFormation. In March 2021, Okta, a US-based IT service management company, acquired Auth0 for $6.5 billion in an all-stock transaction. Through this acquisition, Okta has built a strong leadership position in identity and access management (IAM) and customer identity and access (CIAM) sectors. Auth0 is a US-based company that provides customer identity and access (CIAM) services. Major players in the consumer identity and access management market are IBM, Microsoft, Okta, Ping Identity Corporation, ForgeRock, LoginRadius, Janrain Inc., Salesforce, SAP, Akamai Technologies, Onegini, Centrify Corporation, Mitek Systems Inc., LexisNexis Risk Solutions, GB Group PLC., Aware Inc., iWelcome, and Acuant Inc., North America was the largest region in the consumer identity and access management (CIAM) market in 2022. Europe was the second-largest market in the consumer identity and access management (CIAM) market. The regions covered in the consumer identity and access management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the consumer identity and access management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The consumer identity and access management market includes revenues earned by entities by offering solutions that allow businesses to collect and maintain customer identity to understand the customer better and tailor the products, services, and individual customer engagements. It offers quick, easy, unified and secure access across digital channels. Customer identity and access management (CIAM) allow businesses to collect and maintain customer identity to understand the customer better and tailor the products, services, and individual customer engagements. It also enables organizations to securely capture & manage profile data and control customer access to services and applications. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The global consumer identity and access management market is segmented - 1) By Component: Solutions, Services 2) By Deployment Mode: Cloud, On-Premises 3) By Organisation Size: Large Enterprises, SMEs 4) By Vertical: Banking, Financial Services, And Insurance (BFSI), Healthcare, IT And Telecom, Consumer Goods And Retail, Energy And Utility, Public Sector, Other Verticals

Cloud-based contact center refers to an application that is hosted on a web server and used by businesses to answer incoming and outgoing client calls. Cloud contact centres provide communication via a variety of platforms, including voice, email, social media, and chat, from any place and on any device. It is a full set of technologies, applications, and cloud-hosted solutions for contact centers in large companies which need multiple communication modes (such as messaging and phone calls), complex call routing, staff management, and analytics. The main types of cloud based contact centers are automatic call distribution, agent performance optimization, dialers, interactive voice response, computer telephony integration, analytics, and reporting. A telephone system that automatically receives incoming calls and sends them to an available agent is known as automated call distribution. The different components include services, and solutions and are deployed in public, private, and hybrid clouds. It is used in call routing and queuing, data integration and recording, chat quality and monitoring, real-time decision making, and workforce optimization and is implemented in various sectors such as banking, financial services and insurance (BFSI), IT and telecom, media, and entertainment, retail, logistics, and transport, healthcare, others. The cloud based contact center market research report is one of a series of new reports from The Business Research Company that provides cloud based contact center market statistics, including cloud based contact center industry global market size, regional shares, competitors with a cloud based contact center market share, detailed cloud based contact center market segments, market trends and opportunities, and any further data you may need to thrive in the cloud based contact center industry. This cloud based contact center market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry. The global cloud based contact center market size grew from $19.66 billion in 2022 to $24.09 billion in 2023 at a compound annual growth rate (CAGR) of 22.5%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The cloud based contact center market size is expected to grow to $53.6 billion in 2027 at a CAGR of 22.1%. The rising adoption of cloud based call centers is projected to drive the growth of the cloud based contact center market in the coming years. A network-based service in which a provider owns and controls contact center technology is known as cloud-based call centers. Cloud based call centers provide innovative solutions to address the company issues and remote services to enterprises on a subscription basis. According to CallMiner report 2020, a US-based software company develops speech analytics and interaction analytics software, to enhance the customer experience, 66% of call centers and contact centers seek to invest in advanced analytics. Therefore, the rising adoption of cloud based call centers fuels the growth of the cloud based contact center market. The growing technological advancements are shaping the cloud based call center market. Major companies operating in the cloud based call center sector are focused on developing technological solutions for cloud based call centers to strengthen their position in the industry. For instance, in April 2020, ServiceNow, a US-based software company, launched Contact-Center-as-a-Service working on artificial intelligence to provide IT supports in contact centers to increase the efficiency of operation at a lower cost. ServiceNow’s Cloud Call Center solutionoffers native integration of natural language AI technology, Lex, transcribe, IT workflow, and service desk capabilitiestautomate support tasks to improve both the caller and agent experience. In August 2020, TTEC Holdings a US-based customer experience technology and services company acquired VoiceFoundry for an undisclosed amount. The acquisition aims to create an end-to-end delivery solution for Amazon connect. Voice Foundry is a US-based company that is focused design and delivery of Amazon Connect, a cloud based enterprise contact center solution used around the globe, and is focused on helping businesses to improve customer engagement while maximizing the benefits of the cloud. Major players in the cloud based contact center market are Genesys Telecommunications Laboratories Inc., 3CLogic Inc., Avaya Contact Center (Avaya Group), Connect First Inc., Five9 Inc., 8X8 Inc., Aspect Software, RingCentral Inc., NICE Systems Ltd., Ameyo, Aircall SAS, Amazon Web Services Inc., Vocalcom Group, TalkdeskInc., Vonage, Serenova, Content Guru, Evolve IP, TCN Inc., Tata Consultancy Services Limited., and Worldline. North America was the largest region in the cloud based contact center market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cloud based contact center market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the cloud based contact center market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA. The cloud-based contact center market includes revenues earned by entities by providng automated call routing and multiple communication platforms. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The global cloud based contact center market is segmented - 1) By Type: Automatic Call Distribution, Agent Performance Optimization, Dialers, Interactive Voice Response, Computer Telephony Integration, Analytics And Reporting 2) By Component: Solution, Services 3) By Deployment: Public, Private, Hybrid 4) By Application: Call Routing And Queuing, Data Integration And Recording, Chat Quality And Monitoring, Real-Time Decision Making, Workforce Optimization 5) By End-User: Banking, Financial Services and Insurance (BFSI), IT And Telecom, Media And Entertainment, Retail, Logistics And Transport, Healthcare, Other End Users

CRM (customer relationship management software) software is designed to help the organization provide a unique and seamless customer experience and build better relationships by providing a complete picture of all customer interactions, tracking sales, organizing and prioritizing the opportunities, and facilitating collaboration across different teams. The main deployment types of customer relationship management (CRM) software are cloud CRM and on-premise CRM. Cloud CRM refers to CRM software in which the application and data are stored, or hosted, on the CRM provider's own servers in a datacenter and accessed via an internet browser. The software are used by small and mid-sized enterprises, large enterprises for sales, marketing, manufacturing, customer service, social networking, supply chain, distribution, and others. The customer relationship management (CRM) market research report is one of a series of new reports from The Business Research Company that provides customer relationship management (CRM) market statistics, including customer relationship management (CRM) industry global market size, regional shares, competitors with a customer relationship management (CRM) market share, detailed customer relationship management (CRM) market segments, market trends and opportunities, and any further data you may need to thrive in the customer relationship management (CRM) industry. This customer relationship management (CRM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry. The global crm software market size will grow from $128.25 billion in 2022 to $148.49 billion in 2023 at a compound annual growth rate (CAGR) of 15.8%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The global crm software market size is expected to grow to $263.1 billion in 2027 at a CAGR of 15.4%. Increasing number of customers of the organizations and the rising need for customer satisfaction are expected to benefit the customer relationship management software market in the forecast period. Organizations should offer customized services to customers, gain better knowledge of their purchasing habits and other details, develop cross-selling opportunities and create competitive differentiators to retain existing customers and to attract new customers. These drive the demand for the use of CRM software in organizations to understand their customers in a better way and to maintain a good relationship with them. For example, Apollo Hospitals has implemented custom designed CRM software of Veon Consulting which resulted in high user adoption, 27% cut in the timeline of the review process, efficient handling of patient visits and outcome which saved manual efforts by 42%, and effective reporting and dashboards which reduced number of travels by 50%. Rising number of security concerns are expected to limit the growth of companies in the customer relationship management software market during the forecast period. Security concerns have been increasing in the recent times due to online availability of personal data. CRM and similar software store large databases online and these data of customers are accessed by teams around the globe which poses the potential for mistreatment of data. The data in the CRM software and other software's faces security concerns including corporate/competitive espionage, fraud, ID theft, nations-state espionage and unauthorized sales of data to third-party. These issues restrict the growth of CRM software. For example, CRM software in Bank of America and Citibank were once hacked to steal the user log-in credentials. Social and Mobile CRM are increasingly integrating social media channels into CRM platforms to offer to its full capabilities on every smart device by having a real-time access at any place or time. This integration helps to achieve greater productivity, better customer experience, and access to more relevant information. Advertisers have embraced social media platforms to associate and share with customers for improving products and perceptions. These also help businesses to manage customer grievances, requests, and inquiries. More number of users can access the data using social and mobile CRM. For example, Wells Fargo has implemented social CRM to engage with the customers and improve their availability. Wells Fargo also uses CRM to solve customer queries. In October 2022, RealPage, a US-based real estate software and data company acquired Knock CRM for an undisclosed sum. As a result, RealPage will retain the brand Knock and pursues more business opportunities. Knock CRM is a US-based CRM and performance management platform for residential property management. Major players in the customer relationship management (CRM) software market are Salesforce, Microsoft, Oracle, SAP, Sugar, Zoho, Pipedrive, Hubspot, Act, Infusionsoft, Apptivo, Sage, Salesboom, Base, Insightly, Adobe, Genesys Telecommunications laboratories, Nice systems, Pega systems, Verint systems, Zendesk, Freshsales, BPM online, InfoFlo, Amo, vCita, Monday.com, Maximizer, Hotjar and nimble. Asia-Pacific was the largest region in the customer relationship management (CRM) software market in 2022. North America was the second largest region of the global customer relationship management (CRM) software market. The regions covered in the global customer relationship management (CRM) software market are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the customer relationship management (CRM) software market are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK and USA. The customer relationship management (CRM) software market includes revenues earned by entities by offering developing and distributing software that helps to build strong relationships with their customers. It analyzes the customer interactions and automates the activities identified with deals, advertising, and client support throughout the customer lifecycle. It causes the organizations to remain associated with their clients and improve productivity and furthermore helps in streamlining work forms. Some of the CRM software include Agile CRM, Recruit CRM, Sales mate CRM, NetSuite CRM. Values in this market are factory gate values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The global CRM software market is segmented - 1) By Deployment: Cloud CRM, On-Premise CRM 2) By Size of Enterprise: Small&Mid sized enterprises, Large enterprises 3) By Application: Sales, Marketing, Manufacturing, Customer service, Social networking, Supply chain, Distribution, Other Applications

Big data and analytics is the use of certain advanced analytics techniques on big data or very large datasets to generate business insights. It begins with data collection with predefined templates and forms, followed by data maintenance, data processing, and data analysis. The main analytics tools of big data and analytics are dashboard and data visualization, self-service tools, data mining and warehousing, reporting and others. Data visualization is the method of converting big data sets and metrics into charts, graphs, and other graphics. The resulting visual representation of data makes it easier to detect and convey real-time patterns, outliers, and fresh insights about the data. The analytics tools are deployed through on-premise and cloud mode for customer analytics, supply chain analytics, marketing analytics, pricing analytics, spatial analytics, workforce analytics, risk and credit analytics, transportation analytics and others. The big data tool and analytics are used by various end-use industries such as BFSI, retail, manufacturing, IT and telecom, government, healthcare, utility, others. The big data and analytics market research report is one of a series of new reports from The Business Research Company that provides big data and analytics market statistics, including big data and analytics industry global market size, regional shares, competitors with a big data and analytics market share, detailed big data and analytics market segments, market trends and opportunities, and any further data you may need to thrive in the big data and analytics industry. This big data and analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry. The global big data and analytics market size will grow from $92.06 billion in 2022 to $104.19 billion in 2023 at a compound annual growth rate (CAGR) of 13.2%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The global big data and analytics market size is expected to grow to $172.84 billion in 2027 at a CAGR of 13.5%. The growing investments in business intelligence, data analytics tools by major companies, and increasingly adopting different styles of analytics to resolve their business imperatives and personalize the service or product according to the customers' aspirations boosts the growth of the big data and analytics market. For instance, CostCo., a major retailer that collects its customer's data on purchases to provide personalized service was able to warn its customers who bought stone fruits to warn them of possible contamination using the analytics software instead of sending a blanket message to everyone. This increasing need to personalize the service to cater to the customers compels businesses to invest in data analytics tools, thereby increasing demand for the big data and analytics market. The shortage of skilled professionals is a major restraint for the big data and analytics market. Developing hardware, software and system integration require trained and specialized resources to handle data preparation, create predictive models, and integrate these into applications. The resources are either unavailable or too expensive to hire, which stifles the growth of the big data and analytics market. According to the US Bureau of Labor Statistics, 11.5 million new jobs will be created for data science and analytics by the year 2026. However, the lack of a skilled workforce to occupy the job vacancies hinders market growth. The agile process' success in software development and the development of the latest technologies have made it very popular in the innovation industry. Few leading-edge organizations use an agile approach to manage their data systems. Agile is a technique for designing applications or handling operations more effectively in IT organizations. Broadly, it's a collaborative methodology where cross-functional teams develop and create minimally viable products (MVPs) and features quickly, test them with consumers, and optimize and improve them in rapid iterations. The agile process helps to make changes in the workflow even in the later stages, which will help to work in the best interests of the client. Agile organizations have a 70% chance of being in the top quartile of organizational health, indicating the best long-term performance amongst competitors. These companies become more customer-centric, have higher revenue growth, and a more engaged workforce. In April 2022, Accenture, a global information technology company acquired Ergo for an undisclosed amount. The acquisition will broaden the Cloud First capabilities of Accenture and increases its customer base in the Hispanic South American market. Ergo is an Argentinian big data, analytics and artificial intelligence (AI) company. Major players in the big data and analytics market are IBM Corporation, Oracle Corporation, Microsoft Corporation, SAP SE, SAS Institute Inc., Teradata Corporation, Accenture, Salesforce, Cisco Systems, Tableau Software, Hewlett Packard Enterprise Development LP., Amazon Web Services,, Dell Inc., Cloudera, Musigma, Informatica, Alpine Data Labs, Alteryx, Amazon Web Services, BigML, Cognonto Corp., Couchbase, Inc., and Dataiku. Asia-Pacific was the largest region in the big data and analytics market in 2022. North America was the second largest region in the global big data and analytics market. The regions covered in the global big data and analytics market are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the big data and analytics market are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK and USA. The big data and analytics market includes revenues earned by entities by offering software used for data mining and predictive modeling. The sales consist of revenues generated by establishments that are primarily engaged in the development of software for big data and analytics like Hadoop, Tableau and Qubole. Values in this market are factory gate values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. Only goods and services traded between entities or sold to end consumers are included. The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products. The global big data and analytics market is segmented - 1) By Analytics Tools: Dashboard & Data Visualization, Self-Service Tools, Data Mining & Warehousing, Reporting, Other Analytics Tools 2) By Deployment Mode: On-Premise, Cloud 3) By End Use Industry: BFSI, Retail, Manufacturing, IT and Telecom, Government, Healthcare, Utility, Other End Use Industries 4) By Application: Customer Analytics, Supply Chain Analytics, Marketing Analytics, Pricing Analytics, Spatial Analytics, Workforce Analytics, Risk & Credit Analytics, Transportation Analytics, Other Applications