The Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview 2025 report reveals that the market size has grown significantly over the past few years, with projections indicating further expansion.
What are the Historical Growth Trends in the Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market?
The market size of artificial intelligence (AI) in customer relationship management (crm) has shown significant growth recently. In 2024, the market size was $8.09 billion and it is predicted to increase to $11.04 billion in 2025, demonstrating a compound annual growth rate (CAGR) of 36.5%.
What are the 2025 Market Projections: Forecasted Size & Growth Rate for the Artificial Intelligence (AI) In Customer Relationship Management (CRM) Industry?
The Artificial Intelligence (AI) in Customer Relationship Management (CRM) market is forecasted to reach $38.01 billion in size by 2029, with a Compound Annual Growth Rate (CAGR) of 36.2%.
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What are the Key Growth Drivers Fueling the Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market?
The key drivers in the artificial intelligence (ai) in customer relationship management (crm) market are:
• Growth of cloud-based solutions
• Rising demand for omnichannel engagement
• Increased investment in AI research and development
• Expansion of data sources and rising focus on customer experience
Global Market Segmentation: Identifying Major Artificial Intelligence (AI) In Customer Relationship Management (CRM) Industry Segments
The artificial intelligence (AI) in customer relationship management (crm) market covered in this report is segmented –
1) By Type: Machine Learning, Natural Language Processing, Image and Speech Recognition, Predictive Analytics, Chatbots And Virtual Assistants
2) By Component: Software, Services
3) By Application: Sales Automation, Customer Service And Support, marketing Personalization, Customer Data Analysis, Lead Scoring And Qualification\
4) By End-Use Industry: Banking, Financial Services And Insurance (BFSI), Retail And E-commerce, Information Technology (IT) And Telecommunications, Healthcare, Manufacturing, Other End-Use Industries
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What are the emerging Trends Shaping the Future of the Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market?
The key trends in the artificial intelligence (ai) in customer relationship management (crm) market are:
• The adoption of AI-powered chatbots in CRM is a notable trend.
• Enhanced personalization in CRM powered by AI is an emerging trend.
• Advanced predictive analytics facilitated by AI are transforming CRM.
• AI-driven measures for enhanced data privacy and security in CRM is an upcoming trend.
Who Are the Top Competitors & Leading Players in the Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market?
Major companies in the artificial intelligence (ai) in customer relationship management (crm) market are:
• Microsoft Corporation
• International Business Machines Corporation
• Oracle Corporation
• SAP SE
• Salesforce Inc.
• Adobe Inc.
• Genesys Telecommunications Laboratories Inc.
• HubSpot Inc.
• Zendesk Inc.
• Zoho Corporation Pvt. Ltd.
• Pegasystems Inc.
• Freshworks Inc.
• C3.ai Inc.
• SugarCRM Inc.
• Intercom Inc.
• Pipedrive Inc.
• Copper Inc.
• Insightly Inc.
• Conversica Inc.
• Streak Inc.
• Kreato CRM
• Spiro Technologies Inc.
• Nimble Inc.
• Vtiger Systems
• Salesflare Inc.
Regional Dominance: Which Area Leads the Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market?
North America was the largest region in the artificial intelligence (AI) in customer relationship management (CRM) market in 2024
