The Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview 2025 report reveals that the market size has grown significantly over the past few years, with projections indicating further expansion
What are the Historical Growth Trends in the Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market?
The SQM and CEM global market has experienced swift growth recently. It is projected to rise from $5.22 billion in 2024 to $5.91 billion in 2025, with a CAGR of 13.2%.
What are the 2025 Market Projections: Forecasted Size & Growth Rate for the Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Industry?
The Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Global Market is anticipated to reach a market size of $9.57 billion in 2029. The expected compound annual growth rate (CAGR) is 12.8%.
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What are the Key Growth Drivers Fueling the Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market?
The key drivers in the service quality management (sqm) and telco customer experience management (cem) market are:
• Anticipated rise in mobile operator services
• Expansion of cloud-based solutions for cost-effectiveness
• Adoption of open APIs for network capabilities
• Focus on proactive customer engagement.
Global Market Segmentation: Identifying Major Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Industry Segments
The service quality management (SQM) and telco customer experience management (CEM) market covered in this report is segmented –
1) By Product Type: Enterprise Feedback Management (EFM), Text Analytics, Speech Analytics, Web Analytics
2) By Support System: Internet Service Providers (ISP), Managed Service Providers (MSP), Telecom Service Providers (TSP)
3) By Channel: Company Website, Web, Call Mobile, Centre, Branch, Social Media
4) By End Users: Small And Medium Businesses, Enterprises
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What are the Emerging Trends Shaping the Future of the Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market?
The key trends in the service quality management (sqm) and telco customer experience management (cem) market are:
• The integration of emerging technologies is a prominent trend in the SQM and telco CEM market.
• The market is starting to notice a trend towards AI-driven personalization.
• Automation and self-service solutions are becoming more commonplace.
• There is an increasing emphasis on enhanced data analytics capabilities and proactive customer engagement.
Who Are the Top Competitors & Leading Players in the Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market?
Major companies in the service quality management (sqm) and telco customer experience management (cem) market are:
• Huawei Technologies Co. Ltd.
• Accenture PLC
• The International Business Machines Corporation
• Cisco Systems Inc.
• Oracle Corporation
• SAP SE
• The Hewlett Packard Enterprise Company
• Nokia Corporation
• Telefonaktiebolaget LM Ericsson
• NEC Corporation
• Capgemini SE
• Adobe Inc.
• Tech Mahindra Ltd.
• Amdocs Limited
• Ciena Corporation
• SAS Institute
• Genesys Cloud Services Inc.
• CSG International
• Verint Systems
• Calix Inc.
• Medallia Inc.
• Spirent Communications PLC
• Comarch SA
• InfoVista SAS
• Comviva
• Radisys Corporation
• Aria Systems Inc.
Regional Dominance: Which Area Leads the Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market?
North America was the largest region in the service quality management (SQM) and telco customer experience management (CEM) market in 2024
