The Social Customer Relationship Management Market Overview 2025 report reveals that the market size has grown significantly over the past few years, with projections indicating further expansion.
What are the Historical Growth Trends in the Social Customer Relationship Management Market?
The market size of the social customer relationship management sector has seen significant expansion recently. It is projected to increase from $150.17 billion in 2024 to $231.08 billion in 2025, showing a compound annual growth rate (CAGR) of 53.9%.
What are the 2025 Market Projections: Forecasted Size & Growth Rate for the Social Customer Relationship Management Industry?
The Social Customer Relationship Management Global Market is projected to reach $1284 billion in 2029, growing at a compounded annual growth rate (CAGR) of 53.5%.
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What are the Key Growth Drivers Fueling the Social Customer Relationship Management Market?
The key drivers in the social customer relationship management market are:
• Rise of conversational marketing
• Omnichannel integration
• Increased importance of privacy and data security measures
• Integration of AI-driven social insights and mobile-centric solutions
Global Market Segmentation: Identifying Major Social Customer Relationship Management Industry Segments
The social customer relationship management market covered in this report is segmented –
1) By Deployment Model: Cloud, On-Premises
2) By Functionality: Built-In Social CRM, Standalone Social CRM
3) By Organization Size: Small And Medium Sized Businesses (SMBs), Large Enterprises
4) By Application: Sales Automation, marketing, Customer Service And Support, Other Applications
5) By End Users: Information Technology And Telecom, Healthcare, Banking, Financial Services And Insurance (BFSI), Retail And E-Commerce, Education, Government, Hospitality, Transportation And Logistics, Manufacturing, Other End Users
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What are the Emerging Trends Shaping the Future of the Social Customer Relationship Management Market?
The key trends in the social customer relationship management market are:
• Rise of hyper-personalization is a notable trend shaping the future of the market.
• AI-driven social insights are increasingly influencing the market direction.
• Mobile-centric solutions are emerging as a significant trend in the market.
• Integration with augmented reality and virtual reality, and social commerce integration are anticipated future trends.
Who Are the Top Competitors & Leading Players in the Social Customer Relationship Management Market?
Major companies in the social customer relationship management market are:
• Microsoft Corporation
• International Business Machines Corporation
• Oracle Corporation
• SAP SE
• Salesforce Inc.
• Adobe Inc.
• SAS Institute
• ReplyApp Inc.
• HubSpot Inc.
• Pegasystems Inc.
• Zendesk
• Zoho Corporation
• Verint Systems
• RWS Holdings
• monday.com
• Freshworks Inc.
• Sprout Social Inc.
• Brandwatch
• Jive Software Inc.
• Agora Media SAS
• Bitrix Inc.
• Act-On Software Inc.
• VanillaSoft Inc.
• Insightly Inc.
• Clarabridge
Regional Dominance: Which Area Leads the Global Social Customer Relationship Management Market?
North America was the largest region in the social customer relationship management market in 2024
