The Voice Analytics Market Overview 2025 report reveals that the market size has grown significantly over the past few years, with projections indicating further expansion.
What are the Historical Growth Trends in the Voice Analytics Market?
The market size of the voice analytics sector has experienced swift growth recently. It's projected to expand from $1.3 billion in 2024 to $1.54 billion in 2025, with a Compound Annual Growth Rate (CAGR) of 18.5%.
What are the 2025 Market Projections: Forecasted Size & Growth Rate for the Voice Analytics Industry?
The Voice Analytics Global Market is projected to reach a size of $3.01 billion by 2029, growing at a compound annual growth rate (CAGR) of 18.2%.
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What are the Key Growth Drivers Fueling the Voice Analytics Market?
The key drivers in the voice analytics market are:
• Increasing need for customer insights
• Rising concerns about fraud and security
• Advancements in natural language processing (NLP)
• Demand for improved customer experience
Global Market Segmentation: Identifying Major Voice Analytics Industry Segments
The voice analytics market covered in this report is segmented –
1) By Components: Solutions, Services
2) By Organization Sizes: Small And Medium Enterprises (SMEs), Large Enterprises
3) By Deployment Mode: On-Premises, Cloud
4) By Application: Sentiment Analysis, Sales And marketing Management, Risk And Fraud Detection, Call Monitoring, Other Application
5) By Industry Verticals: Banking, Financial Services And Insurance (BFSI), Retail And E-Commerce, Healthcare, Telecommunication, Government And Defense, Other Industry Vertical
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What are the Emerging Trends Shaping the Future of the Voice Analytics Market?
The key trends in the voice analytics market are:
• The integration with edge computing is emerging as a significant trend in the voice analytics market.
• The incorporation of explainable AI is increasingly shaping the future of the market.
• The development of industry-specific solutions through voice analytics customization is a growing trend.
• Enhanced security measures using voice analytics for improved fraud detection and prevention are expected to influence the market significantly.
Who Are the Top Competitors & Leading Players in the Voice Analytics Market?
Major companies in the voice analytics market are:
• The International Business Machines Corporation
• Avaya Holdings Corp
• NICE Ltd.
• Verint Systems Inc.
• Five9
• Appen Limited
• Gong.io Inc.
• Nextiva, Inc.
• ThoughtSpot Inc.
• Uniphore Technologies Inc.
• Invoca, Inc.
• Calabrio Inc.
• CallMiner
• Symphony Communications
• Talkdesk Inc.
• Nexidia Inc.
• Ai Cure Technologies
• SESTEK Speech and Language Technologies Inc.
• EvaluAgent
• VoiceBase Inc.
• Beyond Verbal Communication, Ltd.
• Clarabridge Inc.
• VoiceSense Ltd.
• audEERING GmbH
• Xdroid Inc.
• Voci Technologies Incorporated
• Observe.AI
• ClearSpeed
• Tether Limited Inc.
• Chorus.ai
Regional Dominance: Which Area Leads the Global Voice Analytics Market?
North America was the largest region in the voice analytics market in 2024
