The Service Delivery Automation Market Overview 2025 report reveals that the market size has grown significantly over the past few years, with projections indicating further expansion.
What are the Historical Growth Trends in the Service Delivery Automation Market?
The size of the service delivery automation market has significantly expanded over the years. The market value is projected to rise from $9.27 billion in 2024 to $11.84 billion in 2025 with a Compound Annual Growth Rate (CAGR) of 27.7%.
What are the 2025 Market Projections: Forecasted Size & Growth Rate for the Service Delivery Automation Industry?
The Service Delivery Automation Global Market is projected to reach a size of $32.31 billion in 2029, with a predicted compound annual growth rate (CAGR) of 28.5%.
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What are the Key Growth Drivers Fueling the Service Delivery Automation Market?
The key drivers in the service delivery automation market are:
• Emphasis on end-to-end process automation
• Growth in cloud-based service delivery models
• Increased adoption of intelligent virtual agents
• Focus on customer experience and personalization
Global Market Segmentation: Identifying Major Service Delivery Automation Industry Segments
The service delivery automation market covered in this report is segmented –
1) By Type: IT Process Automation, Business Process Automation
2) By Component: Software, Services
3) By User Type: Large Enterprises, Small And Medium Enterprises
4) By Industry Vertical: BFSI, Healthcare, Travel, Hospitality And Leisure, It And Telecom, Manufacturing, Transport And Logistics, Retail, Others Vertical Industry
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What are the Emerging Trends Shaping the Future of the Service Delivery Automation Market?
The key trends in the industrial control systems (ics) security market are:
• Hyper automation for comprehensive automation solutions is a major emerging trend.
• There is a trend towards the integration of machine learning for predictive service delivery.
• The adoption of chatbots and virtual assistants is shaping the future of the market.
• Shift towards self-service and autonomous operations, including collaboration between humans and automated systems in service delivery, is a key trend.
Who Are the Top Competitors & Leading Players in the Service Delivery Automation Market?
Major companies in the service delivery automation market are:
• International Business Machines Corporation
• Xerox Corporation
• Blue Prism Group PLC
• Automation Anywhere Inc.
• CA Technologies
• Celaton Ltd
• Exilant Technologies Pvt. Ltd
• IPsoft Inc
• Sutherland Global Services Inc
• Arago Technology Ltd
• Accenture Inc.
• UiPath SRL
• Softomotive Solutions Ltd.
• Thoughtonomy Ltd.
• Kofax Inc.
• Neptune Intelligence Computer Engineering
• Pegasystems Inc.
• Redwood Software Inc.
• WorkFusion Inc.
• EdgeVerve Systems Limited
• HCL Technologies Limited
• Kryon Systems Ltd.
• AutomationEdge
• HelpSystems LLC
• KPMG International Cooperative
• Wipro Limited
• Infosys Limited
• Tata Consultancy Services Limited
• Cognizant Technology Solutions Corporation
• Capgemini SE
Regional Dominance: Which Area Leads the Global Service Delivery Automation Market?
North America was the largest region in the service delivery automation market in 2024
