Chatbot Global Market Report 2022 – By Type (Text, Voice, Hybrid), By Component (Solution, Services), By Platform (Standalone, Web-Based, Messenger-Based or Third Party), By Deployment (On-Premise, Cloud), By End-User (BFSI, Healthcare, IT and Telecommunication, Retail, Travel and Hospitality) – Market Size, Trends, And Global Forecast 2022-2026

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The chatbot market consists of sales of chatbots by entities (organizations, sole traders, and partnerships) that can range from simple one-line programs that respond to a simple question to sophisticated digital assistants that learn and adapt as they collect and process data to create increasingly personalized experiences. A chatbot is a computer program that simulates and interprets written or spoken human dialogue, allowing users to interact with digital gadgets in the same way they would interact with actual people.

The main types of chatbots are text, voice, and hybrid. Text bots are defined as software tools that can perform conversational and automated tasks. They help companies engage with their customers through sending automated texts and replies based on specific triggers and keywords in the customer's response. The different components include solutions and services, and involve various platforms such as standalone, web-based, messenger-based/third party, which are deployed on-premise or cloud. It is employed in BFSI, healthcare, IT and telecommunication, retail, travel and hospitality, and other end-users.

The chatbot market research report is one of a series of new reports from The Business Research Company that provides chatbot market statistics, including chatbot industry global market size, regional shares, competitors with a chatbot market share, detailed chatbot market segments, market trends and opportunities, and any further data you may need to thrive in the chatbot industry. This chatbot market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The global chatbot market size is expected to grow from $4.23 billion in 2021 to $5.43 billion in 2022 at a compound annual growth rate (CAGR) of 28.5%. The global chatbot market size is expected to grow to $13.89 billion in 2026 at a CAGR of 26.4%.

The rising adoption of smartphone users is expected to propel the growth of the chatbot market going forward. A smartphone is an electric device that provides a connection to a cellular network. Chatbots can simulate a conversation with the user in natural language through websites, messaging applications, or mobile apps. Chatbots on mobile phones can provide virtual assistance for a variety of user needs. For instance, according to the National Health Authority of India, a government agency in India, there were 1.18 billion mobile connections, 600 million smartphones, and 700 million Internet users in India in 2021, with a quarter-on-quarter increase of 25 million. Therefore, the rising adoption of smartphone users is driving the growth of the chatbot market.

Technological advancements have emerged as a key trend gaining popularity in the chatbot market. Major companies operating in the catboat market are focused on developing new technological solutions to strengthen their position in the market. For instance, in November 2021, ZeroShotBot, a US-based chatbot company, launched a new disruptive conversational AI technology that democratizes chatbots for both large and small organizations. It is the new technique of creating chatbots that can be scaled in hours and does not require any training data, allowing anyone with no coding knowledge or training to construct a fully functional chatbot.

In September 2019, Facebook (Meta Platforms Inc.), a US-based technology conglomerate, acquired Servicefriend for an undisclosed amount. With this acquisition, Facebook aims to support the launch of its cryptocurrency, Libra, and expand the portfolio. Servicefriend is an Israel-based hybrid chatbot startup, that develops bots for facilitating customer service through artificial intelligence messaging apps.

Major players in the chatbot market are International Business Machines Corporation (IBM), Microsoft Corporation, Google LLC, Amazon Web Services Inc, Nuance Communications Inc., Creative Virtual, Artificial Solutions, Inbenta, Next It Corp, Aivo, Conversica, LiveChat, Gupshup, Contus, SmartBots, Yellow Messenger, Kevit, eGain Corporation, Helpshift, Oracle, ServiceNow, Personetics, MindMeld, CogniCor, Yekaliva, Pypestream, Acuvate, Botsify Inc, Astute Solutions, and Haptik Inc.

North America was the largest region in the chatbot market in 2021. Asia-Pacific is expected to be the fastest-growing region in the global chatbot market during the forecast period. The regions covered in the chatbot market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa.

The countries covered in the chatbot market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA.

The global chatbot market is segmented -

1) By Type: Text, Voice, Hybrid

2) By Component: Solution, Services

3) By Platform: Standalone, Web-Based, Messenger-Based or Third Party

4) By Deployment: On-Premise, Cloud

5) By End-User: BFSI, Healthcare, IT and Telecommunication, Retail, Travel and Hospitality, Others

    Table Of Contents

    1. Executive Summary

    2. Chatbot Market Characteristics

    3. Chatbot Market Trends And Strategies

    4. Impact Of COVID-19 On Chatbot

    5. Chatbot Market Size And Growth

    5.1. Global Chatbot Historic Market, 2016-2021, $ Billion

    5.1.1. Drivers Of The Market

    5.1.2. Restraints On The Market

    5.2. Global Chatbot Forecast Market, 2021-2026F, 2031F, $ Billion

    5.2.1. Drivers Of The Market

    5.2.2. Restraints On the Market

    6. Chatbot Market Segmentation

    6.1. Global Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    Text

    Voice

    Hybrid

    6.2. Global Chatbot Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    Solution

    Services

    6.3. Global Chatbot Market, Segmentation By Platform, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    Standalone

    Web-Based

    Messenger-Based or Third party

    6.4. Global Chatbot Market, Segmentation By Deployment, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    On-Premise

    Cloud

    6.5. Global Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    BFSI

    Healthcare

    IT and Telecommunication

    Retail

    Travel and Hospitality

    Other End-Users

    7. Chatbot Market Regional And Country Analysis

    7.1. Global Chatbot Market, Split By Region, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    7.2. Global Chatbot Market, Split By Country, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    8. Asia-Pacific Chatbot Market

    8.1. Asia-Pacific Chatbot Market Overview

    Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

    8.2. Asia-Pacific Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    8.3. Asia-Pacific Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    9. China Chatbot Market

    9.1. China Chatbot Market Overview

    9.2. China Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F,$ Billion

    9.3. China Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F,$ Billion

    10. India Chatbot Market

    10.1. India Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    10.2. India Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    11. Japan Chatbot Market

    11.1. Japan Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    11.2. Japan Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    12. Australia Chatbot Market

    12.1. Australia Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    12.2. Australia Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    13. Indonesia Chatbot Market

    13.1. Indonesia Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    13.2. Indonesia Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    14. South Korea Chatbot Market

    14.1. South Korea Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    14.2. South Korea Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    15. Western Europe Chatbot Market

    15.1. Western Europe Chatbot Market Overview

    15.2. Western Europe Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    15.3. Western Europe Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    16. UK Chatbot Market

    16.1. UK Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    16.2. UK Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    17. Germany Chatbot Market

    17.1. Germany Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    17.2. Germany Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    18. France Chatbot Market

    18.4. France Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    18.5. France Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    19. Eastern Europe Chatbot Market

    19.1. Eastern Europe Chatbot Market Overview

    19.2. Eastern Europe Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    19.3. Eastern Europe Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    20. Russia Chatbot Market

    20.1. Russia Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    20.2. Russia Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    21. North America Chatbot Market

    21.1. North America Chatbot Market Overview

    21.2. North America Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    21.3. North America Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    22. USA Chatbot Market

    22.1. USA Chatbot Market Overview

    22.2. USA Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    22.3. USA Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    23. South America Chatbot Market

    23.1. South America Chatbot Market Overview

    23.2. South America Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    23.3. South America Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    24. Brazil Chatbot Market

    24.1. Brazil Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    24.2. Brazil Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    25. Middle East Chatbot Market

    25.1. Middle East Chatbot Market Overview

    25.2. Middle East Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    25.3. Middle East Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    26. Africa Chatbot Market

    26.1. Africa Chatbot Market Overview

    26.2. Africa Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    26.3. Africa Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

    27. Chatbot Market Competitive Landscape And Company Profiles

    27.1. Chatbot Market Competitive Landscape

    27.2. Chatbot Market Company Profiles

    27.2.1. International Business Machines Corporation (IBM)

    27.2.1.1. Overview

    27.2.1.2. Products and Services

    27.2.1.3. Strategy

    27.2.1.4. Financial Performance

    27.2.2. Microsoft Corporation

    27.2.2.1. Overview

    27.2.2.2. Products and Services

    27.2.2.3. Strategy

    27.2.2.4. Financial Performance

    27.2.3. Google LLC

    27.2.3.1. Overview

    27.2.3.2. Products and Services

    27.2.3.3. Strategy

    27.2.3.4. Financial Performance

    27.2.4. Amazon Web Services Inc

    27.2.4.1. Overview

    27.2.4.2. Products and Services

    27.2.4.3. Strategy

    27.2.4.4. Financial Performance

    27.2.5. Nuance Communications Inc.

    27.2.5.1. Overview

    27.2.5.2. Products and Services

    27.2.5.3. Strategy

    27.2.5.4. Financial Performance

    28. Key Mergers And Acquisitions In The Chatbot Market

    29. Chatbot Market Future Outlook and Potential Analysis

    30. Appendix

    30.1. Abbreviations

    30.2. Currencies

    30.3. Research Inquiries

    30.4. The Business Research Company

    30.5. Copyright And Disclaimer

List Of Tables

    Table 1: Global Historic Market Growth, 2016-2021, $ Billion
  • Table 2: Global Forecast Market Growth, 2021-2026F, 2031F, $ Billion
  • Table 3: Global Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 4: Global Chatbot Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 5: Global Chatbot Market, Segmentation By Platform, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 6: Global Chatbot Market, Segmentation By Deployment, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 7: Global Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 8: Global Chatbot Market, Split By Region, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 9: Global Chatbot Market, Split By Country, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 10: Asia-Pacific, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 11: Asia-Pacific, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 12: China, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 13: China, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 14: India, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 15: India, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 16: Japan, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 17: Japan, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 18: Australia, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 19: Australia, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 20: Indonesia, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 21: Indonesia, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 22: South Korea, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 23: South Korea, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 24: Western Europe, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 25: Western Europe, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 26: UK, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 27: UK, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 28: Germany, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 29: Germany, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 30: France, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 31: France, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 32: Eastern Europe, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 33: Eastern Europe, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 34: Russia, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 35: Russia, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 36: North America, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 37: North America, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 38: USA, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 39: USA, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 40: South America, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 41: South America, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 42: Brazil, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 43: Brazil, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 44: Middle East, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 45: Middle East, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 46: Africa, Chatbot Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 47: Africa, Chatbot Market, Segmentation By End-User, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Table 48: International Business Machines Corporation (IBM) Financial Performance
  • Table 49: Microsoft Corporation Financial Performance
  • Table 50: Google LLC Financial Performance
  • Table 51: Amazon Web Services Inc Financial Performance
  • Table 52: Nuance Communications Inc. Financial Performance

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