Global Customer Relationship Management Market Report 2024

Customer Relationship Management Global Market Report 2024 – By Component (Software, Services), By Deployment (On-Premises, Cloud), By Enterprise Size (Large Enterprises, Small And Medium-Sized Enterprises), By Application (Marketing And Sales Automation, Customer Management, Lead Generation And Customer Retention, Customer Support And Contact Centre, CRM Analytics, Social Media Management), By Vertical (Banking, Financial Services And Insurance (BFSI), Manufacturing, Information Technology And Telecommunications, Retail And Consumer Goods, Healthcare, Government, Transportation And Logistics, Other Vertical) – Market Size, Trends, And Global Forecast 2024-2033

Customer Relationship Management Global Market Report 2024

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Description Table Of Contents Tables & Figures Market Insights Related Reports

Customer Relationship Management Market Definition And Segments

Customer relationship management (CRM) is a strategic approach organizations employ to manage and analyze interactions with current and potential customers. It organizes, automates, and synchronizes sales, marketing, customer service, and technical support processes by enhancing customer satisfaction, streamlining business operations, and fostering long-term customer loyalty and retention.

The main types of components in customer relationship management are software and services. Software refers to the programs and applications used in customer relationship management (CRM), allowing businesses to manage interactions with customers efficiently. These are deployed through on-premises, and cloud and are used in various enterprise sizes such as large enterprises, and small and medium-sized enterprises. These are also used in various applications such as marketing and sales automation, customer management, lead generation, and customer retention, customer support and contact center, CRM analytics, social media management, and by various verticals such as banking, financial services and insurance (BFSI), manufacturing, information technology and telecommunications, retail and consumer goods, healthcare, government, transportation and logistics, others.

The customer relationship management market covered in this report is segmented –

1) By Component: Software, Services

2) By Deployment: On-Premises, Cloud

3) By Enterprise Size: Large Enterprises, Small And Medium-Sized Enterprises

4) By Application: Marketing And Sales Automation, Customer Management, Lead Generation And Customer Retention, Customer Support And Contact Centre, CRM Analytics, Social Media Management

5) By Vertical: Banking, Financial Services And Insurance (BFSI), Manufacturing, Information Technology And Telecommunications, Retail And Consumer Goods, Healthcare, Government, Transportation And Logistics, Other Vertical

The customer relationship management market size has grown rapidly in recent years. It will grow from $67.14 billion in 2023 to $77.99 billion in 2024 at a compound annual growth rate (CAGR) of 14.3%. The growth in the historic period can be attributed to increasing competition, growing customer expectations, evolving business models, regulatory compliance, rising customer acquisition costs, globalization, changing demographics.

The customer relationship management market size is expected to see rapid growth in the next few years. It will grow to $135.35 billion in 2028 at a compound annual growth rate (CAGR) of 14.8%. The growth in the forecast period can be attributed to mobile CRM adoption, focus on customer experience, emphasis on data analytics, integration with other business systems, subscription economy growth, rise of social CRM. Major trends in the forecast period include adoption of cloud-based solutions, integration of artificial intelligence, growth in demand for omnichannel platforms, development of mobile applications, collaboration between providers and vendors, expansion of functionalities to include social media, adoption of automation tools, integration with marketing automation platforms.

Digital Channel Adoption Fuels CRM Market Growth

The growing use of digital channels by customers is expected to propel the growth of the customer relationship management market going forward. Digital channels refer to online means of distributing social content, including owned, paid, and earned media. The use of digital channels is increasing due to accessibility and convenience, expanding internet connectivity, the rise of mobile devices, and advancements in technology, including artificial intelligence, virtual reality, and augmented reality. The digital channels provide businesses diverse opportunities to engage with customers, gather insights, and build lasting relationships. Through effective customer relationship management, which integrates and manages digital channels, businesses can enhance customer satisfaction, drive sales, and achieve long-term success. For instance, in February 2024, according to the Census Bureau, a US-based agency of the federal government, in 2023, U.S. e-commerce sales surged to $1.119 trillion, up 7.6% from 2022, surpassing the overall retail sales growth of 2.1%. Further, E-commerce sales accounted for 22.0% of retail sales, marking the highest penetration rate recorded. Therefore, the growing use of digital channels by customers is driving the growth of the customer relationship management market.

Major companies operating in the customer relationship management market are Microsoft Corporation, IBM Corporation, Oracle Corporation, SAP SE, Hewlett Packard Enterprise Development LP, Salesforce Inc., Adobe Inc., ServiceNow Inc., Amdocs Limited, Sage Group plc, NICE Systems Ltd., HubSpot Inc., Zoho Corporation, Pegasystems Inc., Zendesk Inc., WebMD LLC, Monday.com Ltd., Freshworks Inc., Jive Software, Acquia Inc., Ramco Systems, SugarCRM Inc., Insightly Inc., Copper CRM Inc., Verint Systems Inc., INFOR Inc., Aurea Inc., Nimble

Tech Innovations In CRM Enhancing Customer Interactions

Major companies operating in the customer relationship management market are focused on developing advanced software, such as AI Cloud, to optimize customer interactions and improve overall efficiency. AI Cloud is a customer relationship management suite that aims to revolutionize customer relationship management interactions using generative AI models such as Einstein GPT to boost productivity and efficiency. For instance, in June 2022, Salesforce Inc., a US-based cloud-based software company, launched AI Cloud, a suite of capabilities within a customer relationship management platform to enhance customer relationship management. It includes auto-generating personalized emails, chat replies, and content. Developers can benefit from auto-generating code and predicting bugs. This advancement signifies a shift towards more automated and personalized customer interactions, enabling businesses to streamline processes and provide tailored experiences at scale.

Zillow Group Boosts Real Estate CRM With Follow Up Boss Acquisition

In December 2023, Zillow Group, a US-based real estate marketplace company, acquired Follow Up Boss for an undisclosed amount. Through this acquisition, Zillow Group aims to enhance the real estate industry's buying and selling experience by providing improved tools and services to professionals. Further, Follow Up Boss will continue to operate independently, serving its existing client base, while Zillow Group plans to invest in developing new products and features to support agents and promote business growth. Follow Up Boss is a US-based company specializing in real estate customer relationship management (CRM) software.

North America was the largest region in the customer relationship management market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer relationship management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the customer relationship management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The customer relationship management market includes revenues earned by entities by providing services such as customer service, customer experience management, marketing automation, and service automation. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

The customer relationship management market research report is one of a series of new reports from The Business Research Company that provides customer relationship management market statistics, including customer relationship management industry global market size, regional shares, competitors with a customer relationship management market share, detailed customer relationship management market segments, market trends and opportunities, and any further data you may need to thrive in the customer relationship management industry. This customer relationship management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Customer Relationship Management Market Report Scope
Report AttributeDetails
Market Size Value In 2024 $77.99 billion
Revenue Forecast In 2033 $135.35 billion
Growth Rate CAGR of 14.8% from 2024 to 2033
Base Year For Estimation 2023
Actual Estimates/Historical Data 2018-2023
Forecast Period 2024 - 2028 - 2033
Market Representation Revenue in USD Billion and CAGR from 2024 to 2033
Segments Covered 1) By Component: Software, Services
2) By Deployment: On-Premises, Cloud
3) By Enterprise Size: Large Enterprises, Small And Medium-Sized Enterprises
4) By Application: Marketing And Sales Automation, Customer Management, Lead Generation And Customer Retention, Customer Support And Contact Centre, CRM Analytics, Social Media Management
5) By Vertical: Banking, Financial Services And Insurance (BFSI), Manufacturing, Information Technology And Telecommunications, Retail And Consumer Goods, Healthcare, Government, Transportation And Logistics, Other Vertical
Regional Scope Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Country Scope Australia; China; India; Indonesia; Japan; South Korea; Bangladesh; Thailand; Vietnam; Malaysia; Singapore; Philippines; Hong Kong; New Zealand; USA; Canada; Mexico; Brazil; Chile; Argentina; Colombia; Peru; France; Germany; UK; Austria; Belgium; Denmark; Finland; Ireland; Italy; Netherlands; Norway; Portugal; Spain; Sweden; Switzerland; Russia; Czech Republic; Poland; Romania; Ukraine; Saudi Arabia; Israel; Iran; Turkey; UAE; Egypt; Nigeria; South Africa
Key Companies Profiled Microsoft Corporation; IBM Corporation; Oracle Corporation; SAP SE; Hewlett Packard Enterprise Development LP; Salesforce Inc; Adobe Inc; ServiceNow Inc; Amdocs Limited; Sage Group plc; NICE Systems Ltd; HubSpot Inc; Zoho Corporation; Pegasystems Inc; Zendesk Inc; WebMD LLC; Monday.com Ltd; Freshworks Inc; Jive Software; Acquia Inc; Ramco Systems; SugarCRM Inc; Insightly Inc; Copper CRM Inc; Verint Systems Inc; INFOR Inc; Aurea Inc; Nimble
Customization ScopeRequest for Sample
Pricing And Purchase OptionsExplore Purchase Options

    Table Of Contents

    1. Executive Summary

    2. Customer Relationship Management Market Characteristics

    3. Customer Relationship Management Market Trends And Strategies

    4. Customer Relationship Management Market - Macro Economic Scenario

    4.1. Impact Of High Inflation On The Market

    4.2. Ukraine-Russia War Impact On The Market

    4.3. COVID-19 Impact On The Market

    5. Global Customer Relationship Management Market Size and Growth

    5.1. Global Customer Relationship Management Market Drivers and Restraints

    5.1.1. Drivers Of The Market

    5.1.2. Restraints Of The Market

    5.2. Global Customer Relationship Management Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)

    5.3. Global Customer Relationship Management Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

    6. Customer Relationship Management Market Segmentation

    6.1. Global Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    Software

    Services

    6.2. Global Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    On-Premises

    Cloud

    6.3. Global Customer Relationship Management Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    Large Enterprises

    Small And Medium-sized Enterprises

    6.4. Global Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    Marketing And Sales Automation

    Customer Management

    Lead Generation And Customer Retention

    Customer Support And Contact Centre

    CRM Analytics

    Social Media Management

    6.5. Global Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    Banking, Financial Services And Insurance (BFSI)

    Manufacturing

    Information Technology And Telecommunications

    Retail And Consumer Goods

    Healthcare

    Government

    Transportation And Logistics

    Other Vertical

    7. Customer Relationship Management Market Regional And Country Analysis

    7.1. Global Customer Relationship Management Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    7.2. Global Customer Relationship Management Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    8. Asia-Pacific Customer Relationship Management Market

    8.1. Asia-Pacific Customer Relationship Management Market Overview

    Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

    8.2. Asia-Pacific Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    8.3. Asia-Pacific Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    8.4. Asia-Pacific Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    9. China Customer Relationship Management Market

    9.1. China Customer Relationship Management Market Overview

    9.2. China Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

    9.3. China Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

    9.4. China Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

    10. India Customer Relationship Management Market

    10.1. India Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    10.2. India Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    10.3. India Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    11. Japan Customer Relationship Management Market

    11.1. Japan Customer Relationship Management Market Overview

    11.2. Japan Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    11.3. Japan Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    11.4. Japan Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    12. Australia Customer Relationship Management Market

    12.1. Australia Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    12.2. Australia Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    12.3. Australia Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    13. Indonesia Customer Relationship Management Market

    13.1. Indonesia Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    13.2. Indonesia Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    13.3. Indonesia Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    14. South Korea Customer Relationship Management Market

    14.1. South Korea Customer Relationship Management Market Overview

    14.2. South Korea Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    14.3. South Korea Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    14.4. South Korea Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    15. Western Europe Customer Relationship Management Market

    15.1. Western Europe Customer Relationship Management Market Overview

    15.2. Western Europe Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    15.3. Western Europe Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    15.4. Western Europe Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    16. UK Customer Relationship Management Market

    16.1. UK Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    16.2. UK Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    16.3. UK Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    17. Germany Customer Relationship Management Market

    17.1. Germany Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    17.2. Germany Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    17.3. Germany Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    18. France Customer Relationship Management Market

    18.1. France Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    18.2. France Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    18.3. France Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    19. Italy Customer Relationship Management Market

    19.1. Italy Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    19.2. Italy Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    19.3. Italy Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    20. Spain Customer Relationship Management Market

    20.1. Spain Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    20.2. Spain Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    20.3. Spain Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    21. Eastern Europe Customer Relationship Management Market

    21.1. Eastern Europe Customer Relationship Management Market Overview

    21.2. Eastern Europe Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    21.3. Eastern Europe Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    21.4. Eastern Europe Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    22. Russia Customer Relationship Management Market

    22.1. Russia Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    22.2. Russia Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    22.3. Russia Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    23. North America Customer Relationship Management Market

    23.1. North America Customer Relationship Management Market Overview

    23.2. North America Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    23.3. North America Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    23.4. North America Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    24. USA Customer Relationship Management Market

    24.1. USA Customer Relationship Management Market Overview

    24.2. USA Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    24.3. USA Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    24.4. USA Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    25. Canada Customer Relationship Management Market

    25.1. Canada Customer Relationship Management Market Overview

    25.2. Canada Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    25.3. Canada Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    25.4. Canada Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    26. South America Customer Relationship Management Market

    26.1. South America Customer Relationship Management Market Overview

    26.2. South America Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    26.3. South America Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    26.4. South America Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    27. Brazil Customer Relationship Management Market

    27.1. Brazil Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    27.2. Brazil Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    27.3. Brazil Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    28. Middle East Customer Relationship Management Market

    28.1. Middle East Customer Relationship Management Market Overview

    28.2. Middle East Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    28.3. Middle East Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    28.4. Middle East Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    29. Africa Customer Relationship Management Market

    29.1. Africa Customer Relationship Management Market Overview

    29.2. Africa Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    29.3. Africa Customer Relationship Management Market, Segmentation By Deployment

    , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    29.4. Africa Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

    30. Customer Relationship Management Market Competitive Landscape And Company Profiles

    30.1. Customer Relationship Management Market Competitive Landscape

    30.2. Customer Relationship Management Market Company Profiles

    30.2.1. Microsoft Corporation

    30.2.1.1. Overview

    30.2.1.2. Products and Services

    30.2.1.3. Strategy

    30.2.1.4. Financial Performance

    30.2.2. IBM Corporation

    30.2.2.1. Overview

    30.2.2.2. Products and Services

    30.2.2.3. Strategy

    30.2.2.4. Financial Performance

    30.2.3. Oracle Corporation

    30.2.3.1. Overview

    30.2.3.2. Products and Services

    30.2.3.3. Strategy

    30.2.3.4. Financial Performance

    30.2.4. SAP SE

    30.2.4.1. Overview

    30.2.4.2. Products and Services

    30.2.4.3. Strategy

    30.2.4.4. Financial Performance

    30.2.5. Hewlett Packard Enterprise Development LP

    30.2.5.1. Overview

    30.2.5.2. Products and Services

    30.2.5.3. Strategy

    30.2.5.4. Financial Performance

    31. Customer Relationship Management Market Other Major And Innovative Companies

    31.1. Salesforce Inc.

    31.2. Adobe Inc.

    31.3. ServiceNow Inc.

    31.4. Amdocs Limited

    31.5. Sage Group plc

    31.6. NICE Systems Ltd.

    31.7. HubSpot Inc.

    31.8. Zoho Corporation

    31.9. Pegasystems Inc.

    31.10. Zendesk Inc.

    31.11. WebMD LLC

    31.12. Monday.com Ltd.

    31.13. Freshworks Inc.

    31.14. Jive Software

    31.15. Acquia Inc.

    32. Global Customer Relationship Management Market Competitive Benchmarking

    33. Global Customer Relationship Management Market Competitive Dashboard

    34. Key Mergers And Acquisitions In The Customer Relationship Management Market

    35. Customer Relationship Management Market Future Outlook and Potential Analysis

    35.1 Customer Relationship Management Market In 2028 - Countries Offering Most New Opportunities

    35.2 Customer Relationship Management Market In 2028 - Segments Offering Most New Opportunities

    35.3 Customer Relationship Management Market In 2028 - Growth Strategies

    35.3.1 Market Trend Based Strategies

    35.3.2 Competitor Strategies

    36. Appendix

    36.1. Abbreviations

    36.2. Currencies

    36.3. Historic And Forecast Inflation Rates

    36.4. Research Inquiries

    36.5. The Business Research Company

    36.6. Copyright And Disclaimer

List Of Tables

    Table 1: Global Historic Market Growth, 2018-2023, $ Billion
  • Table 2: Global Forecast Market Growth, 2023-2028F, 2033F, $ Billion
  • Table 3: Global Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 4: Global Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 5: Global Customer Relationship Management Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 6: Global Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 7: Global Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 8: Global Customer Relationship Management Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 9: Global Customer Relationship Management Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 10: Asia-Pacific, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 11: Asia-Pacific, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 12: Asia-Pacific, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 13: China, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 14: China, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 15: China, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 16: India, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 17: India, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 18: India, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 19: Japan, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 20: Japan, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 21: Japan, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 22: Australia, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 23: Australia, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 24: Australia, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 25: Indonesia, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 26: Indonesia, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 27: Indonesia, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 28: South Korea, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 29: South Korea, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 30: South Korea, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 31: Western Europe, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 32: Western Europe, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 33: Western Europe, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 34: UK, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 35: UK, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 36: UK, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 37: Germany, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 38: Germany, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 39: Germany, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 40: France, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 41: France, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 42: France, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 43: Italy, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 44: Italy, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 45: Italy, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 46: Spain, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 47: Spain, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 48: Spain, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 49: Eastern Europe, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 50: Eastern Europe, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 51: Eastern Europe, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 52: Russia, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 53: Russia, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 54: Russia, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 55: North America, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 56: North America, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 57: North America, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 58: USA, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 59: USA, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 60: USA, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 61: Canada, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 62: Canada, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 63: Canada, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 64: South America, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 65: South America, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 66: South America, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 67: Brazil, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 68: Brazil, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 69: Brazil, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 70: Middle East, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 71: Middle East, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 72: Middle East, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 73: Africa, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 74: Africa, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 75: Africa, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Table 76: Microsoft Corporation Financial Performance
  • Table 77: IBM Corporation Financial Performance
  • Table 78: Oracle Corporation Financial Performance
  • Table 79: SAP SE Financial Performance
  • Table 80: Hewlett Packard Enterprise Development LP Financial Performance

List Of Figures

    Figure 1: Global Historic Market Growth, 2018-2023, $ Billion
  • Figure 2: Global Forecast Market Growth, 2023-2028F, 2033F, $ Billion
  • Figure 3: Global Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 4: Global Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 5: Global Customer Relationship Management Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 6: Global Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 7: Global Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 8: Global Customer Relationship Management Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 9: Global Customer Relationship Management Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 10: Asia-Pacific, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 11: Asia-Pacific, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 12: Asia-Pacific, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 13: China, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 14: China, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 15: China, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 16: India, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 17: India, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 18: India, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 19: Japan, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 20: Japan, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 21: Japan, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 22: Australia, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 23: Australia, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 24: Australia, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 25: Indonesia, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 26: Indonesia, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 27: Indonesia, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 28: South Korea, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 29: South Korea, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 30: South Korea, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 31: Western Europe, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 32: Western Europe, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 33: Western Europe, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 34: UK, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 35: UK, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 36: UK, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 37: Germany, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 38: Germany, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 39: Germany, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 40: France, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 41: France, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 42: France, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 43: Italy, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 44: Italy, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 45: Italy, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 46: Spain, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 47: Spain, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 48: Spain, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 49: Eastern Europe, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 50: Eastern Europe, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 51: Eastern Europe, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 52: Russia, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 53: Russia, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 54: Russia, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 55: North America, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 56: North America, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 57: North America, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 58: USA, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 59: USA, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 60: USA, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 61: Canada, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 62: Canada, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 63: Canada, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 64: South America, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 65: South America, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 66: South America, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 67: Brazil, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 68: Brazil, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 69: Brazil, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 70: Middle East, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 71: Middle East, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 72: Middle East, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 73: Africa, Customer Relationship Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 74: Africa, Customer Relationship Management Market, Segmentation By Deployment
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 75: Africa, Customer Relationship Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Figure 76: Microsoft Corporation Financial Performance
  • Figure 77: IBM Corporation Financial Performance
  • Figure 78: Oracle Corporation Financial Performance
  • Figure 79: SAP SE Financial Performance
  • Figure 80: Hewlett Packard Enterprise Development LP Financial Performance
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Frequently Asked Questions

What is the definition of the customer relationship management market?

Customer relationship management (CRM) is a strategic approach organizations employ to manage and analyze interactions with current and potential customers. It organizes, automates, and synchronizes sales, marketing, customer service, and technical support processes by enhancing customer satisfaction, streamlining business operations, and fostering long-term customer loyalty and retention. For further insights on the customer relationship management market, request a sample here

How will the customer relationship management market drivers and restraints affect the customer relationship management market dynamics? What forces will shape the customer relationship management industry going forward?

The customer relationship management market major growth driver - Digital Channel Adoption Fuels CRM Market Growth. For further insights on the customer relationship management market, request a sample here

What is the forecast market size or the forecast market value of the customer relationship management market?

The customer relationship management market size has grown rapidly in recent years. It will grow from $67.14 billion in 2023 to $77.99 billion in 2024 at a compound annual growth rate (CAGR) of 14.3%. The growth in the historic period can be attributed to increasing competition, growing customer expectations, evolving business models, regulatory compliance, rising customer acquisition costs, globalization, changing demographics. The customer relationship management market size is expected to see rapid growth in the next few years. It will grow to $135.35 billion in 2028 at a compound annual growth rate (CAGR) of 14.8%. The growth in the forecast period can be attributed to mobile CRM adoption, focus on customer experience, emphasis on data analytics, integration with other business systems, subscription economy growth, rise of social CRM. Major trends in the forecast period include adoption of cloud-based solutions, integration of artificial intelligence, growth in demand for omnichannel platforms, development of mobile applications, collaboration between providers and vendors, expansion of functionalities to include social media, adoption of automation tools, integration with marketing automation platforms. For further insights on the customer relationship management market, request a sample here

How is the customer relationship management market segmented?

The customer relationship management market is segmented
1) By Component: Software, Services
2) By Deployment: On-Premises, Cloud
3) By Enterprise Size: Large Enterprises, Small And Medium-Sized Enterprises
4) By Application: Marketing And Sales Automation, Customer Management, Lead Generation And Customer Retention, Customer Support And Contact Centre, CRM Analytics, Social Media Management
5) By Vertical: Banking, Financial Services And Insurance (BFSI), Manufacturing, Information Technology And Telecommunications, Retail And Consumer Goods, Healthcare, Government, Transportation And Logistics, Other VerticalFor further insights on the customer relationship management market, request a sample here

Which region has the largest share of the customer relationship management market? What are the other regions covered in the report?

North America was the largest region in the customer relationship management market in 2023. Asia Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer relationship management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. For further insights on the customer relationship management market, request a sample here.

Who are the major players in the customer relationship management market?

Major companies operating in the customer relationship management market are Microsoft Corporation, IBM Corporation, Oracle Corporation, SAP SE, Hewlett Packard Enterprise Development LP, Salesforce Inc., Adobe Inc., ServiceNow Inc., Amdocs Limited, Sage Group plc, NICE Systems Ltd., HubSpot Inc., Zoho Corporation, Pegasystems Inc., Zendesk Inc., WebMD LLC, Monday.com Ltd., Freshworks Inc., Jive Software, Acquia Inc., Ramco Systems, SugarCRM Inc., Insightly Inc., Copper CRM Inc., Verint Systems Inc., INFOR Inc., Aurea Inc., Nimble For further insights on the customer relationship management market, request a sample here.

What are the key trends in the customer relationship management market?

Major trend in the customer relationship management market - Tech Innovations In CRM Enhancing Customer Interactions. For further insights on the customer relationship management market, request a sample here.

What are the major opportunities in the customer relationship management market? What are the strategies for the customer relationship management market?

For detailed insights on the major opportunities and strategies in the customer relationship management market, request a sample here.

How does the customer relationship management market relate to the overall economy and other similar markets?

For detailed insights on customer relationship management market's relation to the overall economy and other similar markets, request a sample here.

What are the latest mergers and acquisitions in the customer relationship management industry?

For detailed insights on the mergers and acquisitions in the customer relationship management industry, request a sample here.

What are the key dynamics influencing the customer relationship management market growth? SWOT analysis of the customer relationship management market.

For detailed insights on the key dynamics influencing the customer relationship management market growth and SWOT analysis of the customer relationship management industry, request a sample here.