Smart Hospitality Market Report 2026

Smart Hospitality Market Overview

• Smart Hospitality market size has reached to $29.55 billion in 2025 • Expected to grow to $92.37 billion in 2030 at a compound annual growth rate (CAGR) of 25.4% • Growth Driver: IoT-Driven Transformation In Hospitality Experiences • Market Trend: Innovations In Robotics And Automation Enhance Guest Experience And Operational Efficiency In hotels • North America was the largest region in 2025.

What Is Covered Under Smart Hospitality Market?

The smart hospitality market refers to hospitality services in which smart electronic devices powered by the Internet of Things (IoT), automation, and artificial intelligence are used to control various functions and activities. It allows users to handle and control multiple services remotely. The primary purpose is to increase employee efficiency and advance guest service facilities and experiences. The main offerings of smart hospitality solutions and services The solutions offered refer to providing solutions such as hospitality consulting, hotel development, event management, spa and fitness development, and hospitality recruitment. The smart hospitality is deployed on the cloud and on-premises in hotels, cruise ships, and luxury yachts.

What Is The Smart Hospitality Market Growth Forecast?

The smart hospitality market size is expected to see exponential growth in the next few years. It will grow to $92.37 billion in 2030 at a compound annual growth rate (CAGR) of 25.4%. The growth in the forecast period can be attributed to increasing investments in smart hotels and resorts, rising demand for ai-driven personalization, expansion of sustainable hospitality operations, growing adoption of immersive guest technologies, increasing focus on remote service management. Major trends in the forecast period include increasing adoption of contactless guest services, rising deployment of smart room automation systems, growing integration of iot-based energy management, expansion of personalized guest experience platforms, enhanced focus on operational efficiency.

Global Smart Hospitality Market Segmentation

1) By Offering: Solution, Services 2) By Deployment Mode: Cloud, On-Premises 3) By End User: Hotel, Cruise, Luxury Yachts, Other End-Users Subsegments: 1) By Solutions: Property Management Systems (PMS), Guest Experience Management, Revenue Management Systems, Energy Management Solutions, Mobile Applications, Internet Of Things (IoT) Solutions, Contactless Technology 2) By Services: Consulting Services, Integration Services, Maintenance And Support Services, Training Services, Managed Services

What Is The Driver Of The Smart Hospitality Market?

The growing demand for enhanced smart IoT-based solutions is expected to propel the growth of the smart hospitality market. The Internet of Things (IoT) is a connected network that has the potential to significantly alter how hotels, resorts, cruise ships, casinos, restaurants, and other leisure services work. When IoT is combined with technologies such as user mobility and data analytics, a new paradigm in hospitality is created in which businesses collect data, interact with users, and automate processes to improve guest experiences. This adoption of IoT-based solutions improves processes by lowering operating costs, increasing productivity, and developing new services. For instance, in September 2024, according to the IoT Analytics GmbH, a Germany-based non-governmental organization, by the end of 2023 there were 16.6 billion connected IoT devices, reflecting a 15% increase from 2022, with IoT Analytics projecting a further 13% growth to 18.8 billion by the end of 2024. Additionally, the number of connected IoT devices is projected to reach 40 billion by 2030, a significant increase from the last market update in 2023. Therefore, the increase in the growing demand for enhanced smart IoT-based solutions will drive the smart hospitality industry.

Key Players In The Global Smart Hospitality Market

Major companies operating in the smart hospitality market are Cisco Systems Inc.; Honeywell International; IBM Corporation; Johnson Controls; NEC Corporation; Oracle Corporation; Schneider Electric SE; Siemens AG; Infor; Huawei Technologies; Samsung; BuildingIQ; Cloudbeds; Hotel Internet Services; Onity Inc.; Shiji Group; Ubiquity LLC; Zebra Technologies Corp.; Altronix Systems Inc.; Agilysys; Mews Systems; Protel Hotelsoftware; Guestline; Sabre Hospitality; Hotelogix; StayNTouch; Amadeus IT Group; eZee Technosys

Global Smart Hospitality Market Trends and Insights

Major companies operating in the smart hospitality market are focusing on developing advanced solutions, such as autonomous delivery robots, to enhance guest experiences, streamline operations, and improve service efficiency. Autonomous delivery robots refer to robotic systems designed to transport amenities, room-service items, and other materials within hotel environments without human intervention, thereby reducing staff workload and improving service speed. For instance, in June 2023, Relay Robotics, a US-based manufacturer of autonomous service robots for the hospitality industry, introduced the Relay2, a high-capacity hotel delivery robot capable of carrying twice the payload of previous models. Designed to support faster and more efficient delivery of guest amenities and room-service items, the Relay2 helps hotels improve operational efficiency while elevating overall guest satisfaction.

What Are Latest Mergers And Acquisitions In The Smart Hospitality Market?

In April 2024, Assa Abloy, a Sweden-based building materials company, acquired Axxess Industries Inc. for an undisclosed amount. This acquisition aims to enhance Assa Abloy's presence in the North American market and expand its product portfolio in access control and security solutions. Axxess Industries specializes in innovative door hardware and related products. Axxess Industries Inc. is a Canada-based company that specializes in providing advanced technology solutions.

Regional Insights

North America was the largest region in the smart hospitality market share in 2025. The regions covered in this market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in this market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain

What Defines the Smart Hospitality Market?

The smart hospitality market consists of revenues earned by entities by providing property management systems, network management systems, and integrated security management. The market value includes the value of related goods sold by the service provider or included within the service offering. The smart hospitality market also includes sales of solutions such as POS cashier systems and table-top ordering systems. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

How is Market Value Defined and Measured?

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified). The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

What Key Data and Analysis Are Included in the Smart Hospitality Market Report 2026?

The smart hospitality market research report is one of a series of new reports from The Business Research Company that provides market statistics, including industry global market size, regional shares, competitors with the market share, detailed market segments, market trends and opportunities, and any further data you may need to thrive in the smart hospitality industry. The market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.