The artificial intelligence ai enabled e commerce solutions market has seen considerable growth due to a variety of factors.
• The market size for e-commerce solutions powered by artificial intelligence (AI) has seen a swift expansion in recent years. The market size is projected to rise from $5.81 billion in 2024 to $6.73 billion in 2025, equating to a compound annual growth rate (CAGR) of 15.7%.
The historical growth surge is credited to a greater adoption rate of machine learning techniques, uptick in personalized shopping experiences, enhanced customer assistance via AI chatbots, improved product suggestion systems, and automation in managing inventory.
The artificial intelligence ai enabled e commerce solutions market is expected to maintain its strong growth trajectory in upcoming years.
• The market for AI-enabled e-commerce solutions is predicted to experience a swift expansion in the upcoming years, escalating to a worth of $11.9 billion in 2029 at a CAGR of 15.3%.
This projected growth trajectory can be attributed to factors such as the extended application of AI in detecting and preventing fraud, the rise of voice commerce interfaces, the incorporation of augmented reality into shopping experiences for an immersive feel, and the development of AI-powered visual search capabilities. The application of predictive analytics for devising dynamic pricing strategies is also a contributing factor. Additionally, the market growth during the forecast period will be shaped by crucial trends, including a heightened emphasis on sustainability and ethical AI applications, the advent of hyper-personalization by using sophisticated AI algorithms, the usage of AI for optimizing the supply chain and forecasting inventory management, the integration of AI-powered virtual shopping assistants and concierge services, and the the broadening usage of AI-fuelled recommendation engines across various channels.
The escalating need for fraud detection and prevention, boosted by the rising number of digital transactions, evolving fraudulent methods, and the increased complexity of intertwined systems, is predicted to fuel the growth of the AI-enabled e-commerce solutions market. Fraud detection and prevention encompass the proactivity of identifying, alleviating, and eradicating fraudulent occurrences through the adoption of advanced technological measures. Artificial Intelligence empowered e-commerce solutions bring to the table sophisticated abilities to detect and prevent fraudulent activities, thereby heightening trust, security, and effectiveness in online transactions. For instance, Cybersource, a payment gateway corporation located in the US, presented a survey, incorporating 1,072 merchants which showed an increase in global fraud practices like phishing, pharming, and whaling to 43% merchants from the previous 35% in 2022. There was also a noticeable rise in coupon, discount, and refund abuse from 25% to 30% in 2023. Consequently, the rise in fraud detection and prevention methods is fuelling the growth of the AI-powered e-commerce solutions market sector.
The artificial intelligence (AI) enabled e-commerce solutions market covered in this report is segmented –
1) By Technology: Deep Learning, Machine Learning, Natural Language Programming
2) By Deployment: On-Premises, Cloud
3) By Application: Customer Relationship Management, Supply Chain Analysis, Fake Review Analysis, Warehouse Automation, Merchandizing, Product Recommendation, Customer Service
Subsegments:
1) By Deep Learning: Image Recognition, Product Recommendations, Customer Behavior Prediction, Fraud Detection
2) By Machine Learning: Personalized Shopping Experience, Dynamic Pricing, Inventory Management, Sales Forecasting
3) By Natural Language Processing: Chatbots, Voice Search Optimization, Sentiment Analysis, Product Search And Filtering
In order to secure their lead in the market of e-commerce solutions powered by artificial intelligence (AI), leading corporations are prioritizing the creation of innovative conversational tools for product discovery. These tools, embedded with top-tier personalization technology like AI-driven shopping assistants, aim to transform the shopping experience into one that is highly personalized and seamless. An AI-powered shopping assistant is a digital aid utilizing AI to provide custom-tailored suggestions and support throughout online shopping. An example of this is Constructor, a US-based firm recognized for their forward-thinking e-commerce and AI solutions. In January 2024, the company introduced an AI Shopping Assistant (ASA) conversational discovery tool. This tool leverages transformers to fuel its product discovery abilities, enabling consumers to express their requirements in their natural language and receive recommendations for products and content designed to their needs. The ASA tailors the shopping experience by learning from each step taken by the customer during their shopping journey, thereby shaping the experience according to the customer's preferences, past interactions, and objectives. With the integration of generative AI and personalization technology, the ASA offers suggestions reminiscent of a trusted in-store salesperson, taking into account the customer's specific wishes and the real-time inventory of the e-commerce company.
Major companies operating in the artificial intelligence (AI) enabled e-commerce solutions market report are:
• Microsoft Corporation
• International Business Machines Corporation
• Oracle Corporation
• SAP SE
• Salesforce.com Inc.
• Adobe Inc.
• Shopify Inc.
• Sitecore Corporation A/S
• Bazaarvoice Inc.
• BigCommerce Pty. Ltd.
• BloomReach Inc.
• Yotpo Ltd.
• Commercetools GmbH
• Optimizely Inc.
• Magento Inc.
• RichRelevance Inc.
• Coveo Solutions Inc.
• Ada Support Inc.
• Elastic Path Software Inc.
• Inbenta Technologies Inc.
• Uberflip Inc.
• Nosto Solutions Ltd.
• Klevu Oy
• Landbot.io S.L.
• Hellotars Inc.
North America was the largest region in the artificial intelligence (AI)-enabled e-commerce solutions market in 2024. The regions covered in the artificial intelligence (AI) enabled e-commerce solutions market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.