How Has the Computer Aided Dispatch Market Evolved Historically and What is its Current Size?
The computer aided dispatch market has seen considerable growth due to a variety of factors.
• In recent times, there's been a swift expansion of the computer aided dispatch market size. It's predicted to increase from $2.09 billion in 2024 to $2.35 billion in 2025, reflecting a compound annual growth rate (CAGR) of 12.3%.
The growth witnessed in the historical period can be traced back to surging call volumes, the necessity for integration, emphasis on data analysis and reporting, mobile CAD applications, and the public's anticipation for quick responses.
What Is The Projected Growth Of The Computer Aided Dispatch Template Market?
The computer aided dispatch market is expected to maintain its strong growth trajectory in upcoming years.
• The expectations for the computer aided dispatch market size are promising, foreseeing a significant surge in the subsequent years. The market is projected to expand to $3.47 billion by 2029, accelerating at a compound annual growth rate (CAGR) of 10.3%.
This anticipated boost within the forecast period can be ascribed to factors such as cloud-based solutions, interoperability and standardization, increasing cybersecurity issues, a growing need for data analytics and reporting, and predictive analytics for resource distribution. Key trends that will be prominent during the forecast period encompass technological advancements, the integration of artificial intelligence, cloud-based CAD solutions, improved situational understanding, and a user-centered design approach and usability.
What Are The Key Drivers Fueling Growth In The Computer Aided Dispatch Market?
The computer-aided dispatch market is expected to experience significant growth due to the rising number of emergency calls. These calls are to request immediate assistance for situations that could harm lives, properties, or public safety and require immediate response from police, medical, and other emergency services. Various factors can explain the rise in emergency calls such as population growth, urbanization, technological enhancements that enable better access to emergency services, and variations in societal behaviors or demographics. Computer-aided dispatch enhances the efficiency of handling emergency calls by systematically and quickly coordinating response teams, optimizing the use of resources, and accelerating the dissemination of crucial information for effective crisis management. For instance, the National Health Service, a healthcare system based in the UK, reported that over 95,000 calls were made to the 111 helpline service in the UK in December 2024, marking an increase of approximately 24,500 calls from the previous month. Moreover, there were 5,411 red (life-threatening) calls to the ambulance service, representing 14.3% of all calls. Each day, an average of 175 immediate life-threatening calls were placed, marking an increase of 19 calls from November and registering as the second-highest record. Hence, the rise in emergency calls is a key driver for the growth of the computer-aided dispatch market.
What Are The Principal Market Segments In The Global Computer Aided Dispatch Industry?
The computer aided dispatch market covered in this report is segmented –
1) By Component: Computer Aided Dispatch Solutions, Computer Aided Dispatch Services
2) By Deployment Model: On-Premises, Cloud
3) By Organization Size: Small And Medium Enterprises (SMEs), Large Enterprises
4) By Application: Call Management, Reporting And Analysis, Dispatch Unit Management, Other Applications
5) By Industry Vertical: Government, Transportation, Healthcare, Utilities, Public Safety, Other Industry Verticals
Subsegments:
1) By Computer-Aided Dispatch Solutions: CAD Software Solutions, Mobile Dispatch Solutions, Integrated Dispatch Systems (Voice, Data, And GPS), Cloud-Based CAD Solutions, Analytics And Reporting Tools, Real-Time Location And Tracking Systems
2) By Computer-Aided Dispatch Services: Installation And Integration Services, Maintenance And Support Services, Training And Consulting Services, Managed Services (Outsourced Dispatch Operations), Customization And Configuration Services
Pre-Book The Computer Aided Dispatch Global Market Report 2025 Report For Swift Delivery And Comprehensive Insights:
What New Trends Are Influencing The Computer Aided Dispatch Market?
Leading firms in the computer-aided dispatch market are investing in the creation of cutting-edge products integrated with high-tech solutions, an example being the CAD System for Public Safety Partners. Their primary goal is to gain a competitive advantage in the marketplace. The mentioned system promotes smooth cooperation by establishing a unified platform for call-handling, incident management, resource distribution, and real-time communication, thereby assuring a well-organized and prompt response to emergencies. For example, in October 2023, Chatham County, a US government agency, initiated a sophisticated Computer Aided Dispatch (CAD) system to bolster its public safety operations. The system standardizes call handling, evaluates resource priorities based on caller feedback, and aids in the ongoing dispatch of emergency services during live calls. This system also enhances information sharing via automation, which enables the dispatch of the nearest first responder irrespective of their jurisdiction and optimizes response times.
Who Are the Key Players In The Computer Aided Dispatch Market?
Major companies operating in the computer aided dispatch market are:
• Motorola Solutions Inc.
• Hexagon AB
• Harris Computer Systems
• Tyler Technologies Inc.
• ZOLL Medical Corporation
• Nuance Communications Inc.
• Verint Systems Inc.
• Central Square Technologies LLC
• Tritech Software Systems
• Priority Dispatch Corporation
• Carbyne
• Avtec Inc.
• Zetron Inc.
• ProPhoenix Inc.
• Corti US
• Caliber Public Safety
• RapidDeploy Inc.
• Integrated Communications Inc.
• eFORCE Software
• Cody Systems
• Spillman Technologies Inc.
• Traumasoft LLC
• Sun Ridge Systems Inc.
• Girikon Inc.
• Mark43 Inc.
• Southern Software Inc.
What Are The Regional Insights Into The Computer Aided Dispatch Market?
North America was the largest region in the computer aided dispatch market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the computer aided dispatch market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
