The end user experience monitoring (EUEM) market has grown exponentially, increasing from $2.86 billion in 2023 to $3.46 billion in 2024, reflecting a CAGR of 20.9%. This growth is driven by the emergence of advanced analytics and AI-driven solutions, expansion of digital and mobile channels, rapid urbanization, and a growing number of agents to enhance the end-user experience. The market is projected to see continued exponential growth, reaching $7.41 billion by 2028, with a CAGR of 21.0%. The forecast period's growth is attributed to a focus on improving customer experience, rising demand for monitoring devices and applications, the shift to remote work, digital transformation, and a user-centric approach. Major trends include increased investment in advanced technology, integration of AI and ML into EUEM devices, and ongoing product innovations.
Global End User Experience Monitoring EUEM Market Key Driver
The user experience monitoring (EUEM) market is expected to benefit from the shift towards remote work. Remote work setups, which often involve working from home or other preferred locations, are driven by fewer interruptions, flexible schedules, reduced commute times, and lower overhead costs. Effective user experience monitoring in remote work environments helps track and analyze employee interactions with digital tools to ensure productivity. For instance, the Office for National Statistics reported that approximately 38% of employed adults worked remotely between April 27 and May 8, 2022, and about 40% had worked from home at least once in the past week during the period from January 25 to February 5, 2023. This shift towards remote work is propelling the growth of the EUEM market.
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Global End User Experience Monitoring EUEM Market Segments
The end user experience monitoring (EUEM) market covered in this report is segmented –
1) By Component: Product, Services
2) By Deployment Model: Cloud, On-Premise
3) By Organizational Size: Small And Medium-Sized Enterprise (SMEs), Large Enterprises
4) By Access Type: Web, Mobile
5) By Vertical: Banking, Financial Services, And Insurance, Information Technology (IT) And Telecommunications, Government And Public Sector, Retail And Consumer Goods, Healthcare And Life Sciences, Other Verticals
By Geography:The regions covered in the end user experience monitoring (EUEM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
North America was the largest region in the end user experience monitoring (EUEM) market in 2023. Europe is expected to be the fastest-growing region in the forecast period.
Major End User Experience Monitoring EUEM Industry Players
International Business Machines Corporation, Oracle Corporation, Broadcom Inc., SAP SE, Lumen Technologies Inc., Splunk Inc., BMC Software Inc., Micro Focus International, Datadog Inc., Dynatrace LLC, New Relic Inc., Riverbed Holdings Inc., AppDynamics Inc., Nexthink SA, SmartBear Software Inc., Catchpoint Systems Inc., Lakeside Software LLC, eG Innovations Inc., Aternity LLC, Instana Inc., AppNeta, CA Technologies, Stackify LLC
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End User Experience Monitoring EUEM Market Overview
End user experience monitoring (EUEM) refers to the practice of monitoring and managing the performance and quality of the experience that end users have while interacting with applications and services. It involves collecting data from the user's perspective to understand how they experience the software, network, and infrastructure. This data can include metrics related to application performance, system responsiveness, availability, and overall user satisfaction.
End User Experience Monitoring EUEM Global Market Report 2023 provides data on the global end user experience monitoring euem market such as market size, growth forecasts, segments and geographies, competitive landscape including leading competitors’ revenues, profiles and market shares. The end user experience monitoring euem market report identifies opportunities and strategies based on market trends and leading competitors’ approaches.
