The hardware support services market has seen considerable growth due to a variety of factors.
• There has been a robust expansion in the hardware support services market size over the previous years. It is projected to escalate from $1032.21 billion in 2024 to $1103.48 billion in 2025, marking a compound annual growth rate (CAGR) of 6.9%.
Factors contributing to this enlargement in the historic duration include the potent economic development in emerging markets and the affordability of skilled labor in these markets.
The hardware support services market is expected to maintain its strong growth trajectory in upcoming years.
• In the coming years, the market size for hardware support services is predicted to experience significant growth, expanding to $1486.97 billion in 2029 with a compound annual growth rate (CAGR) of 7.7%.
Factors contributing to market growth in the forecast period include an increase in demand for cloud-based hardware support services in developing regions, swift infrastructure changes, and an uptick in the usage of existing products. Other factors that will impact the market during the forecast period include strategic business consolidations, the shift towards cloud computing, the execution of predictive maintenance, the move towards environmentally friendly IT solutions and the emergence of new technologies.
As the concept of smart cities gains traction worldwide, it is anticipated that the need for computer hardware products and consequent hardware support services will rise, largely driven by government investments in this domain. The European Union, for instance, is aggressively supporting smart-city initiatives, setting aside funds for research and encouraging member nations to meet set sustainability goals. The notion of smart cities is also gaining popularity in emerging economies. Consider that globally, there are in excess of 1,000 smart city pilot schemes that are either in progress or set to commence, and nearly half of these are based in China. The integral aspects of the smart-city approach involves a network of systems and objects interconnected via a variety of technologies, including local, wired, and wireless networks. The advent and establishment of these smart cities invariably augment the demand for hardware support services.
The hardware support services market covered in this report is segmented –
1) By Type: Networking Support Services, Storage And Servers Support Services, Computer And Peripherals Support Services, Other Hardware Support Services
2) By Mode: Offline, Online
3) By Warranty Type: In Warranty, Out Of Warranty
Subsegments:
1) By Networking Support Services: Network Installation Services, Network Monitoring And Management, Network Security Services, Wireless Network Setup And Support
2) By Storage And Servers Support Services: Data Backup And Recovery Services, Storage Management And Optimization, Server Installation and Configuration, Server Maintenance And Upgrades
3) By Computer And Peripherals Support Services: Hardware Repair And Replacement, Peripheral Device Support, Software Installation And Troubleshooting, Technical Support For End-User Devices
4) By Other Hardware Support Services: Equipment Rental And Leasing Services, Consulting Services For Hardware Solutions, Warranty And Maintenance Plans, On-Site And Remote Technical Support
Cloud-based software solutions are increasingly being embraced by organisations from various sectors, as they eliminate the need for physical space necessary for software deployment. This refers to a mode of software delivery where the supplier hosts the software application on a distant server and it can be accessed by clients over the internet. As the use of cloud computing services heightens, so does the need for cloud data recovery systems. These disaster recovery tools are essential due to the vulnerability of cloud-stored data to cyber and malware intrusions. An example of this can be seen with Kroll Ontrack, a company that provides SharePoint and SQL server cloud data recovery services.
Major companies operating in the hardware support services market include:
• Intel Corporation
• Dxc Technology
• Dell Technologies Inc
• Cisco Systems. Inc.
• Telefonaktiebolaget lm Ericsson
• Huawei
• NEC Corporation
• International Business Machines Corporation
• Fujitsu Ltd.
• Oracle Corp
• Acer India Pvt. Ltd.
• Compuage Infocom Ltd.
• HCL Infosystems Ltd.
• Hewlett-Packard India Sales Pvt. Ltd.
• Ingram Micro India Pvt. Ltd.
• T-Systems
• Computacenter
• GFI Informatique
• Barco
• Accenture
• Capgemini
• ATOS
• DevsData LLC
• Britenet
• GTM Plus
• Sudolabs
• Limestone Digital
• CGI IT Czech Republic sro
• Star Storage
• RITS Professional Services sp. z o o
• DSSC Solutions Company
• BairesDev
• White Prompt
• BCA IT. Inc.
• MXM Sistemas
• CI&T
• BIX Technology
• Medilab Sistemas
• Luby Software
• Indicium
• e-Core
• WAZ
• Blue Chip Computer System
• Liveware Technologies LLC
• Shahico Technologies
• 9T9 Information Technology
• Purple X Technologies
• Hi-Tech Bahrain W.L. L
• Team Yamama
• Sariya Company Limited
• Xyte
• Rachip
• Ascop Technologies Limited
• Iot.nxt
Western Europe was the largest region in the hardware support services market in 2024. North America was the second largest region in the hardware support services market. The regions covered in the hardware support services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa