What is the Historic and Current Scenario of the Mobile CRM Software Market?
The mobile crm software market has seen considerable growth due to a variety of factors.
• The market for mobile CRM software has experienced swift expansion in recent years. Forecasts indicate an increase from $28.43 billion in 2024 to $31.61 billion in 2025, suggesting a compound annual growth rate (CAGR) of 11.2%.
Factors that have contributed to the growth during the historic period include the expansion of mobile workforce, the embracement of customer-focused business approaches, the requirement for improved productivity, the demand for immediate data insights, and the growing acceptance of the bring your own device (BYOD) policy.
What Are The Estimated Market Size And Expected Annual Growth Rates For Globa Mobile CRM Software Market?
The mobile crm software market is expected to maintain its strong growth trajectory in upcoming years.
• In the coming years, the mobile CRM software market is anticipated to experience substantial growth, reaching $57.17 billion by 2029 with a CAGR of 16.0%.
The expected growth in the forecast period could be due to the increased importance placed on customer interaction, data security, and improved user experience design. Major trends expected during this period encompass the development of voice-activated features, improved customer involvement via mobile channels, the use of geo-location and geo-fencing capabilities, collaboration, social integration, and the ability to customize and scale for various platforms.
Which Drivers Are Accelerating Growth In The Mobile CRM Software Market?
The global growth of the mobile CRM software market is projected to be accelerated by the increased uptake in sectors such as retail, banking, and finance. Mobile CRM provides a platform for customer data tracking across various departments within a bank, including service and loan origination. It is also useful in providing clients with a digital banking experience. ThriveMyWay, a blogging firm located in Bulgaria, reported in October 2022 that 92% of businesses stated the significance of CRM in achieving revenue targets. Furthermore, a cloud-based CRM platform known as SuperOffice indicates that 61% of organizations now view mobile CRM as a standard strategy for connecting with their customer base, with 65% of sales representatives using CRM meeting their targets. Consequently, the growing use of mobile CRM across retail, banking, and finance sectors is fuelling the expansion of the mobile CRM software market.
What Are The Key Segments Within The Global Mobile CRM Software Market?
The mobile CRM software market covered in this report is segmented –
1) By Type: Cloud Based, On-Premise
2) By Enterprise: Small Enterprise, Medium Enterprise, Large Enterprise
3) By Vertical: BFSI, Telecom, Healthcare, Retail, Automotive, Other Verticals
Subsegments:
1) By Cloud-Based: Software as a Service (SaaS) CRM, Multi-Tenant Cloud CRM, Single-Tenant Cloud CRM
2) By On-Premise: License-Based CRM Solutions, Customized On-Premise CRM
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How Are New Trends Impacting The Size Of The Mobile CRM Software Market?
The increasing convergence of artificial intelligence (AI) with CRM software is emerging as a critical trend in the mobile CRM software industry. AI-enhanced mobile CRM is capable of assessing performance based on productivity metrics, speed, success rate, and efficiency in a given period. It also manages completed leads, opportunities, accounts, and contacts. For instance, Salesforce, Inc, an American cloud software company, incorporated AI into their CRM analytics in April 2022 to offer more personalized customer experiences. This technology proves beneficial for sales managers, service leaders and personnel across a broad spectrum of sectors, including finance, manufacturing, consumer goods and communication.
Who Are the Key Players in the Mobile CRM Software Market?
Major companies operating in the mobile CRM software market include:
• Microsoft Corporation
• Oracle Corporation
• SAP SE
• Salesforce.com Inc.
• AMDOCS Holdings Inc.
• HubSpot Inc.
• Pegasystems Inc.
• Thryv Holdings Inc.
• Sybase Inc.
• Software AG
• Zoho Corporation
• Freshsales Inc.
• Zendesk Inc.
• Base CRM
• Pipedrive AS
• Creatio Inc.
• SugarCRM Inc.
• Nimble Inc.
• Insightly Corporation
• Agile CRM
• Pipeliner CRM
• Bitrix24 Inc.
• HarmonyPSA Inc.
• Infor CloudSuite CRM
• Less Annoying CRM Inc.
• Repsly Inc.
• Spiro Software
• Streak Inc.
What are the Regional Insights into the Mobile CRM Software Market?
North America was the largest region in the mobile CRM software market in 2024. The regions covered in the mobile CRM software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
