The office administrative services market has seen considerable growth due to a variety of factors.
• In recent times, the office administrative services market has witnessed significant expansion. It is projected to escalate from a market size of $271.57 billion in 2024 to an expected value of $298.09 billion in 2025, with a compound annual growth rate (CAGR) of 9.8%.
Factors such as business expansion, improved cost efficiency, emphasis on central activities, trends in globalization and outsourcing, and regulatory compliance have contributed to its case in the historic period.
The office administrative services market is expected to maintain its strong growth trajectory in upcoming years.
• The market size for office administrative services is predicted to experience considerable growth in the coming years, expanding to $424.7 billion by 2029 with a compound annual growth rate (CAGR) of 9.3%.
This growth during the forecast period is likely due to factors such as changing workforce dynamics, specific administrative support, flexibility and scalability, concentration on core competencies, and the embracing of hybrid work models. Key emerging trends for the forecast period consist of increased attention to employee wellness services, movement towards a paperless office, growth in outsourced administrative services, focus on diversity, equity, and inclusion initiatives, and the incorporation of intelligent office technologies.
The rise in the office administrative services market can be attributed to swift globalization and the embracing of cutting-edge technologies. Globalization is identified by the continued intermingling of economies, cultures, and societies worldwide due to technology, international trade of goods and services, as well as the circulation of capital, individuals, and information. As globalization pervades, companies are required to manage an expanding diversity of cultural backgrounds, which in turn, escalates the necessity for office administration. For example, a report from the World Bank, a US-based global financial organization, in June 2022 indicated that global growth decelerated from 5.7% in 2021 to 2.9% in 2022 due to significant economic interruptions. Forecasts for 2023 show a further drop to 2.1%, precipitated by elements like the economic effects of geopolitical frictions and pronounced inflation. The downturn affects both developed and emerging economies extensively. However, some regions are anticipated to witness a subtle recovery in 2024. Consequently, swift globalization is propelling the expansion of the office administrative services market.
The office administrative services market covered in this report is segmented –
1) By Type: Administrative Management Services, Business Management Services, Hospitality Management Services, Health Management Services, and Other Types - Office Administrative Services
Subsegments:
1) By Administrative Management Services: Office Administration And Support, Document Management Services, Scheduling And Appointment Management, Records Management
2) By Business Management Services: Project Management Services, Business Consulting Services, Financial And Accounting Services, Human Resources Management
3) By Hospitality Management Services: Event Planning And Coordination, Facilities Management, Front Office And Reception Services, Catering And Food Services Management
4) By Health Management Services: Medical Office Administration, Patient Scheduling And Billing Services, Health Information Management, Telehealth Administration Services
5) By Other Types - Office Administrative Services: IT Support Services, marketing And Public Relations Management, Legal Administrative Services, Customer Support And Call Center Services
Innovative developments such as robotic process automation (RPA), cloud computing, and software as a service are contributing to office administration applications. These apps provide solutions for billing, sales, and other operational tasks within a company. For instance, The Institute of Chartered Accountants of India, a reputed accounting organization based in India and overseen by the Ministry of Corporate Affairs, introduced complimentary task management or office management software for its practicing members in January 2023. This software aims to simplify task, document, account, customer, communication, and personal management. Chartered accountants can access this software by registering on the ICAI-hosted website, cacloud.ca.in. The program's objective is to offer 15+ fully integrated features, comprising workflow automation, web and mobile platforms, top-level security, comprehensive onboarding and training, among others.
Major companies operating in the office administrative services market include:
• Accenture plc
• Deloitte Touche Tohmatsu Limited
• PricewaterhouseCoopers LLP
• Ernst & Young Global Limited
• KPMG International Cooperative
• Randstad Holding NV
• Tata Consultancy Services Limited
• Adecco Group S.A.
• Sodexo SA
• Cognizant
• Infosys Limited
• Automatic Data Processing Inc.
• Aon plc
• Robert Half International Inc.
• TriNet Group Inc.
• Genpact Limited
• Conduent Incorporated
• The Hackett Group Inc.
• BDO USA LLP
• Mercer LLC
• HCL Technologies Limited
• NGA Human Resources Inc.
• International Business Machines Corporation
• Epiq Systems Inc.
• Profitmaster Business Process Outsourcing Inc.
• The Segal Group Inc.
• The Adecco Group
• ISP Group Inc.
• RK Advisors LLC
• e-Celtic Solutions Inc.
• Paychex Inc.
• Ultimate Software Group Inc.
• Willis Towers Watson plc
• Wipro Limited
• Xerox Corporation
Asia-Pacific was the largest region in the office administrative services market in 2024. The regions covered in the office administrative services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.