Global Artificial Intelligence (AI) In Customer Experience Market Report 2024

Artificial Intelligence (AI) In Customer Experience Global Market Report 2025 – By Component (Solution, Services), By Deployment Mode (Cloud-Based, On-Premise), By Organization Size (Large Enterprises, Small And Medium-Sized Enterprises (SMEs)), By Application (Chatbots And Virtual Assistants, Sentiment Analysis, Customer Behavior Analytics, Personalized Recommendations, Other Applications), By Industry Vertical (Retail And E-commerce, Banking, Financial Services, And Insurance (BFSI), Information Technology (IT) And Telecommunications, Healthcare, Travel And Hospitality, Media And Entertainment, Other Industry Verticals) – Market Size, Trends, And Global Forecast 2025-2034

Artificial Intelligence (AI) In Customer Experience Global Market Report 2025

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Artificial Intelligence (AI) In Customer Experience Market Definition

Artificial Intelligence (AI) in customer experience refers to the application of artificial intelligence technologies to enhance customer interactions and improve service quality. It involves using AI-driven tools and algorithms to personalize customer journeys, provide real-time support, and analyze customer feedback. This approach aims to increase customer satisfaction and loyalty while optimizing operational efficiency.

The main components in the artificial intelligence (AI) in customer experience market are solution and services. AI solutions are comprehensive software systems or platforms that leverage artificial intelligence to improve various aspects of customer experience. It offers deployment options through both cloud-based and on-premises modes, catering to organizations of various sizes, including large enterprises and small and medium-sized enterprises (SMEs). Applications within this market include chatbots and virtual assistants, sentiment analysis, customer behavior analytics, personalized recommendations, and others to support a range of industry sectors, including retail and e-commerce, banking, financial services, and insurance (BFSI), information technology (IT) and telecommunications, healthcare, travel and hospitality, media and entertainment, and others.

Artificial Intelligence (AI) In Customer Experience Market Segmentation

The artificial intelligence (AI) in customer experience market covered in this report is segmented –

1) By Component: Solution, Services

2) By Deployment Mode: Cloud-Based, On-Premise

3) By Organization Size: Large Enterprises, Small And Medium-Sized Enterprises (SMEs)

4) By Application: Chatbots And Virtual Assistants, Sentiment Analysis, Customer Behavior Analytics, Personalized Recommendations, Other Applications

5) By Industry Vertical: Retail And E-commerce, Banking, Financial Services, And Insurance (BFSI), Information Technology (IT) And Telecommunications, Healthcare, Travel And Hospitality, Media And Entertainment, Other Industry Verticals

Subsegments:

1) By Solution: AI-Powered Chatbots And Virtual Assistants, Sentiment Analysis Tools, Personalization Engines, Predictive Analytics For Customer Behavior, Customer Journey Mapping Tools, Voice And Speech Recognition Systems, AI-Based Recommendation Engines, AI-Driven Customer Feedback Analysis

2) By Services: AI Integration And Implementation Services, Consulting Services For Customer Experience Strategy, AI Model Training And Customization Services, Data Analytics And Reporting Services, Managed Services For AI-Powered Customer Experience, Post-Implementation Support And Maintenance, Customer Experience Optimization Services

Artificial Intelligence (AI) In Customer Experience Market Size and growth rate 2025 to 2029: Graph

Artificial Intelligence (AI) In Customer Experience Market Size 2025 And Growth Rate

The artificial intelligence (AI) in customer experience market size has grown exponentially in recent years. It will grow from $13.9 billion in 2024 to $17.75 billion in 2025 at a compound annual growth rate (CAGR) of 27.7%. The growth in the historic period can be attributed to AI reducing operational costs, growth in use of AI-driven chatbots, rise in customer expectations, and improvement in customer data security and fraud detection.

Artificial Intelligence (AI) In Customer Experience Market Growth Forecast

The artificial intelligence (AI) in customer experience market size is expected to see exponential growth in the next few years. It will grow to $46.9 billion in 2029 at a compound annual growth rate (CAGR) of 27.5%. The growth in the forecast period can be attributed to growing use of AI in mobile apps, growing preference for AI-driven self-service options, rising use of real-time decision making, scalability, and increasing multilingual support. Major trends in the forecast period include integration of robotic process automation with AI, AI-driven predictive analytics, integration with CRM systems, advanced natural language processing, and advancements in deep learning models.

Artificial Intelligence (AI) In Customer Experience Market Driver: Expansion of Digital Channels Driving Growth in AI for Customer Experience Market

The expansion of digital channels is expected to propel the growth of AI in the customer experience market going forward. Digital channels refer to the various online platforms and tools through which businesses and organizations interact with customers, deliver products, content, and conduct transactions. Digital channels enhance customer engagement, streamline communication, and provide personalized experiences across various platforms. AI in customer experience enhances digital channels by automating personalized interactions, providing real-time support, and analyzing customer data to improve engagement and satisfaction. For instance, in September 2024, according to the Office for National Statistics, a UK-based government agency, In Q4 2022, internet sales constituted 27.6% of total retail sales, whereas in Q4 2023, this figure rose to 28.7%, indicating a year-over-year increase in the share of online sales within the retail sector. Therefore, the expansion of digital channels is driving the growth of AI in the customer experience market.

Global Artificial Intelligence (AI) In Customer Experience Market Major Players

Major companies operating in the AI in customer experience market are Google LLC, Microsoft Corporation, Amazon Web Service, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce Inc., Nvidia Corporation, Adobe Inc., Avaya LLC, NICE Ltd., Nuance Communications Inc., Zendesk Inc., Genesys Cloud Services Inc., Pegasystems Inc., Qualtrics LLC, Verint Systems Inc., Sprinklr Inc., Aptean Limited, Freshworks Inc., Medallia Inc., Hootsuite Inc., Servion Global Solutions Ltd., Intercom Inc., Ada Support Inc.

Global Artificial Intelligence (AI) In Customer Experience Market Trend: Advances in AI for Enhancing Customer Experience

Major companies operating in the AI in customer experience market are developing AI-powered assistants to enhance customer relationship management (CRM) capabilities. AI-powered assistants improve customer experience by providing instant, accurate responses to inquiries, personalizing interactions based on user data, and efficiently handling routine tasks, which enhances overall satisfaction and operational efficiency. For instance, in September 2023, Salesforce, a US-based software company, launched Einstein Copilot, an AI-powered assistant. Einstein Copilot enhances the customer experience by leveraging AI to provide personalized interactions and automate various tasks within Salesforce's CRM platform. It aims to help sales, service, marketing, and commerce teams work more efficiently by accelerating deal closures, streamlining case resolution, simplifying campaign development, and assisting with e-commerce tasks.

Artificial Intelligence (AI) In Customer Experience Market Merger And Acquisition: Microsoft Acquires Nuance Communications Inc. to Enhance AI and Cloud Offerings

In March 2022, Microsoft Corporation, a US-based software technology company, acquired Nuance Communications Inc. for $19.7 billion. The acquisition aims to integrate Nuance's advanced conversational AI and ambient intelligence with Microsoft's secure, industry-specific cloud offerings, enhancing personalized customer experiences and productivity across various sectors. Nuance Communications Inc. is a US-based software development company that leverages AI to improve customer experience by enabling customized interactions and automating processes.

Regional Outlook For The Global Artificial Intelligence (AI) In Customer Experience Market

North America was the largest region in the artificial intelligence (AI) in customer experience market in 2024. The regions covered in the artificial intelligence (AI) in customer experience market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the artificial intelligence (AI) in customer experience market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

What Defines the Artificial Intelligence (AI) In Customer Experience Market?

The AI in customer experience market includes revenues earned by entities by providing services such as personalized customer support, predictive analytics for customer behavior, automated response systems, and automated customer service solutions. The market value includes the value of related goods sold by the service provider or included within the service offering. The AI in customer experience market also consists of sales of AI-driven customer relationship management (CRM) software, AI-powered analytics platforms, virtual customer assistants, and intelligent customer feedback tools. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

How is Market Value Defined and Measured?

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

What is the Market Assessment and Strategic Outlook for the Artificial Intelligence (AI) In Customer Experience Industry?

The AI in customer experience market research report is one of a series of new reports from The Business Research Company that provides AI in customer experience market statistics, including the AI in customer experience industry global market size, regional shares, competitors with AI in customer experience market share, detailed AI in customer experience market segments, market trends, and opportunities, and any further data you may need to thrive in the AI in customer experience industry. These AI in customer experience market research reports deliver a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

Artificial Intelligence (AI) In Customer Experience Market Report Forecast Analysis
Report AttributeDetails
Market Size Value In 2025 $17.75 billion
Revenue Forecast In 2034 $46.9 billion
Growth Rate CAGR of 27.5% from 2025 to 2034
Base Year For Estimation 2024
Actual Estimates/Historical Data 2019-2024
Forecast Period 2025 - 2029 - 2034
Market Representation Revenue in USD Billion and CAGR from 2025 to 2034
Segments Covered 1) By Component: Solution, Services
2) By Deployment Mode: Cloud-Based, On-Premise
3) By Organization Size: Large Enterprises, Small And Medium-Sized Enterprises (SMEs)
4) By Application: Chatbots And Virtual Assistants, Sentiment Analysis, Customer Behavior Analytics, Personalized Recommendations, Other Applications
5) By Industry Vertical: Retail And E-commerce, Banking, Financial Services, And Insurance (BFSI), Information Technology (IT) And Telecommunications, Healthcare, Travel And Hospitality, Media And Entertainment, Other Industry Verticals Subsegments: 1) By Solution: AI-Powered Chatbots And Virtual Assistants, Sentiment Analysis Tools, Personalization Engines, Predictive Analytics For Customer Behavior, Customer Journey Mapping Tools, Voice And Speech Recognition Systems, AI-Based Recommendation Engines, AI-Driven Customer Feedback Analysis
2) By Services: AI Integration And Implementation Services, Consulting Services For Customer Experience Strategy, AI Model Training And Customization Services, Data Analytics And Reporting Services, Managed Services For AI-Powered Customer Experience, Post-Implementation Support And Maintenance, Customer Experience Optimization Services
Regional Scope Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
Country Scope The countries covered in the report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain. Additional countries that can be covered in the report are Bangladesh, Thailand, Vietnam, Malaysia, Singapore, Philippines, Hong Kong, New Zealand, Mexico, Chile, Argentina, Colombia, Peru, Austria, Belgium, Denmark, Finland, Ireland, Netherlands, Norway, Portugal, Sweden, Switzerland, Czech Republic, Poland, Romania, Ukraine, Saudi Arabia, Israel, Iran, Turkey, UAE, Egypt, Nigeria, South Africa.
Key Companies Profiled Google LLC, Microsoft Corporation, Amazon Web Service, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce Inc., Nvidia Corporation, Adobe Inc., Avaya LLC, NICE Ltd., Nuance Communications Inc., Zendesk Inc., Genesys Cloud Services Inc., Pegasystems Inc., Qualtrics LLC, Verint Systems Inc., Sprinklr Inc., Aptean Limited, Freshworks Inc., Medallia Inc., Hootsuite Inc., Servion Global Solutions Ltd., Intercom Inc., Ada Support Inc.
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    Table Of Contents

    1. Executive Summary

    2. Artificial Intelligence (AI) In Customer Experience Market Characteristics

    3. Artificial Intelligence (AI) In Customer Experience Market Trends And Strategies

    4. Artificial Intelligence (AI) In Customer Experience Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

    5. Global Artificial Intelligence (AI) In Customer Experience Growth Analysis And Strategic Analysis Framework

    5.1. Global Artificial Intelligence (AI) In Customer Experience PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)

    5.2. Analysis Of End Use Industries

    5.3. Global Artificial Intelligence (AI) In Customer Experience Market Growth Rate Analysis

    5.4. Global Artificial Intelligence (AI) In Customer Experience Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)

    5.5. Global Artificial Intelligence (AI) In Customer Experience Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)

    5.6. Global Artificial Intelligence (AI) In Customer Experience Total Addressable Market (TAM)

    6. Artificial Intelligence (AI) In Customer Experience Market Segmentation

    6.1. Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

    Solution

    Services

    6.2. Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

    Cloud-Based

    On-Premise

    6.3. Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

    Large Enterprises

    Small And Medium-Sized Enterprises (SMEs)

    6.4. Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

    Chatbots And Virtual Assistants

    Sentiment Analysis

    Customer Behavior Analytics

    Personalized Recommendations

    Other Applications

    6.5. Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

    Retail And E-commerce

    Banking, Financial Services, And Insurance (BFSI)

    Information Technology (IT) And Telecommunications

    Healthcare

    Travel And Hospitality

    Media And Entertainment

    Other Industry Verticals

    6.6. Global Artificial Intelligence (AI) In Customer Experience Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

    AI-Powered Chatbots And Virtual Assistants

    Sentiment Analysis Tools

    Personalization Engines

    Predictive Analytics For Customer Behavior

    Customer Journey Mapping Tools

    Voice And Speech Recognition Systems

    AI-Based Recommendation Engines

    AI-Driven Customer Feedback Analysis

    6.7. Global Artificial Intelligence (AI) In Customer Experience Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

    AI Integration And Implementation Services

    Consulting Services For Customer Experience Strategy

    AI Model Training And Customization Services

    Data Analytics And Reporting Services

    Managed Services For AI-Powered Customer Experience

    Post-Implementation Support And Maintenance

    Customer Experience Optimization Services

    7. Artificial Intelligence (AI) In Customer Experience Market Regional And Country Analysis

    7.1. Global Artificial Intelligence (AI) In Customer Experience Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

    7.2. Global Artificial Intelligence (AI) In Customer Experience Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

    8. Asia-Pacific Artificial Intelligence (AI) In Customer Experience Market

    8.1. Asia-Pacific Artificial Intelligence (AI) In Customer Experience Market Overview

    Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

    9. China Artificial Intelligence (AI) In Customer Experience Market

    9.1. China Artificial Intelligence (AI) In Customer Experience Market Overview

    10. India Artificial Intelligence (AI) In Customer Experience Market

    11. Japan Artificial Intelligence (AI) In Customer Experience Market

    11.1. Japan Artificial Intelligence (AI) In Customer Experience Market Overview

    12. Australia Artificial Intelligence (AI) In Customer Experience Market

    13. Indonesia Artificial Intelligence (AI) In Customer Experience Market

    14. South Korea Artificial Intelligence (AI) In Customer Experience Market

    14.1. South Korea Artificial Intelligence (AI) In Customer Experience Market Overview

    15. Western Europe Artificial Intelligence (AI) In Customer Experience Market

    15.1. Western Europe Artificial Intelligence (AI) In Customer Experience Market Overview

    16. UK Artificial Intelligence (AI) In Customer Experience Market

    17. Germany Artificial Intelligence (AI) In Customer Experience Market

    18. France Artificial Intelligence (AI) In Customer Experience Market

    19. Italy Artificial Intelligence (AI) In Customer Experience Market

    20. Spain Artificial Intelligence (AI) In Customer Experience Market

    21. Eastern Europe Artificial Intelligence (AI) In Customer Experience Market

    21.1. Eastern Europe Artificial Intelligence (AI) In Customer Experience Market Overview

    22. Russia Artificial Intelligence (AI) In Customer Experience Market

    23. North America Artificial Intelligence (AI) In Customer Experience Market

    23.1. North America Artificial Intelligence (AI) In Customer Experience Market Overview

    24. USA Artificial Intelligence (AI) In Customer Experience Market

    24.1. USA Artificial Intelligence (AI) In Customer Experience Market Overview

    25. Canada Artificial Intelligence (AI) In Customer Experience Market

    25.1. Canada Artificial Intelligence (AI) In Customer Experience Market Overview

    26. South America Artificial Intelligence (AI) In Customer Experience Market

    26.1. South America Artificial Intelligence (AI) In Customer Experience Market Overview

    27. Brazil Artificial Intelligence (AI) In Customer Experience Market

    28. Middle East Artificial Intelligence (AI) In Customer Experience Market

    28.1. Middle East Artificial Intelligence (AI) In Customer Experience Market Overview

    29. Africa Artificial Intelligence (AI) In Customer Experience Market

    29.1. Africa Artificial Intelligence (AI) In Customer Experience Market Overview

    30. Artificial Intelligence (AI) In Customer Experience Market Competitive Landscape And Company Profiles

    30.1. Artificial Intelligence (AI) In Customer Experience Market Competitive Landscape

    30.2. Artificial Intelligence (AI) In Customer Experience Market Company Profiles

    30.2.1. 3 Overview, Products and Services, Strategy and Financial Analysis

    30.2.2. By Component Overview, Products and Services, Strategy and Financial Analysis

    30.2.3. 2 Overview, Products and Services, Strategy and Financial Analysis

    30.2.4. Solution Overview, Products and Services, Strategy and Financial Analysis

    30.2.5. Services Overview, Products and Services, Strategy and Financial Analysis

    31. Artificial Intelligence (AI) In Customer Experience Market Other Major And Innovative Companies

    31.1. By Application

    31.2. 5

    31.3. Chatbots And Virtual Assistants

    31.4. Sentiment Analysis

    31.5. Customer Behavior Analytics

    31.6. Personalized Recommendations

    31.7. Other Applications

    31.8. By Industry Vertical

    31.9. 7

    31.10. Retail And E-commerce

    31.11. Banking, Financial Services, And Insurance (BFSI)

    31.12. Information Technology (IT) And Telecommunications

    31.13. Healthcare

    31.14. Travel And Hospitality

    31.15. Media And Entertainment

    32. Global Artificial Intelligence (AI) In Customer Experience Market Competitive Benchmarking And Dashboard

    33. Key Mergers And Acquisitions In The Artificial Intelligence (AI) In Customer Experience Market

    34. Recent Developments In The Artificial Intelligence (AI) In Customer Experience Market

    35. Artificial Intelligence (AI) In Customer Experience Market High Potential Countries, Segments and Strategies

    35.1 Artificial Intelligence (AI) In Customer Experience Market In 2029 - Countries Offering Most New Opportunities

    35.2 Artificial Intelligence (AI) In Customer Experience Market In 2029 - Segments Offering Most New Opportunities

    35.3 Artificial Intelligence (AI) In Customer Experience Market In 2029 - Growth Strategies

    35.3.1 Market Trend Based Strategies

    35.3.2 Competitor Strategies

    36. Appendix

    36.1. Abbreviations

    36.2. Currencies

    36.3. Historic And Forecast Inflation Rates

    36.4. Research Inquiries

    36.5. The Business Research Company

    36.6. Copyright And Disclaimer

List Of Tables

    Table 1: Global Historic Market Growth, 2019-2024, $ Billion
  • Table 2: Global Forecast Market Growth, 2024-2029F, 2034F, $ Billion
  • Table 3: Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 4: Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 5: Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 6: Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 7: Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 8: Global Artificial Intelligence (AI) In Customer Experience Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 9: Global Artificial Intelligence (AI) In Customer Experience Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 10: Global Artificial Intelligence (AI) In Customer Experience Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 11: Global Artificial Intelligence (AI) In Customer Experience Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Table 12: 3 Financial Performance
  • Table 13: By Component Financial Performance
  • Table 14: 2 Financial Performance
  • Table 15: Solution Financial Performance
  • Table 16: Services Financial Performance

List Of Figures

    Figure 1: Global Historic Market Growth, 2019-2024, $ Billion
  • Figure 2: Global Forecast Market Growth, 2024-2029F, 2034F, $ Billion
  • Figure 3: Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 4: Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 5: Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 6: Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 7: Global Artificial Intelligence (AI) In Customer Experience Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 8: Global Artificial Intelligence (AI) In Customer Experience Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 9: Global Artificial Intelligence (AI) In Customer Experience Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 10: Global Artificial Intelligence (AI) In Customer Experience Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 11: Global Artificial Intelligence (AI) In Customer Experience Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Figure 12: 3 Financial Performance
  • Figure 13: By Component Financial Performance
  • Figure 14: 2 Financial Performance
  • Figure 15: Solution Financial Performance
  • Figure 16: Services Financial Performance
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Frequently Asked Questions

What is the definition of the Artificial Intelligence (AI) In Customer Experience market?

Artificial Intelligence (AI) in customer experience refers to the application of artificial intelligence technologies to enhance customer interactions and improve service quality. It involves using AI-driven tools and algorithms to personalize customer journeys, provide real-time support, and analyze customer feedback. This approach aims to increase customer satisfaction and loyalty while optimizing operational efficiency. For further insights on the Artificial Intelligence (AI) In Customer Experience market, request a sample here

How will the Artificial Intelligence (AI) In Customer Experience market drivers and restraints affect the market dynamics? What forces will shape the Artificial Intelligence (AI) In Customer Experience industry going forward?

The Artificial Intelligence (AI) In Customer Experience market major growth driver - Expansion of Digital Channels Driving Growth in AI for Customer Experience Market. For further insights on the Artificial Intelligence (AI) In Customer Experience market, request a sample here

What is the forecast market size or the forecast market value of the Artificial Intelligence (AI) In Customer Experience market?

The Artificial Intelligence (AI) In Customer Experience market size has grown strongly in recent years. The artificial intelligence (AI) in customer experience market size has grown exponentially in recent years. It will grow from $13.9 $ billion in 2024 to $17.75 $ billion in 2025 at a compound annual growth rate (CAGR) of 27.7%. The growth in the historic period can be attributed to AI reducing operational costs, growth in use of AI-driven chatbots, rise in customer expectations, and improvement in customer data security and fraud detection. The artificial intelligence (AI) in customer experience market size is expected to see exponential growth in the next few years. It will grow to $46.9 $ billion in 2029 at a compound annual growth rate (CAGR) of 27.5%. The growth in the forecast period can be attributed to growing use of AI in mobile apps, growing preference for AI-driven self-service options, rising use of real-time decision making, scalability, and increasing multilingual support. Major trends in the forecast period include integration of robotic process automation with AI, AI-driven predictive analytics, integration with CRM systems, advanced natural language processing, and advancements in deep learning models. For further insights on the Artificial Intelligence (AI) In Customer Experience market, request a sample here

How is the Artificial Intelligence (AI) In Customer Experience market segmented?

The artificial intelligence (AI) in customer experience market covered in this report is segmented –
1) By Component: Solution, Services
2) By Deployment Mode: Cloud-Based, On-Premise
3) By Organization Size: Large Enterprises, Small And Medium-Sized Enterprises (SMEs)
4) By Application: Chatbots And Virtual Assistants, Sentiment Analysis, Customer Behavior Analytics, Personalized Recommendations, Other Applications
5) By Industry Vertical: Retail And E-commerce, Banking, Financial Services, And Insurance (BFSI), Information Technology (IT) And Telecommunications, Healthcare, Travel And Hospitality, Media And Entertainment, Other Industry Verticals
Subsegments:
1) By Solution: AI-Powered Chatbots And Virtual Assistants, Sentiment Analysis Tools, Personalization Engines, Predictive Analytics For Customer Behavior, Customer Journey Mapping Tools, Voice And Speech Recognition Systems, AI-Based Recommendation Engines, AI-Driven Customer Feedback Analysis
2) By Services: AI Integration And Implementation Services, Consulting Services For Customer Experience Strategy, AI Model Training And Customization Services, Data Analytics And Reporting Services, Managed Services For AI-Powered Customer Experience, Post-Implementation Support And Maintenance, Customer Experience Optimization Services For further insights on the Artificial Intelligence (AI) In Customer Experience market,
request a sample here

Which region has the largest share of the Artificial Intelligence (AI) In Customer Experience market? What are the other regions covered in the report?

North America was the largest region in the artificial intelligence (AI) in customer experience market in 2024. The regions covered in the artificial intelligence (AI) in customer experience market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. For further insights on the Artificial Intelligence (AI) In Customer Experience market, request a sample here.

Who are the major players in the Artificial Intelligence (AI) In Customer Experience market?

Major companies operating in the AI in customer experience market are Google LLC, Microsoft Corporation, Amazon Web Service, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce Inc., Nvidia Corporation, Adobe Inc., Avaya LLC, NICE Ltd., Nuance Communications Inc., Zendesk Inc., Genesys Cloud Services Inc., Pegasystems Inc., Qualtrics LLC, Verint Systems Inc., Sprinklr Inc., Aptean Limited, Freshworks Inc., Medallia Inc., Hootsuite Inc., Servion Global Solutions Ltd., Intercom Inc., Ada Support Inc.. For further insights on the Artificial Intelligence (AI) In Customer Experience market, request a sample here.

What are the key trends in the Artificial Intelligence (AI) In Customer Experience market?

Major trends in the Artificial Intelligence (AI) In Customer Experience market include Advances in AI for Enhancing Customer Experience. For further insights on the Artificial Intelligence (AI) In Customer Experience market, request a sample here.

What are the major opportunities in the Artificial Intelligence (AI) In Customer Experience market? What are the strategies for the Artificial Intelligence (AI) In Customer Experience market?

For detailed insights on the major opportunities and strategies in the Artificial Intelligence (AI) In Customer Experience market, request a sample here.

How does the Artificial Intelligence (AI) In Customer Experience market relate to the overall economy and other similar markets?

For detailed insights on Artificial Intelligence (AI) In Customer Experience's relation to the overall economy and other similar markets, request a sample here.

What are the latest mergers and acquisitions in the Artificial Intelligence (AI) In Customer Experience industry?

For detailed insights on the mergers and acquisitions in the Artificial Intelligence (AI) In Customer Experience industry, request a sample here.

What are the key dynamics influencing the Artificial Intelligence (AI) In Customer Experience market growth? SWOT analysis of the Artificial Intelligence (AI) In Customer Experience market.

For detailed insights on the key dynamics influencing the Artificial Intelligence (AI) In Customer Experience market growth and SWOT analysis of the Artificial Intelligence (AI) In Customer Experience industry, request a sample here.