Global Customer Engagement Solution Market Report 2024

Customer Engagement Solution Global Market Report 2023 – By Component (Solution, Services), By Deployment (On Premise, Cloud), By Organization Size (Small and Medium Enterprises, Large Enterprises), By Vertical (BFSI, Consumer Goods and Retail, Telecommunicatio, Healthcare and Life Sciences, Automotive and Transportation, Media and Entertainment, Travel and Hospitality, Manufacturing, Other Verticals) – Market Size, Trends, And Global Forecast 2023-2032

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Customer engagement solutions refer to solutions that can improve and automate customer self-service options. It helps the live agent concentrate on other requests, such as calls or chat requests. This also helps to improve customer loyalty. Customer engagement solutions used to solve problems without requiring a support team.

The main types of components in customer engagement solutions are solutions and services. A customer engagement solution can range from a live chat tool that allows communicating with customers through your service channel(s) to enterprise-level software that covers every single touchpoint a user has during their sales journey with your company. The different deployment types include on-premise, cloud, and involve various organization sizes such as small and medium enterprises, large enterprises. it is employed in BFSI, consumer goods and retail, telecommunication, healthcare and life sciences, automotive and transportation, media and entertainment, travel and hospitality, manufacturing, and other verticals.

The global customer engagement solution market is segmented -

1) By Component: Solution, Services

2) By Deployment Type: On-Premise, Cloud

3) By Organization Size: Small and Medium Enterprises, Large Enterprises

4) By Vertical: BFSI, Consumer Goods and Retail, Telecommunication, Healthcare and Life Sciences, Automotive and Transportation, Media and Entertainment, Travel and Hospitality, Manufacturing, Other Verticals

The global customer engagement solution market size will grow from $17.86 billion in 2022 to $20.43 billion in 2023 at a compound annual growth rate (CAGR) of 14.4%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The market size of the customer engagement solution is expected to grow to $31.94 billion in 2027 at a CAGR of 11.8%.

The high penetration of the internet is expected to propel the growth of the customer engagement solutions market going forward. The Internet refers to a worldwide network that helps to transmit a variety of data and media across interconnected devices. The Internet is used in customer engagement solutions for answering customer questions digitally using tools such as email, social media, live chat, and messaging apps. For instance, in March 2021, according to Internet World Stats, a US-based internet statistics providing company, internet users rose from 4.5 billion in June 2019 to 5.1 billion in 2021 worldwide with a penetration rate of 65.6%. In addition, on an average global Internet, users are spending 6 hours and 43 minutes online every day. Therefore, the high penetration of the internet is driving the customer engagement solutions market share.

Major players in the customer engagement solution market are Aspect Software Inc., Avaya Inc., Calabrio Inc., Genesys, IBM Corporation, Microsoft Corporation, NICE Systems Ltd., Nuance Communications Inc., OpenText Corporation, Oracle Corporation, Pegasystems Inc., Pitney Bowes Inc., Salesforce Inc., SAP SE, ServiceNow Inc., SugarCRM Inc., Verint Systems Inc., Zendesk Inc., Bpmonline, Crmnext, eGain Corporation, Eptica, Freshworks Inc., Ifs-Mplsystems, and Lithium Technologies LLC.

Technological innovations are the key trends gaining popularity in the customer engagement solutions market. Major companies operating in the customer engagement solutions sector are introducing new technological innovations to reinforce their position in the market. For instance, In October 2022, CSG International, a US-based business support systems software and services provider, launched CSG Xponent Ignite, a customer engagement solution built from industry-specific expertise that enables businesses to quickly deploy, engage and deliver quantifiable experiences aligned with their goals. It can hyper-personalize customer communications on their preferred engagement channels. It can also provide patients with the extraordinary experiences they get from their favorite consumer brands.

In November 2021, Exotel, an India-based cloud telephony platform that powers communication for enterprises, such as startups and small and medium enterprises, acquired Cognos AI for an undisclosed amount. This acquisition helps Exotel to expand its business into new markets such as the Middle East and Southeast Asia. Congo AI is an India-based company that provides customer engagement solutions.

North America was the largest region in the customer engagement solutions market in 2022. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer engagement solutions market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa.

The countries covered in the customer engagement solutions market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, the UK, and the USA.

The customer engagement solutions market includes revenues earned by entities by providing services such as SMS and email solutions, interactive personalized video solutions, chatbot solutions, digital self-service solutions, print-to-digital solutions, and digital archiving solutions. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

The customer engagement solutions market research report is one of a series of new reports from The Business Research Company that provides customer engagement solutions market statistics, including customer engagement solutions industry global market size, regional shares, competitors with a customer engagement solutions market share, detailed customer engagement solutions market segments, market trends and opportunities, and any further data you may need to thrive in the customer engagement solutions industry. This customer engagement solutions market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.

    Table Of Contents

    1. Executive Summary

    2. Customer Engagement Solutions Market Characteristics

    3. Customer Engagement Solutions Market Trends And Strategies

    4. Customer Engagement Solutions Market – Macro Economic Scenario

    4.1 COVID-19 Impact On Customer Engagement Solutions Market

    4.2 Ukraine-Russia War Impact On Customer Engagement Solutions Market

    4.3 Impact Of High Inflation On Customer Engagement Solutions Market

    5. Customer Engagement Solutions Market Size And Growth

    5.1. Global Customer Engagement Solutions Historic Market, 2017-2022, $ Billion

    5.1.1. Drivers Of The Market

    5.1.2. Restraints On The Market

    5.2. Global Customer Engagement Solutions Forecast Market, 2022-2027F, 2032F, $ Billion

    5.2.1. Drivers Of The Market

    5.2.2. Restraints On the Market

    6. Customer Engagement Solutions Market Segmentation

    6.1. Global Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    Solution

    Services

    6.2. Global Customer Engagement Solutions Market, Segmentation By Deployment Type, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    On-Premise

    Cloud

    6.3. Global Customer Engagement Solutions Market, Segmentation By Organization Size, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    Small and Medium Enterprises

    Large Enterprises

    6.4. Global Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    BFSI

    Consumer Goods and Retail

    Telecommunication

    Healthcare and Life Sciences

    Automotive and Transportation

    Media and Entertainment

    Travel and Hospitality

    Manufacturing

    Other Verticals

    7. Customer Engagement Solutions Market Regional And Country Analysis

    7.1. Global Customer Engagement Solutions Market, Split By Region, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    7.2. Global Customer Engagement Solutions Market, Split By Country, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    8. Asia-Pacific Customer Engagement Solutions Market

    8.1. Asia-Pacific Customer Engagement Solutions Market Overview

    Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies

    8.2. Asia-Pacific Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    8.3. Asia-Pacific Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    9. China Customer Engagement Solutions Market

    9.1. China Customer Engagement Solutions Market Overview

    9.2. China Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F,$ Billion

    9.3. China Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F,$ Billion

    10. India Customer Engagement Solutions Market

    10.1. India Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    10.2. India Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    11. Japan Customer Engagement Solutions Market

    11.1. Japan Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    11.2. Japan Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    12. Australia Customer Engagement Solutions Market

    12.1. Australia Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    12.2. Australia Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    13. Indonesia Customer Engagement Solutions Market

    13.1. Indonesia Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    13.2. Indonesia Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    14. South Korea Customer Engagement Solutions Market

    14.1. South Korea Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    14.2. South Korea Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    15. Western Europe Customer Engagement Solutions Market

    15.1. Western Europe Customer Engagement Solutions Market Overview

    15.2. Western Europe Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    15.3. Western Europe Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    16. UK Customer Engagement Solutions Market

    16.1. UK Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    16.2. UK Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    17. Germany Customer Engagement Solutions Market

    17.1. Germany Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    17.2. Germany Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    18. France Customer Engagement Solutions Market

    18.4. France Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    18.5. France Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    19. Eastern Europe Customer Engagement Solutions Market

    19.1. Eastern Europe Customer Engagement Solutions Market Overview

    19.2. Eastern Europe Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    19.3. Eastern Europe Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    20. Russia Customer Engagement Solutions Market

    20.1. Russia Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    20.2. Russia Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    21. North America Customer Engagement Solutions Market

    21.1. North America Customer Engagement Solutions Market Overview

    21.2. North America Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    21.3. North America Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    22. USA Customer Engagement Solutions Market

    22.1. USA Customer Engagement Solutions Market Overview

    22.2. USA Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    22.3. USA Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    23. South America Customer Engagement Solutions Market

    23.1. South America Customer Engagement Solutions Market Overview

    23.2. South America Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    23.3. South America Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    24. Brazil Customer Engagement Solutions Market

    24.1. Brazil Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    24.2. Brazil Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    25. Middle East Customer Engagement Solutions Market

    25.1. Middle East Customer Engagement Solutions Market Overview

    25.2. Middle East Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    25.3. Middle East Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    26. Africa Customer Engagement Solutions Market

    26.1. Africa Customer Engagement Solutions Market Overview

    26.2. Africa Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    26.3. Africa Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion

    27. Customer Engagement Solutions Market Competitive Landscape And Company Profiles

    27.1. Customer Engagement Solutions Market Competitive Landscape

    27.2. Customer Engagement Solutions Market Company Profiles

    27.2.1. Aspect Software Inc.

    27.2.1.1. Overview

    27.2.1.2. Products and Services

    27.2.1.3. Strategy

    27.2.1.4. Financial Performance

    27.2.2. Avaya Inc.

    27.2.2.1. Overview

    27.2.2.2. Products and Services

    27.2.2.3. Strategy

    27.2.2.4. Financial Performance

    27.2.3. Calabrio Inc.

    27.2.3.1. Overview

    27.2.3.2. Products and Services

    27.2.3.3. Strategy

    27.2.3.4. Financial Performance

    27.2.4. Genesys

    27.2.4.1. Overview

    27.2.4.2. Products and Services

    27.2.4.3. Strategy

    27.2.4.4. Financial Performance

    27.2.5. IBM Corporation

    27.2.5.1. Overview

    27.2.5.2. Products and Services

    27.2.5.3. Strategy

    27.2.5.4. Financial Performance

    28. Key Mergers And Acquisitions In The Customer Engagement Solutions Market

    29. Customer Engagement Solutions Market Future Outlook and Potential Analysis

    30. Appendix

    30.1. Abbreviations

    30.2. Currencies

    30.3. Historic And Forecast Inflation Rates

    30.4. Research Inquiries

    30.5. The Business Research Company

    30.6. Copyright And Disclaimer

List Of Tables

    Table 1: Global Historic Market Growth, 2017-2022, $ Billion
  • Table 2: Global Forecast Market Growth, 2022-2027F, 2032F, $ Billion
  • Table 3: Global Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 4: Global Customer Engagement Solutions Market, Segmentation By Deployment Type, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 5: Global Customer Engagement Solutions Market, Segmentation By Organization Size, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 6: Global Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 7: Global Customer Engagement Solutions Market, Split By Region, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 8: Global Customer Engagement Solutions Market, Split By Country, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 9: Asia-Pacific, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 10: Asia-Pacific, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 11: China, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 12: China, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 13: India, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 14: India, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 15: Japan, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 16: Japan, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 17: Australia, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 18: Australia, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 19: Indonesia, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 20: Indonesia, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 21: South Korea, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 22: South Korea, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 23: Western Europe, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 24: Western Europe, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 25: UK, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 26: UK, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 27: Germany, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 28: Germany, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 29: France, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 30: France, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 31: Eastern Europe, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 32: Eastern Europe, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 33: Russia, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 34: Russia, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 35: North America, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 36: North America, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 37: USA, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 38: USA, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 39: South America, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 40: South America, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 41: Brazil, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 42: Brazil, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 43: Middle East, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 44: Middle East, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 45: Africa, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 46: Africa, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Table 47: Aspect Software Inc., Financial Performance
  • Table 48: Avaya Inc., Financial Performance
  • Table 49: Calabrio Inc., Financial Performance
  • Table 50: Genesys Financial Performance
  • Table 51: IBM Corporation Financial Performance

List Of Figures

    Figure 1: Global Historic Market Growth, 2017-2022, $ Billion
  • Figure 2: Global Forecast Market Growth, 2022-2027F, 2032F, $ Billion
  • Figure 3: Global Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 4: Global Customer Engagement Solutions Market, Segmentation By Deployment Type, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 5: Global Customer Engagement Solutions Market, Segmentation By Organization Size, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 6: Global Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 7: Global Customer Engagement Solutions Market, Split By Region, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 8: Global Customer Engagement Solutions Market, Split By Country, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 9: Asia-Pacific, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 10: Asia-Pacific, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 11: China, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 12: China, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 13: India, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 14: India, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 15: Japan, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 16: Japan, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 17: Australia, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 18: Australia, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 19: Indonesia, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 20: Indonesia, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 21: South Korea, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 22: South Korea, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 23: Western Europe, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 24: Western Europe, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 25: UK, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 26: UK, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 27: Germany, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 28: Germany, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 29: France, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 30: France, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 31: Eastern Europe, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 32: Eastern Europe, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 33: Russia, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 34: Russia, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 35: North America, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 36: North America, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 37: USA, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 38: USA, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 39: South America, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 40: South America, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 41: Brazil, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 42: Brazil, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 43: Middle East, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 44: Middle East, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 45: Africa, Customer Engagement Solutions Market, Segmentation By Component, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 46: Africa, Customer Engagement Solutions Market, Segmentation By Vertical, Historic and Forecast, 2017-2022, 2027F, 2032F, $ Billion
  • Figure 47: Aspect Software Inc., Financial Performance
  • Figure 48: Avaya Inc., Financial Performance
  • Figure 49: Calabrio Inc., Financial Performance
  • Figure 50: Genesys Financial Performance
  • Figure 51: IBM Corporation Financial Performance
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